• Encompass Roadside Assistance 1
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Encompass Roadside Assistance

Encompass Roadside Assistance offers 24-hour emergency roadside service with a wide range of available features under your towing and labor coverage. The Encompass Roadside Assistance app allows you the peace of mind of knowing if you encounter car trouble we are just a few clicks away. The app is convenient, easy to use and free to download.
The Encompass Roadside Assistance app has been carefully designed to make requesting assistance faster, more accurate, and convenient.

Functions:• Request assistance for a flat tire, fuel delivery, mechanical issue, jump start, lock out and more• Use GPS, maps and satellite to pinpoint your vehicle’s location• Follow prompts assisting you in diagnosing the problem and requesting the applicable service• Receive confirmation that service is on the way as well as estimated time of arrival • Your towing and labor coverage confirms eligibility for Roadside Assistance under your policy.*

*If you do not have towing and labor coverage, a customer service representative will still send help; however, you will need to arrange for payment of the roadside assistance.

Category : Travel & Local

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Reviews (30)

Tam. B. Dec 6, 2021     

My son and I was stranded because my car would not start. I downloaded the app that I didn't realize I had until my husband told me. Once I got it installed I couldn't believe how easy it was to get help to me to get my car started and safely home. The app sent someone to me and also let me know the name of the person that was coming and how long it would take for them to reach me. It was so accurate I was amazed. Thank you so much for making it easier than I thought and less stress!!

Dav. F. May 12, 2022     

The app lagged in updating & it didn't tell me who was coming. Knowing the tow company & the driver's name is important for safety. The driver was very nice.

Arl. G. Jul 31, 2021     

I called for roadside assistance and the automated message says to use the app for quicker service. I did and it would not let me submit for assistance. I ended up calling 911 for faster service.

Ral. G. Dec 1, 2020     

Super quick, helpful, and friendly. First time user. Great service!

Pet. N. Dec 27, 2020     

Downloaded to requst a tow, but the form for car type did not work and the App would not let me proceed, so I was unable to use it for the intended purpose

Jas. M. Nov 5, 2019     

I love using this application! I can put in a Service Request for any issue I experience and get an ETA instantly.

Eri. A. Dec 14, 2021     

I expected my driver to arrive at a certain time, and he arrived and completed the job almost a hour ahead of time..Excellent work!

Daw. M. Feb 18, 2020     

Can't find me in it's system. Worthless app. Uninstalling and finding new insurance.

Kyl. B. Nov 27, 2019     

Not able to add vehicle. Had to call roadside assistance anyway, right now this app is useless

Joe. L. Jun 22, 2020     

Form for name and email address doesn't work so just call them. You cannot request assistance.

Web. W. Jul 28, 2019     

Still haven't fixed the problems others reported. Unusable app.

Cas. T. May 6, 2021     

Trying to get roadside assistance is next to Impossible I was left on the side of the road with my kids for hours on end while they kept hanging up on me

Ebb. E. Jan 8, 2022     

Better then a phone call!!!! Love love the app

sco. h. Jan 4, 2022     

Great. Fast and efficient

San. L. Nov 10, 2019     

I am unable to add a vehicle, which makes this app useless for me

Dan. B. Aug 6, 2019     

Worked perfectly for me. No issues at all!

Bre. M. Aug 10, 2019     

Doesn't work. Won't load. Can't believe this is still available for download.

Bru. C. Feb 4, 2020     

App won't load.

Jim. M. Nov 15, 2019     

Doesn't work. "Unable to Retrieve Information. Please try again". Does not run after installing.

Pet. V. Aug 11, 2018     

Waste of phone memory... does not work, just forces user to make a call and wait for assistance as usual...

K. T. Jun 17, 2017     

The app can't find my ACTIVE account for setup???

Ver. C. Oct 8, 2016     

What's the point of the app if it wont work

Dan. P. Feb 22, 2016     

At least it helps all the information gathered ao you can reference it when you have to call them. App could be could if it had a backend. Also every time i switched screens all my input data was gone. Had to start over 3 times.

Jil. W. Jan 15, 2016     

Pointless if you can't enter policy number! Gee, I hope I don't have a flat tire.

Ste. C. Mar 2, 2015     

Keeps timeing me out before I can finish my transaction had to go to my laptop to complete

Jer. S. May 5, 2015     

They did not resolve the issue where policy holders can't log in. I still can't...would love to like this, but it sucks right now...

Kev. P. Nov 20, 2015     

If it worked. Can't enter my policy number.

ste. k. Oct 29, 2014     

Went through the hassle of using the app. Called to verify, and no record of service. Great potential for an app.

Tom. H. Oct 1, 2014     

Very easy to use and helpful. Highly recommend this app to any Encompass customer.

pat. k. May 5, 2014     

Simple and it let me get someone to fix a stone chip while I was on a trip