• MyASUS - Service Center 1
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MyASUS - Service Center

Try it for yourself! Exclusive support software created with the utmost care by ASUS just for youWant to buy ASUS products, but can’t find your nearest retail outlet?You have bought an ASUS product, and want to streamline the registration process?Problems using your ASUS product, and need a simple, reliable and quick way to contact our customer service department?
Download MyASUS now!

MyASUS enables you to receive new product information at any time, wherever you are, and check for nearby service locations. You can quickly register your product simply by taking a photo of it, and access services such as repair status inquiries, customer service hotlines, and product usage instructions. MyASUS provides the answer to any ASUS-related issue, big or small.

Brand new MyASUS services!* Get what you want immediately. Purchase online and enjoy fast delivery!* Enjoy outstanding customer service. Customer service staff are available at any time to help you resolve issues on a one-on-one basis!

Key features:* Even faster product registration! Scan the product bar-code for quick and easy registration of your ASUS product.* Even faster connection to customer service! Capture a photograph and send it to our customer service department for immediate identification of the problem.* Enormous product database! Access product videos, diagrams, specifications, and everything else you could possibly need to get to know your ASUS product better.* Map look-up function! Quickly find your nearest ASUS retail outlet.* Latest product news! Get the latest breaking news about product launches, special offers and exclusive discounts.* Problems using a product? Ask us! Use the Tech Help feature to get quick answers from our customer service department about using your ASUS products.* Create a wish list! Bookmark and track your favorite products with the Wish List feature.* Social networking integration! Follow ASUS on Facebook, Twitter, Renren and Weibo and share ASUS news and product information with your friends

Supporting Languages:Traditional Chinese, English, Simplified Chinese, Russian, Korean, French, German, Thai, Turkish, Vietnamese, Brazilian Portuguese, Italian, Portuguese, Spanish, Indonesian, Polish, Czech, Slovak, Dutch, Norwegian, Danish, Hungarian, Finnish, Swedish, Arabic, Hebrew

Recommended Models:For the best experience, we recommend using devices running Android OS 4.2 or later.

*****Videos*****
* [Help! I can’t talk…
- MyASUS Online Chat] http://youtu.be/2Z-lsn6wqKo [How do I explain that?
- MyASUS Online Chat] http://youtu.be/x80-Knm1vcU [When disaster strikes… -MyASUS Service Locations ] http://youtu.be/l0IoUmY76vs

Category : Business

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Reviews (29)

Val. E. Apr 16, 2022     

I tried to send you email but bounced : I have ASUS_X00P, powered by Android v8.0.0. which has developed some issues. It was sent me from Japan. It worked ok for a short time . 1. Home screen changed without my knowledge. I want to restore original screen. 2. Touch pad is erratic: sometimes one has to tap several times before it can sense like it is insensitive. This problem started when home screen changed automatically 3. Scrolling can cause it to jump to open another widow like touch

Gol. Apr 20, 2022     

Absolutely terrible. Waste of time and storage, does not work. I keep getting "server not responding, please try again later." Well I have tried again later and it still doesnt work. Taking the time to download an app to essentially be told "you cant contact customer service", is horrible, what a colossosal run around for nothing. There is no normal online chat, or even a number to call. Ill be rethinking Asus products if support is nonexistant.

Saj. H. Jan 22, 2022     

Can't find the app on my ROG 5s app drawer anywhere, even though I just downloaded an update for the app. What? Also my ROG is having the fingerprint, air trigger, vibration, and WiFi and hotspot issue. None of these features are currently working on my phone. Having to use data to use internet. Highly inconvenient. Firmware updates are done to the latest ones as well. No change.

K.L. D. Mar 15, 2022     

Very worst customer service ever had, no response to any complaints made. Forwarded number of mails to support nothing done. My product is already registered error I am getting. Unable to register with my email ID. Nothing gets resolved through customer service. Got to just forget & move on. Contacted with Pawar kundan & Kunal through customer support. All are same nothing gets resolved. Will be moving on whatever may be the issue. Thanks & Regards Your low preferred customer

Kot. C. Jan 24, 2022     

I have been using ASUS ROG-5 for the last 4 months. It is the most useless phone I have come across. It has 12 GB RAM but is unable to load images from from File Manager app. Any task, it takes for ever to do. I'll have no option but to switch to some device soon. Even this MyASUS-Service Centter app is not visible in the list of installed Apps

Gar. B. Jan 25, 2022     

There is no way to contact anyone for any service issues. I have a laptop with non removable battery. There are no pre written instructions and the only hiven option is mailing. Calls dont reach nor does the chat feature work. I dnt know what to do with this app

N. *. May 13, 2022     

Dire theming, malfunctioning sign-up and seemingly little functionality. Nor does the app make clear what it is for.

Sce. May 3, 2022     

Using Rog 5 and trying to get support for the Rog Z13 gaming tablet since I can't live chat from a PC for some reason and it tells me to get the app but I can't even access the app on my Asus phone ... Smh, great work Asus

Abd. B. Apr 15, 2022     

Dont bother yourself getting Asus phone, many bugs, problems cant even find a solution for it on google, the play store says the app already installed on the phone but i cant find it, i put it in phone search and nothing shows up, so many problems with this overpriced phone wont recommend it for anyone

Kyl. A. Apr 22, 2022     

Both the app and website are broken when attempting to access support. All I want is to have my new laptop's faulty touchpad repaired while under warranty.

