Category : Business
Never had a problem with the codes generated from this app. Enrollment process is kind of wonky, and the pin should bring up a keypad rather than the keyboard. Fingerprint reader support would be great, but that feature is probably 10 years away based on the rest of this app. Also does not play nice with lastpass.
This app does not have a build-in numeric keyboard for entering pin. This problem affects security (custom keaboard apps can potentially remember your pin) and usability - it's too easy to make a mistake during entering your pin. It should also have an 'OK' button for confirmation of the pin, which it doesn't.
Probably the worst app I have ever tried. It's absolutely appalling that an app which is needed for something as important as banking is as broken as this, what on earth is Citi thinking? I'd quite frankly expect better from a credit union never mind an international bank. I set the phone down for three seconds once it asked me to set up my PIN, it then timed out and my ability to enroll using the credentials I had was gone forever. And the two second limit makes it impossible anyway!
**after 3 months** still works perfectly and has made my connection easier :) So much easier We installed the app on the laptops, but when working outside the office we would open our session unconnected to go get the app.. Being able to open the key on my phone and using it on my laptop before opening my session is a huge timesaver!
The app claims it wants access to my phone's unique identity. Then it asks for permissions to manage phone calls. Later, when registering a token the app wants me to choose a PIN. I put the phone down to generate the PIN. When I pick it up again the input window is gone, and I can't get it back.
What an irony ! Generally three consecutive wrongs attempts lead to locking of application but in this one, after first mistake if you made second wrong entry even after months of successful entries, this is considered as 2 wrong attempts. Means this app is going to be locked sooner or later - you do not have choice to correct your mistakes. Very silly from developers.
Application design and interface is not convenient. Especially, when your opening and entering the PIN number, it doesn't have options to see what we are entering or entered. If they could have provided the dark mode that will be good..... Hey, developer, please consider and make availability of dark mode and PIN number visibility to avoid the wrong pin number or lock.
Not as good as RSA token. I wish this app told us how long the token was useful until it needed to be reset. So many times have I used the token to find out it was incorrect and needed to be refreshed even though the radio button to refresh was unavailable at the time. Very frustrating. I wish my work chose RSA token app as I've never had issues with that app in the past.
Will not enroll on a laptop - auto-enrollment fails every single time. Can get it to install on a mobile and auto-enroll properly. However, as many other reviewers have noted, the one time pass code is valid for a whole 2 seconds. (On Android 9) The one time enrollment link only works once. If you make a mistake your IT dept has to start again. The 2 second passcode has been a problem for at least a year. This is supposed to be a security app and is vital for people to log into their workplaces. I seriously hope my employer doesn't pay for this service as it's absolutely shocking!
Though they may say challenge response is valid only for 2 secs it is valid for more time. However this app n the portal is very confusing. The terms they use r not uniform sometimes they call user id as login id, Challenge response as passcode. The emails they send do not mention which method of authentication is to be followed. Sending 3 emails and multiple steps that too with the pressure of passcode expiry in 2 secs is just complex. And once u make a mistake ur temporary login details expire
Just 2 seconds to type the passcode into an application?? ARE YOU SERIOUS!? Even an automated bot takes more time. The passcode should be valid for atleast 5-10 secs. It expires as soon as you hit the generate button. This fails the main application this app was designed for. Entering the passcode before login
I like all the one-and two-word 5-star reviews. Time really is money when you write reviews for a living. Requiring an extra password (even if it's always exactly 4 characters) and exchanging a symmetric secret does provide additional security over a standard authenticator app but the user experience is just awful. You can get this app set up (after a few tries) and you can use it, but it's unpleasant for reasons clearly and accurately described in the many one-star reviews.
Worst banking app ever. The app is infested with bugs. Tried 8 times to auto enroll as instructed, but it brings you back to the 1st page/step just before you can set the pin, from there you have to manually to re keyin the Web link and other login in details again and after everything is done it brings you back the step 1 just when you are about to set your pin and complete the process.
Not everyone uses their phone in Portrait. Enable rotation, please. Also, if you're going to ask me for a numeric PIN each time, you could also call the full keyboard numeric keypad...
App hasn't been updated in ages, it's built for API level 14 (Android 4.0!). On Android 9.0 (API level 28), I even get a warning messaging saying that this app was designed for an older version of Android and may not work properly. Safenet, please update the app to meet Google's guidelines.
Worst very Very Worst. Unsatisfied. Only 2 sec it will appear in 2 sec who can enter passcode atlst u have to make it 30 sec. In every 2 sec it will regenerate and when u put it it will show failed. So I have to fix did bug. U have to make it 30 sec or 60 sec so that the passcode will not expire.
MobilePass was okay. I work for a major insurance company, we've used mobilepass for years, we recently upgraded to Microsoft authenticator and I love it. There is no need to type in a code.
Mediocre usability. Always need two touches to get the code - although there is only one account. It feels like the app hasn't been updated for years.
what is wrong with you? why did you introduce "phone identity access" for the latest version? you do not need it - why do you want to steal/use our data? I want a rollback to the previous version so I can use my business tokens!
One main issue I have is that it regards an empty token pin field as a log on attempt. Surely there can be validation on the field or is it a security issue to say to the user "please enter a token pin"?? The number of time I've clicked [CONTINUE] when the token pin field is empty... or I guess I'm the only clumzy user!
This app has been proven to keep sensible information clear-text in memory. Plus, it hasn't been updated since 2017. There are open standards which are reliable, this is not.
* Unable to delete unused token. * Start activation via auto enrollment. When asked for activation code, switch to Messages App (SMS) to read the second 4 chars, switch back to Mobile Pass and what you get: enrollment cancelled and you can start once again :-(
For thos who face 2 second issue follow below steps 1. install app first 2. click on the activation link from ur mobile and make sure it open in this app 3. it will generate token activation string in app 4. set the token pin. only if you follow this steps it will give you 10 second. for other case on Android 9 it will give 2 second which is impossible to login . 2 rating as app is not updated from long time .
Once I enter my PIN, it gives only 2 seconds to type the 6 digit code and enter into the site. No way I can do it that fast. Unusable at this point
Very worst! Creater have to extend the time for which OTP is generated.It is valid for only 2 secs.We are not a magician to copy and paste in 2 secs.Thinks about it.And give us update version with change.
The major complaint I have - this must and has has to dealt with EXTREMELY URGENTLY. I used to have 30 seconds to enter the autogenerated number, now I only have 2. Has this been updated
Only 3 seconds to enter the passcode? Are you serious? Is this practically even possible for us to enter in 3 seconds? Give it a thought.
Incredibly confusing and time-consuming enrollment process. This app seems like it was designed by a high school kid as a computer science project.
The worst design I've ever seen in an app. The enrollment process is a pain in the neck. If you swap apps to, for example check the steps or the password sent in two separate ways the app basically goes back to the very beginning. No option to see the characters you've entered so if you make a mistake, start all over again. It is by far the most horrible enrollment experience I've ever seen. 1Password app was the worst app I've come across but SafeNet is now the worst.