Category : Medical
The 'medical records' feature is not smooth. When I select the option to upload photos from gallery, it does not show the content of galary rather it goes back to main window after few seconds.
They've removed the cancel/reschedule option and the only way to get there is by speaking to customer support who ask you of your reasons to cancel a doctor's appointment. Would be great if we could treat a medical appointment/booking differently from an e-commerce app. Kindly restore the option. Also the UI is quite confusing since the search options need some digging up.
We gave samples for 5 tests but recieved the report of only 2 tests. The strange thing is same report data is reflecting in all reports which is ridiculous. Even I cannot explain about the chat support system they have. They will end the chat session abruptly without providing solutions. From past 3 days I am waiting, but no result at all. Sorry to say this, but you guys are providing very worst service in the market.
The app has stopped working since afternoon today. Wont open, tried to uninstall and reinstall, still same error. Upon that last night the app took a paid booking for a doctor but couldn't confirm the booking. Now its apparently processing my refund but I have no message or email hence no idea if I'll get my money back! Great user experience Practo team, what else can go wrong for a customer!
No able to contact customer support, the app shows something went wrong. Need to highlight an issue happened with the doctors consultation, kindly contact me since I am unable to do it.
The worst experience an app could give. People use such apps for convenience and this app is so laid out. My reports of RTPCR was ready and still these guys couldn't provide the reports to me. Even after multiple follow ups their chat support couldn't help. They have a customer care number that doesn't work. Its just gets cut. Never going to use this app again.
Doctor never showed up on the video call even after waiting for like an hour, took details on chat and then left abruptly. Chat support is not functioning at all, didn't get a reply there as well. Surprised to see that they are still in business. Never using the app again.
Nice app. You will get more discount on this app as compared to other subscription enabled medicine ordering apps and the packaging, delivery quality of medicines and it's expiry, customer support are the best! THE PERFECT APP. But 1 issue here is if I place order after applying a coupon and when I go back from the payment page, the order status gets in pending condition and after several mins, the coupon and the order both get removed. That's why 4 stars!
This is one of the most useful, simple to use app available. All their services are excellent. Being new to a city and living alone, its difficult to find the right medicial help at right time. Practo truely helps in that. I would like to thank creators of this wonderful app
Practo won't cancel my appointment . Practo won't return me my money. Practo won't confirm my appointment. Their chat support is like an "excuse center". They have asked me to wait for 2-3 hours when my appointment is in 30 mins. They have confirmed that the money will be refunded only if my payment is not linked with my appointment. If I receive an appointment confirmation 2 mins before, do you expect me to fly to the clinic? Why should I bear the cost for Practo's technical challenges!
Good experience. To go and line up in a queue can be challenging at times. Doctors attend to the patients over a video conferencing makes it easier. Secondly, you can choose your doctor from the wide range of practionors listed. For general consultation, I recommend online consultation platform.
I got a dietician session from practo and was left completely disappointed. First of all the call kept disconnecting. Then I gave her my existing diet over text, answered her questions, and whatnot but in return she gave me a completely generic diet without keeping my dietary requirements in mind. My existing diet has chicken and eggs, but this dietician completely changed it to a 100% veg diet I don't know why even though I told her that my preference is non vegetarian food. What a waste.
Just 2 min back I tried contacting their support. 1 bad point is they don't have any customer care, you can only chat with them which is bit time consuming, 2nd If someone doesn't know English then they can't take help from them. 3rd My discussion was not over and he closed the chat session. 4th They take much time in giving response. And one more, Application's multiple options are not working for example when I was trying to click over Feedback and other options they weren't usable.
Very glitchy. Good features, but they don't function properly half the time. Video consultations in particular have never worked for me.
Poor video and audio call quality has made the experience horrible. We are 4 people family, using devices of different make-model, OS, platform, data plans, etc. None us ever had a smooth audio/video call exp with the doctor. Either call won't show up, or will show up but none of the parties can hear/see each other. Practo, why did you try to reinvent the wheel of call implementation, you could have simply integrated skype/whatsapp business API or used well established frameworks like Chime
Not even worth of giving 1 star rating. I have requested for cancellation of my membership and refund of the money on the same day of my subscription. Two days got completed and no one from ther team had updated on it. Dnt subscribe for membership if u think that u can get appointment from any doctor as per your choice. they won't give access to all the doctors.. there is no customer care number also. U have to do chatting for addressing ur queries
Don't even deserve single star also. very unprofessional attitude from practo. I had scheduled sample collection at 7am but without any notification it was rescheduled to 9am. And all my other appointments for the day were disturbed. Hate such kind of unprofessional behavior
App doesn't allow to go back to the main page from chat window without rating the doctor. Shouldbe optional. Support is useless. If you email them they'll ask you to use the chat option in app. If you chat in app they'll ask you to email them. Are your support staff being paid just to do nothing and redirect complaints from one medium to another?? All mediums should work instead of this ridiculous passing the problem to some place else. Newer version doesn't support downloading prescription
I am trying to reach to the doctor from last three days. She continuously cancelled the appointment. I asked the customer care before 2 days and schedule again as he suggested. Still the doctor cancelled the appointment. This is really unacceptable. Now the chat service is not working. No agents available.
One of worst app, their live chat support is also worst. I am trying to order medicine, under the benefits of corporate plan. But they are not proceeding my request. I tried to contact them through chat support. But there is no response on behalf of agent.
Not appropriate app for consultation..not happy with the process and timings as the payment is done we don't have any other options just keep waiting till their convenience. If it's emergency..No proper way of conversation..
Worst app.. it randomly assign some doctor even without our notice.. it assigned homeopathy when I am looking for allopathic treatment.. it doesn't even give doctor's profile for us to choose whether we want to consult allopathic or any other medicine. Only while showing it shows all experienced doctor names as available but will assign to some random one..
Such a bad and inconvenient experience. They don't seem to update whether a doctor is available or not. I went to the hospital only to find out that the doctor won't be coming. Made me waste my time and money. They charge cancelation fee but what about this situation? Who should pay for the money that I wasted on traveling to and from the clinic?
when your finding it tough to fix an in person appointment, practo video consultation is great! my only feedback is that almost always one or more of the medicines prescribed by the doctors are not available for purchase on practice
Good app in case of emergency we can contact all experienced doctors virtually. But one suggestion: we were first appointed a pediatrician on a particular time, we were waiting for his reply as it was urgent but he cancelled our appointment without any reason. Later, we tried for another appointment. This issue can also be solved...Otherwise it's a great app