Cha. S. Feb 8, 2022     

Hi team I have a asus rog 2. Recently i got Android 11 update and after updating i found a bug in sharing any thing like image on other media.. screen stuck for sometime and sharing options is not showing. please take a look at this issue and release new update

Tan. M. Mar 13, 2022     

It's almost 3 years ago I buy Asus Zenfone pro Max 1, it's battery🔋 5000 mah. After full charge I spent 10-11 hours , but suddenly during some weeks it's full charge finish with in 3-4 hours. So please give me solution.

Nam. P. May 24, 2022     

So wonderful app we can ask some questions they are ready to help us I love it so much I can't express my feelings but this app is the best I love it 😻 from olive..........💖 keep it up guys I m with you always thanks for your suggestion support 😊

Man. T. Mar 22, 2022     

Unable to open the App, Open option itself isn't available. No response on ChatBot also. Very unhappy.

Myk. L. May 5, 2022     

Hi ASUS Service Center, I can't transfer files to my laptop coz I can't select 'File Transfer' under USB preference. Please help.

Ram. T. Jan 23, 2022     

In Your list of products there is no Vivo book model X515EA present. I am not able to register for support call in your App. Please update all models of laptop. (i5 11th gen laptop) purchased on 18th January 2022. Also your server is not working or not reachable always. Useless App

Roh. R. Feb 19, 2022     

Recently I had purchased Asus rog 5 It's works fine upto 2 monts after 2 months it's starting to switchof suddenly After 3 month suddenly it's gone to switchof and I can't on the mobile I had already tried volume and switch off button also no use what I have to do know

Tre. B. Sep 23, 2020     

Thus far, the app breaks connection and leaves me stuck, or it routes me to someone who says I'm in the wrong place. The first time I came here was when the website didn't work and the phone experience was equally buggy. The second time was because I couldn't get through a buggy page I'm required to fill out for an RMA. This second time died and left me with no options to resume or get help.

be. r. Apr 10, 2022     

I feel like you just throw this app ! Without care about any things !! My backlit keyboard was off then your solutions are failed ! Thanks for #driverpack team

Ank. S. Feb 13, 2022     

No updates for the last six months. Still using outdated software with an year old features. Seems like Asus has no intentions in adroid mobile users....

Che. S. Mar 1, 2022     

After few days of Android 11 update I can not share my data on pc. It shows only charging but no data trasfer tool.

Wen. C. May 16, 2019     

I don't know what this app even does, since I can't read it. It is one of only two apps I've seen that doesn't adjust to the orientation of my device. I use my tablet plugged in when I'm at home and it's charging, so I have the plug at the bottom, since the power bar is on the floor. This app opens upside down and stays that way. And this is the app FOR my device? Really.

Gui. W. Jul 20, 2021     

I'm writing to let Asus know that My Asus on PC DOES NOT WORK. I can't understand why it is installed. I've tried, for uncountable times, using it to solve the slow system 👢🥾 but it reads "PLEASE RESTART THE SYSTEM TO ENSURE THE FUNCTION WORK PROPERLY". I've done it several times but it never ever works. I've also reinstalled it but nothing's happened. Come on, guys. Quality matters.

Nen. V. Oct 31, 2018     

Once you start the app for the first time it requires you to input your birth date. The calendar screen opens and you can change it month by month backwards with a tap. But the starting date is now, so if you are 40 years old you will need to tap 480 times to get to your birthday. I have never seen a worse app design than this. Unbeatable really. I have given up immediately, so Asus is spared of service work. Maybe the design has a purpose.

Sur. P. Feb 3, 2022     

unable to find the app in my ROG 5 phone, but stated as installed at play store. However, I can find it in my ROG 1 phone. Would appreciate if I could get some assistance to solve this issue.

S.. K. Jul 11, 2020     

Where is this app? It's strange because you can't revert to an older version because it'll force update you and when you do update, it disappears from the app drawer and you can't open it from the play store either. I'd assume that this is an important app to have... Shouldn't this be fixed? UPDATE: Strange... I managed to get it to work by going to Support under Settings and tapped on myASUS. Now it can be opened via the play store and app drawer. Bumping rating to a 3 until further notice.

Kim. S. Oct 24, 2019     

My Family bought me an ASUS tablet. I had it less than a year and had to send it in because It would not hold charge and typing was off. It would also out of the blue show me a grey screen. I always had to turn if off and wait a long time to start it again. It was sent back with no improvements. It loses battery charge from full to empty in less than an hour. I won't ever us an ASUS again. Not recommended.

Sat. B. Sep 15, 2020     

The app is not opening in the app drawer neither it is reflecting from my end.After opening it in the app Store the only options I m getting is update and uninstall. My hotspot is not working and I am not able to fix this issue even with the help of customer care. After an update it stopped working. It seems there lot of glitch with the software updates and ASUS is doing nothing to fix it.

A. G. u. Oct 7, 2018     

I haven't a sus Zen tablet. Upon pushing the icon it tells me that I have a update and can be installed. When opening it it takes me to the Google Play Store and has open or uninstall. It also says I have it September 3rd update. When opening it just says confirm but yet doesn't do anything. It just flickers and that's it. This is a big problem