Category : Finance
The app is so frustrating, you log in and it want your detail put in again ,every single time , now IAM lock out for 24 hours as I try to login too many times , No I didn't I had to go back and forth from the app to find the right and the exactand the correct info .
Not even worth 1 star this app is so hard to use after ringing up like 5 times to get a proof of my reward in a letter and as I'm still waiting so using this app was the option I seriously could have done with but I can't get any help from anyone to log in and use voice ID this app is just a waste of time and effort because u get blocked too after no help from no one
The app works fine and is a quick way of viewing your tax information. Be sure though to have a Government Gateway ID set up first, and many other details handy!
Impossible to log in. Put in your ID and password then you are asked for an access code. It says you can get the code generated from the HMRC app but how? You can't access away from the log in page without losing it.
Terrible. Asks for details...go out of the app to check something. Not even closing it. Come back to it, and it takes you back to the very beginning. Why...
I didn't use the app today but I spoke to a really lovely lady called Tara, she was able to sort out my new tax code. Very professional and very helpful. Katrina Anna Cushnahan.
This app doesn't make sense. I've forgotten my password and it wants me to use the app I've forgotten the password for to rember my password. It's not logical
Not for the faint hearted. If you are good at this sort of stuff and are on top of it you'll probably enjoy it. Otherwise use with great care because the app doesn't give you all the notifications you need and you'll have to log in regularly. I'm going back to paper based notifications
Zero effort put into app. As all it is are links to the website really. Bet the government paid loads of money for it too 😂😂
It used to be simple but not anymore! Clearly IT systems are still changing/merging & being updated/simplified but at the moment it's in a mess and is in urgent need of being sorted out. It's difficult to tell if I'm using the app or have been redirected to the website e.g. when filling in a tax return. This confusion is compounded by asking for gateway ID, login ID, access codes, passwords, etc at various points of the process! VERY confusing.
Good app. The take home pay calculator could be more detailed i.e. pension, student loan deductions.
It's rubbish. It doesn't work as intended and introduces further security vunerabilities to the personal data held about you on HMRC systems
Really poor, similar to the website. Can't get past validating who I am. Find the type of personal questions a bit OTT.
Would not accept verification details. Eventhough all information are correct. After trying for several times was locked out of the system.. Frustrating..
No way to add self-assessment in the app. The app itself is a wrapped website. It does not provide any features that we cannot otherwise get from the website. Uninstalled
I'm trying to get my password, I get 6 letters sent to me, then I try to log in and can ONLY use NUMBERS! WHERE'S THE POINT? This just makes me frustrated and angry.
The HMRC is an excellent App. It's very quick & easy to use. It's accurate & gives you the information that you require. ***Fantastic***
A welcome tool for the annual tax return, but with a major security flaw: the creation of a PIN bypasses two-step authentication, making one's tax account very vulnerable. Since there is now much more personal information on the app this is a major problem and I don't think I will be using it. As far as I can see there is no option not to have a PIN. ----- Thanks for the reply. Signing out works, but then I have to create a new PIN on every log in! You need a "no PIN" setting.
Wonderful app easy to use and most useful all the information you need in one place
Won't allow me to log in displays the access code and imply slides down can't seem to do anything
I cannot access anymore asking me many question I put my ID my password and it doesn't work anymore.. I try to open in other ways but nothing.. and then asking so many questions
Not been a good app for some time now... Was brilliant when I first downloaded, was able to see payments and complete tax return and use the calculator with ease. Now, as soon as you click "my tax credits" it directs you to the Web site... If I wanted to use the website, I would use it. Had about 3 updates since it started doing it yet not one has fixed this.
Clean, simple and easy to use. The headings are clear, so I know exactly where I'm going on the app. I haven't yet used it to renew credits, but will do so soon with the new tax year approaching!! Love the voice recognition!! I like the fact I can see other personal information such as...PAYE etc. Need to explore more, as I'm a newy, but so far so good.
Serious errors all over this app. doesn't show DWP income, calculates that I will pay tax even though my annual taxable income is below allowance, and other nonsense errors. ---In response to HMRC reply: how can you correctly calculate my tax liability if you don't insist on DWP telling you what taxable benefits they have paid me, on at least an annual basis? Any taxable payments I receive from ANY source should be notified to HMRC otherwise I might owe you tax, or I may be due a refund.
happy with app۔please if you can add posted letter online also that will be great
An excellent app giving a succinct and well presented range of personal taxation information. This fully includes PAYE, Tax Credits, Help 2 Save and more recently Self Assessment for each financial year, with access to summaries from previous years. A very accurate tax calculator is also incorporated. App also provides comprehensive and seamless links to more detailed personal tax matters upon the main HMRC website. Thank you HMRC!