Booking.com Hotel Reservations

I enjoy the discounts mostly. I love to travel and almost always use the app for all my accommodation needs. I always get an idea of what is available and the cost involved. It's a bit disappointing to experience a different accommodation to that which was advertised. Hosts do not always put accurate info on the app. I always address this in my reviews though. Love the app 💙

Prices shown are almost never what you actually pay. Lately there are always new fees for cleaning, taxes or a book now only price. Just seems really shady and unreliable. I don't mind paying the fees if you just include that in the initial price... Just feels like a scam. Other apps don't do that, and I'll use one of them.

The app is useful for finding a quick accomodation, unless you have to deal with the customer service. This is the worst customer service experience so far, your call will be kept on hold indefinitely, and will be disconnected randomly (don't expect a call back after that). The email id they provide to lodge complains is also no longer monitored. Better to use Booking as a catalogue and call the hotel directly and book a room.

In general the app is good. However it has such an annoying bug that almost makes me not book my holiday home there: whenever you look into more than maybe 10 accomodations and the list of loaded accomodations is getting quite long, the app loses the scroll state from the whole list after coming back to it from an accomodation screen. Meaning i have to scroll down all the way again and I'm afraid to click on another accomodation as the same happens again. Must be fixed!

It's the perfect app as long as you don't need any customer service. I booked a hotel and once I checked in I noticed that none of the facilities are working and the owner basically lied about the package, customer service is asking me to contact the same person for cancelation and refound, no mediating, no help, no service. Be very careful when you want to use this app, you are on your own

The low score is due to the missing suppport. I'm an old user of Booking. The application is working well, everithing is nice. Until youbget into a trouble with an accommodation at a middle of travel. There is no support, no respond and no help from Booking. They are just simply ignoring you. I've sent several messages to Customer Service , no respond...

For some properties, when it comes time to pay for the booking with a credit card or Google Pay, the app says "Something went wrong, Sorry we were not able to take your payment." and so early payment isn't possible. 😩 Same behavior after reinstalling and restarting. Customer support was contacted 6 times about the same issue. It remained unsolved. It's present in the website too. Had to cancel reservations as a result.

STAY AWAY! Terrible experience and customer service. I used this group to book hotel accommodations in another country. After paying, I received a notification from Booking saying that the reservation was cancelled! To make matters worse, booking will not refund my money and now I cannot find replacement accommodations!!! This company is fraudulent and everyone here should report them to the Better Business Bureau. It has been months and multiple phone calls, still no refund.

Terrible. Refund policy - non existent. If you made a mistake - you're paying in full with no options. If you're foreigner booking in a different country - good luck with anything related to canceling your reservations, getting refunds. I'll be using this app only as a catalog of hotels, and will contact them directly from now on, and I advise users to do the same. Couldn't be worse. I'm not even saying how high they are overcharge hotels. You better off contacting hotels directly.

Easy to use. Find your city, click a few buttons and viola make your choice!! Easy peasy!! We have yet to have a bad experience. The pictures tell it all. The owners make it great with the personalized touches! If we have had any trouble, the caretakers have always been right there care of whatever the problems might have come up!!

It's easy to use and see how much round-trip is going to cost when you get on a Train, Plane or Bus Terminal to get where your going. You have the option to Pay with Cash or Credit Card but be careful because most ATM is out of order and you'll have to find another paying method. I'll have to rate this as high as a 5 Star could go and tell others what you think before Installing it from Google Play Store. It really needs Updates and Feedback which is optional. Thanks for the heads-up. Good-bye.

Never use this app for booking it's just like a trap,once u book something,for example a flexible ticket forgot about the flexibility forgot about the cancellation or any other changes. And u can't contact better you can talk to the wall.

Booking was easy and quick. I found the hotel we wanted to stay in quickly. I was also able to cancel prior booking due to change of date quickly without problem or penalty. The instructions how to cancel was very clear. Would definitely use this app again for future travels.

Never thought I would do that after using this app for over 4 years. I was kicked out with my wife at 4:30 am in a foreign country because the hotel refused to check us in. It took us more than one and a half hour to find a taxi driver and roam here and there from one hotel to another till we found a place to stay. After reaching out to support, their replies were super vague and didn't even offer me any sort of compensation!!! Super disappointed!!!

The app is very easy to use. You can find places to stay all over the country. It is handy using the filters as we have two dogs, we can find dog friendly hotels, b&b etc, very easy without wading through loads of priorities only to find you cannot take your pets.

Garbage app. I was travelling and booked a hotel room for 4 days. When I arrived, I found my room dirty and with cobwebs in the corners. I was trying to arrange a reversal and leave but booking does not provide such option. I have left on the same day but still had to pay the full price. The hotel owners were not standing down the full booking. And now I can not even leave a bad review because the owners have cancelled the booking after I left. What a mess. Only use it as your last resort!

Cancelled a booking with free cancellation. 2 months later they still haven't refunded because original card expired and they refuse to refund to a new card. First they said top management will look at my case and decide how to deal with a refund, then a month ago, they stopped responding to support messages. They even refused to return money as booking credit in the app. Feeling of being robbed in broad daylight

Booked 1 night in VA. With no problem. Tried to book 10 nights in Ashland Tn. and was repeatedly told there were problems after it confirmed my reservation. Did not receive a confirmation number or pin. Tried to contact hotel , but keep getting booking service. Very frustrating!

The app works to look for places to stay but for me doesnt work to actually book them. Every single time says no longer available however I book the same room, twice, on the web. It does help communicate with the property.

My family member experienced a medical emergency the day of my reservation. My wife called customer service to request a refund since I had paid in advance. Booking stated the reservation was non-refundable. The hotel agreed to refund but booking wouldn't allow them to supposed Very stressful. Using this app complicates returns/ refunds on purpose and ensures payout to both this app and hotel. Better to use this app to search for hotels and then contact the properties directly for a reservation.

Generally good, but why no calendar support? It seems necessary to go to the web site to access the export to calendar (gcal, outlook. etc) something that would seem pretty obviously needed for all reservations. My only real critique.

my default travel planning app. used for many years. only thing is the reviews of the hotels are a lot more positive than other platforms. so take with a pinch of salt. always check other platforms to double check before booking.

best hotel app ive used so far only thing is when i sorted by price i saw some listings that werent in the right low to high order but other than that its great other thing i thought of is that like many apps they dont include the phone number of the property until after booking requiring an external google search of the property which is a rather annoying unneccesary extra step for something which is standard due diligence on investigating potential hotels but maybe i missed where it's listed

Chat with support is not available - the chat does not open. just a white background and nothing. I got an increase that I have a new message from the support team, I click on the notification and it doesn't show me anything. I always have the latest version of the application.

Best app for booking a holiday I've found, like the convience of keeping all the information in one place. Read some reviews here saying negative things about the customer service but this seems unfair when most of the problems seem to be with the hotelier. App is great for what it is.

Easy to find great deals on accommodation. Using the free cancelation gives great range of deals and being able to keep an eye out if anything else comes up better then its easy to change for free.

Its very usefull app, i dont have to download reservation anymore and to print it out. It works offline too, so u just have to show it in the hotel. Notifications i get r very good, cause forgotten were many things, but they remind u all the time.

I found this app from one of my friend and it was really high recommended. It was easy to use and navigate wherever you wanna go take a vacation. All the photos can tell what it was. I should recommend this some of my friends. This was really helpful.