Category : Business
It freezes up most of the time and with new updates they want access to you photos, media files, camera, microphone, etc.. why all of a sudden to they want all your personal stuff on your phone? Has nothing to do with the app no thanks ill wait in line.
It has thrown me out ..for what reason, I have no idea, and neither does tech help. Also for the last while when trying to bring up the ingate screen it shows blank..so I go to outgate, then hit cancel, then to ingate, it shows the screen, and I can enter my info for ingate code.
Scrolling is severely messed up in this app. Can't set my default terminal because the list won't let me scroll further than McCalla. Have to pull down on several pages including creating new in/out gates to get anything to appear in the screen. And it's been like this for months. No excuse for this shoddy work.
They have you make up a case sensitive long password. Then when you type it in wrong your account gets locked. Then when you call and answer the security questions they tell you your wrong and give you a new phone number to call and that number is disconnected. Ill just stick to the kiosk. Thanks for 0 assistance.
Stop adding stuff to the app. Everytime you update it something else does not work. Now I have to shut it down everytime I outgate and ingate. I am tired of calling in and nothing gets fixed. Time to find somebody from NS to call and see what can be done.
It works just like it's yards. TRASH. If I didn't need it to do my work, it'd be gone. No link to help desk, constantly making you change pw, challenge questions locked out after 3 attempts. THIS APP IS JUNK
When trying to update dispatch email in profile, keep getting a message saying "updates were not on latest version. kindly refresh and try again". But there is no update available. Do better guys.
Password doesn't work tried resetting my password it still doesn't work.it has been almost a year since my app worked.
Horrible app. Hire better programmers. Can't read the text. Can't select ends for pics. Uploading takes forever. App freezes..
the update made it a pain to use... everytime the screen saver comes on (like when you're waiting to get in or out) it kicks you off and you have to re enter your password
makes it a lot easier getting in and out but the app goes offline and you have to close it out and reopen it.
The app is excellent, but if you loose your password, you cant get one by reseting or requesting one you need to call and customer service ohhh no, horrible
It lets you in the gate but when you trying to take an empty it says " pool mismatch" and you still have to wait in line to get out.
I want to stay logged in . This app makes me sign in every time I open it. UP go and BNSF railpass don't log you off .
Hate when you going to another screen or trying to go back. It completely kick you out. You will have to sign into app again.
You need to spend more money and make . this app simple like CSX has it . The app when you use it when coming in the front gate that's totally ridiculous
No support, stuck in a loop! Account is locked, ask to reset or choose forgot password and it says minimum number of questions not answered. How do you get help this is rediculous!
Very good app . It let you edit any mistake . Only need to improve reding at the gate.
If I don't pay attention for a while go to offline mode and it need to be restarted to work properly.
says my cdl wasn't valid and the scrolling is horrible. sometimes gets stuck not letting you scroll.
doesn't work half the time. Have to keep uninstalling and reinstalling the app.
App keeps going offline, constantly having to reboot the system.
Makes my job very convenient especially when I'm in a rush to get in and out. I highly recommend it for everyone!
Its really a good App you can do alot like ingate and outgate also you can search your equipment for free no hassle.
Every railroad has gone to an app, some are better then others but they all mostly work the way intended for all who use them. Leave it to Norfolk Southern to be the only one to fail miserably and create an app that is completely useless for all but a select few.