JUMIA Online Shopping

It is actually frustrating to use this app. I have downloaded it twice and it gets stuck at a point, telling me it 'couldn't load content' after a point. It is very inconveniencing that after selecting and putting in stuff in the cart, it was not able to load again. I had to upgrade the app, same stuff. I deleted and downloaded again, after a while same thing. Please work on your app to make it reliable. Edit! App is working perfectly fine now. Kudos, Jumia. J

So far so good, it's been a nice experience shopping with jumia. From the point of carting my items till pickup. Its been a smooth sail. But as regards the return policy, I've had reasons twice to return some items. The only ish i have about it is the prolonged days till refund is being made. I feel one could be given the luxury to decide either to reorder same product that instance or have a refund back immediately. And multiple shipping fee ain't necessary when it comes to multiple items.

One of the best online shopping apps. But recently I started having problems shopping here. I order for three items and tracked each of them. The orders are canceled just before the delivery. I repeated it the same thing happened. I reported to customer care but she told me it was address mismatch. The same address I have used previously suddenly become mismatch. Now the app has deactivate my account for pay on delivery. That is quite bad and unprofessional. I will protest this by exiting.

Ive been shopping with jumia since 2012, and I must say, it's been a wonderful experience. My only complaint is that sometimes you send an item with a low quality that is totally different from what was been ordered from the app. You guys should always try to inspect a product properly before sending it out to the buyer.

Since updating the app on my phone, it no longer works when I'm using airtel network. Works fine when using mtn. You guys should look into this. [Edit] I was asked to update the app, that i am not using the latest version, however, it was after i updated the app that this issue started in the first place. Did you not read my complaint properly to see that I mentioned "since updating the app". There is no other update available! I am using the latest version! App not working!

My experience is good, except that there's no option to chat with the seller whenever you face challenges or when you have an issue with the item. You should consider adding that option. Also on matters of resolving desputes, there are cases where you just need a replacement for a part of the item that is defective, damaged or missing. There should be an option for the seller to offer these solutions instead of the buyer returning the whole item.

Best online market platform I've ever known but I'm now displeased with your update. According to it, it reads: "a more standardized and stable application for our customers." Sadly, for days now, I can't access your app. It keeps stopping, it never opens. I've sent feedback severally but get no solution. I even had to clear cache and data from the App. It's still the same issue. Please fix it or I just do the opposite. Much love!

This app is really really good. I love the delivery, it's one of the fastest in my country. I think you guys should add installmental payment. I saw an app called cdcare where you can perform installmental payment, it's only problem is that it has only electronics, but I'm telling you, it really removes the burden of paying once or outrightly. I feel it would be a good addition, so we could buy more things.

I just updated the app yesterday and since then, I have not been able to use it despite have a stable wifi internet connection. I have Uninstalled and reinstalled, cleared cache and data, still the same. It keeps saying "An internet error occurred, please try again later". It is really frustrating. I will probably just uninstall permanently.

To be honest with you, jumia app is one of the most unique app you can count on when it comes to online business. But my down side is, sometimes you will try buying something and after making the payment, they will cancel it and resend your money into your wallet. Which I think it's not good enough maybe to post something which you know it's not available into a world-wide shopping app like this. For your delivery, I haven't encounter anyth with that yet. So for that, it's 5 stars. Thank you.

Updated my app. And lost my account. Had to just create a new one. But it still can't log in. When I try to open my inbox 📥 it loads non stop without opening. I wanted to reorder some old items I purchased before all in vein. My colleague is also experiencing the same issues. I understand Jumia updated the security of the app but functionality was lost in the process

Actually I have been using this platform for quite some time now and the only problem I encountered is their low quality items. The recent jeans I bought has lost its quality and was already decaying before delivered and couldn't return it because immediately I took it out of the rubber and spread it l, the whole thing just teared into pieces so please take note. By the way, it's fun shopping with you guys

great app! this app keeps me indoor even when I want to get myself some nice stuff like household equipment's / stationerys / fashion styles. the app is really good but basically I think if there's anyway the intersecting horizontal Microsoft line could be eventually change or even in a feature update!

