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ExpressNS

ExpressNS™ is a mobile application created by Norfolk Southern to make the Ingate, Outgate, On-Terminal, and Pre-Gate procedures to our intermodal facilities easier for you.
You can perform the following functions using ExpressNS™: Submit Pre-Gate Information Obtain Visuals of Parking & Pick up Locations Search by Reservation Number or Equipment ID Receive Electronic J1 Receipt Submit Bad Order Information

Some immediate benefits you can expect from using ExpressNS™ include: Reduced Gate Time via QR Code Scanning Streamlined Terminal Activity Mobile Mission Management Electronic J1 Receipts Billing Errors and Availability Notifications Visual Parking and Pick up Information Unit Lookup by Reservation Number Dispatcher Pre-Gate Entry via Web App

For more information on ExpressNS™, visit us at: www.nscorp.com/intermodal/ExpressNS

Category : Business

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Reviews (25)

Dan. R. Dec 24, 2021     

Every railroad has gone to an app, some are better then others but they all mostly work the way intended for all who use them. Leave it to Norfolk Southern to be the only one to fail miserably and create an app that is completely useless for all but a select few.

Die. J. Oct 4, 2018     

It freezes up most of the time and with new updates they want access to you photos, media files, camera, microphone, etc.. why all of a sudden to they want all your personal stuff on your phone? Has nothing to do with the app no thanks ill wait in line.

Che. G. Jun 16, 2021     

It has thrown me out ..for what reason, I have no idea, and neither does tech help. Also for the last while when trying to bring up the ingate screen it shows blank..so I go to outgate, then hit cancel, then to ingate, it shows the screen, and I can enter my info for ingate code.

Tyg. Aug 10, 2021     

Scrolling is severely messed up in this app. Can't set my default terminal because the list won't let me scroll further than McCalla. Have to pull down on several pages including creating new in/out gates to get anything to appear in the screen. And it's been like this for months. No excuse for this shoddy work.

Tim. B. Mar 2, 2021     

They have you make up a case sensitive long password. Then when you type it in wrong your account gets locked. Then when you call and answer the security questions they tell you your wrong and give you a new phone number to call and that number is disconnected. Ill just stick to the kiosk. Thanks for 0 assistance.

Chr. C. Sep 22, 2018     

Stop adding stuff to the app. Everytime you update it something else does not work. Now I have to shut it down everytime I outgate and ingate. I am tired of calling in and nothing gets fixed. Time to find somebody from NS to call and see what can be done.

Rob. L. Aug 8, 2020     

It works just like it's yards. TRASH. If I didn't need it to do my work, it'd be gone. No link to help desk, constantly making you change pw, challenge questions locked out after 3 attempts. THIS APP IS JUNK

Wal. W. S. Jul 22, 2020     

When trying to update dispatch email in profile, keep getting a message saying "updates were not on latest version. kindly refresh and try again". But there is no update available. Do better guys.

MAC. M. Apr 6, 2022     

Password doesn't work tried resetting my password it still doesn't work.it has been almost a year since my app worked.

Geo. M. Apr 28, 2021     

Horrible app. Hire better programmers. Can't read the text. Can't select ends for pics. Uploading takes forever. App freezes..

Fis. C. Dec 20, 2018     

the update made it a pain to use... everytime the screen saver comes on (like when you're waiting to get in or out) it kicks you off and you have to re enter your password

Wil. C. Feb 28, 2019     

makes it a lot easier getting in and out but the app goes offline and you have to close it out and reopen it.

Jae. P. Feb 20, 2020     

The app is excellent, but if you loose your password, you cant get one by reseting or requesting one you need to call and customer service ohhh no, horrible

A. G. u. Oct 10, 2018     

It lets you in the gate but when you trying to take an empty it says " pool mismatch" and you still have to wait in line to get out.

ARN. P. Jan 20, 2022     

I want to stay logged in . This app makes me sign in every time I open it. UP go and BNSF railpass don't log you off .

Rak. K. May 19, 2020     

Hate when you going to another screen or trying to go back. It completely kick you out. You will have to sign into app again.

dan. t. Sep 20, 2019     

You need to spend more money and make . this app simple like CSX has it . The app when you use it when coming in the front gate that's totally ridiculous

Joh. N. May 4, 2021     

No support, stuck in a loop! Account is locked, ask to reset or choose forgot password and it says minimum number of questions not answered. How do you get help this is rediculous!

Jor. P. Feb 27, 2020     

Very good app . It let you edit any mistake . Only need to improve reding at the gate.

Car. R. Apr 25, 2020     

If I don't pay attention for a while go to offline mode and it need to be restarted to work properly.

Sun. R. Jan 25, 2019     

says my cdl wasn't valid and the scrolling is horrible. sometimes gets stuck not letting you scroll.

A. G. u. Apr 27, 2019     

doesn't work half the time. Have to keep uninstalling and reinstalling the app.

Tay. D. Nov 23, 2019     

App keeps going offline, constantly having to reboot the system.

Kar. B. Mar 2, 2020     

Makes my job very convenient especially when I'm in a rush to get in and out. I highly recommend it for everyone!

ALI. A. Jul 20, 2020     

Its really a good App you can do alot like ingate and outgate also you can search your equipment for free no hassle.