Pay with Rewards
Category : Finance
Reviews (27)
Designed to not work by the looks of it.. can't redeem points on multiple purchases for no obvious reason. No explanation given for this. If this doesn't get resolved soon will simply have to cancel this credit card as no point not being able to earn points as advertised.
Literally pointless. Does not progress beyond the 'one time passcode' screen and just keeps repeating the word 'error'. Spent 20 minutes repeating the process then uninstalled.
None of the points are shown, it was there for a few days then now it's back to 0. I don't even know why I got the card in the first place now, wish I had checked the app store reviews before taking the card out..pointless. pun intended.
There's nowhere in the app where you can ask for help with an issue. If it works, great! If it doesn't, you're on your own. Updated: changing my rating from two to one stars as it asked me to sign up again when all I wanted was to log in. Now all of my points have disappeared, and the promotions tab is completely empty! Very disappointed with the experience so far.
Absolute trash-tier user experience. Every single time I open the app (which is very infrequently thankfully) I have to start from scratch because apparently it's a lot to ask for your profile and settings to be saved. This means re-entering my card and creating a pin and security question. Then once you're in there is a completely arbitrary system of having to select a specific purchase against which to redeem your points instead of crediting to your statement.
The worst app I've ever used. Didn't give me my "welcome points" then when you redeem a purchase, it disappears after a day. Not all transactions are eligible, for no reason at all. Computer games on amazon for example, can't be redeemed. But a dog bed on Amazon can? It's like it's purposely designed to stop you using it. Extremely strange app, I expected better seems you have to have an upgraded bank account with HSBC to get it
App loads and functions on a basic level. But needs a lot of improvements to make it great. 1. It needs to display how many points your purchases are worth 2. The conversion of purchase to points takes days to transfer over, this needs to be quicker 3. The history of your purchases is too short 4. Needs more bonus points from more and different retailers
Been a while since I used the app. Had it set to my finger print. Still asking for a pin that's not my card pin. Can't seem to reset it either. Making the while app useless.
My G-d, just putting my info was a challenge w/ this app! Seriously, it took about 15 minutes to enter my MC info bc/ the app does not respond to key touch very well, is glitchy, and seems like something that was developed back in 2009! Seriously, how difficult is it to create a responsive, non-glitchy UI that doesn't get confused or stall from keyboard input? Likewise, the entire rewards system is confusing, angering and unnecessary. Makes me want to cancel my card quite honestly! Insulting!
When I launch the app, it tells me my phone has been rooted, and to use at my own risk. My phone has not been rooted - it's a OnePlus X, running stock Oxygen OS. I dismiss the notice my clicking on OK, but the 'continue' button is completely inoperable. The app won't do anything! The only thing I can do is close the app. This app is 100% useless to me.
Took ages to get set up. If I open another app with this is the background it regularly jumps into the foreground. The "rewards calculator" is a waste of time as it is just a *1000 calculation. The activity tells you what you spent but not how many points you accrued for that purchase. No way of viewing points history. The redeem function doesn't zero points. Just errors out if you try redeem against 2 purchases and continues to increase points on purchases. Don't feel like my data is secure.
Useless. Cannot complete registration as will not send SMS with passcode. Complete water of time. Web site works fine so have just added a shortcut.
Same issue as everyone else, gets to the pass code screen and doesn't go any further, says error and to click resend code button which isn't available.
Doesn't work setting it up. It keeps saying unable to send a pass code. Very infuriating.
Come on Mastercard, you need to do better than this. Set up will not proceed past the one time authentication code which returns an error message every time. Useless.
Can't even send an one time code, rubbish app from a company that clearly has the money. I suggest contracting a different developer to start from scratch.
Super buggy app, for a while whenever i disconnected my phone from my truck usb the app opened on the screen without entering the password, and it got worse later to whenever I unlock my phone, this app would be open on the screen, again, no password. Iplayed with its settings, removed from my home screen, and only when i took away camera permissions it stopped opening on its own, but now, I cant manually enter a credit card number, only scan works. Awesome fail Mastercard.
Terrible app. Keeps saying it's going to text me a one time password and then says sorry error can't send retry. Been trying for few days now
My experience with the app has been quite poor so far. Every time I want to use it I have to go through the entire process of setting it up again. it should just be asking me for my fingerprint or passcode. It would be great if you knew how many points each sale was worth ss right now it is impossible to know. Unfortunately this may be the worst app I have ever used and I really would expect alot more from Mastercard. Serious updates need to be made
The App doesn't work, it fails to send the one time passcode like others had said. Had to go via the website instead
Well good news is that the app and interface work. Bad news, the app is pointless! I knew it wasn't going to be straight forward but this is purposely made to make users deter from using the rewards. I've redeemed 1 purchase out of 30! 11 outright error, some not eligible with others completely disappearing.
The app doesn't allow me to change the country from UK to Canada. It used to work fine before but I guess a recent update would've broken it. Its sad to see Mastercard putting up such ridiculously buggy apps in a time where even the smallest players in the same space have the most intriguing and non-buggy apps.
It's really quite a bad way to give cash back rewards. Why do I need to choose a transaction rather than simply have my account credited for the amount I want. Also why a seperate app, how is this simple function not just within the app or site of my credit card. Annoying and unnecessary but no choice, at least it is not very complicated.
Honestly, what is this? It's the least intuitive app I think I've ever used. I select 'redeem' on a payment and suddenly all the money I had towards purchases are gone? Someone at HSBC says this should mean that the sum is now to be used against my next purchase, but it hasn't been. So effectively, by trying to redeem points against one payment, I've lost any money I had accrued? As if that were enough, it's now also started to say payments that are eligible, can't be redeemed? Jesus wept.
Can't even set it up, won't send a passcode to complete sign up, absolute waste of time...
Installed it on my Samsung A8. You have to type in the numbers very slowly as it misses some. I had to try 3 times to make it work, and then it did. I still don't understand why I have to do this over my phone and it doesn't work on my PC - quite confusing this reward mechanism. I hope I eventually get my rewards...
Absolutely dreadful. Tried linking my new credit card but the set-up fails everytime at the One-Time Password message stage. Makes the entire credit card useless as I can't get points. Definitely would've never gotten this card had I known that I couldn't get points reliably.