After, downloading the app, i can't even access the home page nor login in to my account. It keeps saying "an Internet error occurred" and then that's it. I have uninstalled and reinstalled so many times but the outcome doesn't change.

Jumia has improved greatly over the years. Beginning from the app to quality of items, local and global vendors, payment options, delivery, return policy etc. Nevertheless, Jumia should improve on navigation especially when one clicks on an ad to get to a product page. Also, vendor quality and order fulfillment score should be made visible along with products name and price. Price score may be added too. The score will be based on how they compare to average price of the same item.

I can't log into my account to make an order or assess my order history. This app update keeps loading endlessly whenever I try to log in even with stronger internet access. After clearing cache, clearing data, uninstalling and reinstalling the app, the problem remains the same.

1. I ordered clothing and used the size selector but when it came size was wrong. I tried to exchange/return but no assistance came forth. 2. The delivery can get messy with texts about an intended delivery that never happens. 3. Their app doesn't seem to work on wifi, have to use data.

I made a return in an item i purchased. Two days later jumia says they didn't get the item while i dropped it at the station. This is the worst experience i have experienced ever since i started using the app. Where did my item go. This is the worst online marketplace in kenya as of now. There is no money to refund neither. I wouldn't recommend this app.

What's wrong with the app??? I can't even log in to my JUMIA account i have restarted uninstalled cleared data and cache on play store and JUMIA but still nothing?! What's wrong everything changed after updating all my applications I lost all data and I can't even simply log in to do any purchases!!?? What's wrong the developers needs to address this ASAP! so frustrating bring back the old version if this can't work!

not a bad website for household items. However, their filtering does not give one a lot of options to get a particular item in the categories to make online shopping fast enough to pick what you want and check out. That's why I gave 3 stars.

App doesn't have products that are listed. Two orders got cancelled and they wasted my time. First order I paid with my card and they wasted more like one month for me to get a refund. And they refunded me to Jumia pay a service owned by them and I had wait again. Second order I decided to use cash on delivery since I don't trust them anymore. The order got cancelled by them or the seller and they said it's out of stock but the product is still listed they just raised the price.

Terrible and frustrating, I have not been able to access the app since I upgraded, keeps saying no internet connection despite good network. I have uninstalled serveral times, still same Edited- I have cleared the cache and deleted the data, I'm still not able to access the website

Jumia is becoming the most useless online shoping app. First, it is not possible to browse on jumia with wifi. Secondly, they ask for a fequent login even if i have never logged out. Thirdly, i added an item to my cart, i clicked to complete my order and then, they are telling my cart isvempty. I tried several times thinking it was just one time mistake, no, it is from the system.

The App has been misbehaving the past few weeks,can't log in via Wi-fi one must just have data. The again trying to login into personal account is always an error. Have cleared data n cache , uninstalled n re-installed the app to no success..so so so frustrating.

I ordered for an item and was waiting for arrival of same. To my supprise, an SMS and E-mail was sent to me purporting that I initiated order cancellation and refund. The earlier everybody in this Nigeria is honest to himself and the nation the better for us all. I also noticed that the item for which order cancellation was purported to have been made was no more displayed. Why deliberately presenting items that are no more available and turning back to allege order cancellation by the buyer.

I updated my app and i was log out of my account ,i been trying to log in for the pass three days and i still can't access my account even to create a new account is a problem ,when i try to log in or open my inbox it loads non stop without opening.i wanted to order some items in the app : it's still not working even after doing what you've told me to do

Purchasing on this app has gone from bad to a nightmare. Bought a phone and the box was open realised after I had collected the parcel that things were missing from the box and yet I already paid smh. This is perfecting the art of coning people. All the best. I'm disappointed.