Talkspace Counseling & Therapy

The good part was that I was matched with a great counselor who I wanted to continue with. Unfortunately the app made it impossible. I wanted to reduce # of monthy visits, but there were no other plans available. So I decided to cancel for the summer and rejoin later. I had 4 appointments already booked and paid for. I thought I would be able to finish out appointments, but when I did not renew, it canceled all of them. Paid $450 for nothing. Made a complaint but did not receive any response.

Customer service is completely unresponsive after my therapist failed to show up to a session, and then ceased all communication. It's been over a week since I heard from my therapist, and four days with no response to my customer support ticket. I've followed up on the support ticket every day with a request for response, and have received nothing. I have several unused sessions which expire after a month, and cannot get through to anyone on the app.

I received counseling from a wonderful therapist. However, when my situation changed I put my membership on pause. Prior to it renewing, I attempted to cancel but there was no way to do so through the app. I then emailed support, their automated did not provide a solution. I emailed back 2-3 times with no reply. I then saw I could request a refund through the automated system. I attempted to do so but got an error message halfway through the processing. I tried again but could not do so.

Can be a great platform if you know what you need, find a therapist that is a good fit, and the pricing is right. But none of that is guaranteed. if I was not getting a stipend/credit for Talkspace, their offerings would be more expensive than finding an independent provider who will take insurance. the asynchronous messaging might not be the best format for people having trouble expressing their thoughts

If i was able to give it a zero i would. The app interface is trash. You cant acces anything or change/cancel sessions. Customer support is COMPLETE TRASH. I have requested help over 5 times over the past 2 months, NOTHING has ever been solved. I feel bad for my actual provider on this app who is amazing, but talkspace is the worst app ever, with the worse customer service. Try another service PLEASE. Update: I contacted the email provided after posting this review, never heard back. ZERO STARS

Worthless and damaging. Couldn't get matched with any appropriate therapist. The matching agents are utterly useless. And the customer "support" is anything but. No one has tried to help me. I've paid $300+ for a service that I have been totally unable to use and while a "refund" option exists - it is NOT for the full amount, not even close. This is an evil company, praying on people who just want some help.

There were so many issues with the audio and video feed that I gave up. The issue with my 1st session was attributed to weather disruption. The 2nd time I tried the app cut in and out the same way it did during the 1st session. I thought if it was an issue with using Android, so for the 3rd session I used my wife's iPhone. I realized ten minutes into the session that the same problems were happening, so I quickly switched to a PC. Again, the issues persisted. I hope I'm not charged for this.

The therapist was pretty good. The app itself is incredibly buggy. Bad audio and video. Lots of bugs. Worst of all there is no phone number to call for help. You are dependent on email to get help and they do not have any urgency to get back to you. Be warned that if you do a one month plan they will set it up to renew automatically. So tired of poor customer service. Should be criminal to run a business so poorly.

I was assigned a therapist who never responded, and sent in a ticket about it that was never responded to. ETA: I keep getting automated messages from my therapist, no responses. I looked them up and they had previous disciplinary action for engaging in virtual therapy without training and sketchy billing. So, that doesn't seem great. ETA2: I emailed them, too, and haven't heard back. They're great at automated messages, but not so great at anything else. I could have just googled this.

Everything is good. For something that could be changed- when I open my gallery and click an image, it instantly sends. it would be nice if there was further confirmation that I'm sending the correct image though before if sends.

It just adds to the list of problems with constant issues with connection. I paid for 4 live sessions and never seen my therapist live. Rescheduling is a hussle, cause every therapist is already very busy. Very dissapointed and won't recommend.

Very disappointed on first session. My first provider confirmed my appointment and never showed up. It wasn't until 10 minutes into our session that she told us she couldn't make the appointment only after I reached out to her. I changed providers and was matched with someone that has no availability and doesn't work on Sat. Then I tried to change providers again and now have been put on a waiting list.I requested a refund and got $100 less then what I paid. This is a scam. Do not waist your $.

Tried 3 therapists since covid started. 1st one couldn't get a video appointment for 6 months, first it wasn't available and then she kept not showing up and once I got one it opened to her smacking gum so loud it was all I could pay attention to. 2nd one hardly replied at all and then quit. 3rd one didn't reply after matching for like 2 months. Absolutely terrible especially because I was so low and needed help so bad at many points through these times.

This was my first attempt at getting therapy. I battle depression and anxiety. This was a big step for me to take. It turns out they aren't equipped to deal with the mood disorders they claim to treat. The providers are trash and treat you as an annoyance if you have to reschedule. Not a good feeling for some who already has anxiety. One pro was that my insurance was accepted so I didn't have to pay for whatever they're pretending to do. Steer clear!

The app is difficult and confusing to work work with. This was the first time doing therapy and I was really anxious. My provider never even showed up to our session. Then after I put in a support ticket she responded saying she thought it was scheduled for a different time. Extremely unprofessional. I sat in the meeting waiting the entire time thinking she thought I wasn't worth the trouble and that I was a lost cause. Not good for someone who is battling with depression.

Horrible app, stay away. They make it immpossible to sign up using your insurance the first time, and only let you do it once you are already scheduled with a therapist. They make you sign up for a service a second time so you can use your insurance and charge you again! Customer support is non existent! They legit just took 400 dollars from me! Filing complaint with the better business bureau.

Slight technical issues are getting in the way of what should be an easy experience. 1 full week of 0 response from tech support. No phone number to call to reach anybody. I just need to update a plan, but am being blocked at every stage of the process with radio silence from support. Not sure what the problem is but if they need to hire a call center & increase their support team staff if they can't even reply to messages.

I signed up and paid for Talk Space, a therapist was assigned, I made an appointment, and the therapist confirmed. I then never heard from her again. I contacted support about this a week ago, and still no response. There is nothing else for me to do other than wait. It truly amazes me how poor the customer service is for the type of service this is. To the eventual person who will respond to this suggesting I email support, I already have multiple times, and have had no respons.

Don't expect any help from Customer Support, the last 3 times I've tried to get sessions through my insurance it's taken them 2 weeks to get back to me. It's been close to a month this time and I still haven't gotten my sessions renewed. They're not well staffed and they're not hiring/paying enough to keep staff apparently.

This app is a mess. I signed up to see if it was what would work for me. They set me up and charged me for a provider before I approved it. I didn't want to choose anyone yet and they gave me no option at all. I'm still trying to get assistance which is incredibly difficult.

The app is okay, but Talkspace is terrible in many ways, I really wish I read the reviews before signing up. I paid over $200 for the messaging only plan, just to have to switch providers twice; one of them even told me flat out that she couldn't help me because of the plan I chose. Really?? That makes ZERO sense to me. And I've been trying to contact customer service for my money back, but have yet to hear from them. Do NOT choose Talkspace; it's over priced with little to no results.

Avoid this service. It's a scam. A cash money grab. The psychiatrist they assigned to me isn't responding to my messages. I can't even book my first video session with the psychiatrist for an initial evaluation. No response from customer support either. No phone number to call. It's an outright scam. This app needs to be pulled from the playstore.

They don't actually take insurance! it was very misleading. If you say you have insurance they give you a $20 discount, but they don't actually take it. I can't afford this, unfortunately. I wish Talk space would be upfront, instead of being misleading.

Signed up and the provider they matched me with has a constantly full calander and barely ever responds to messages so I've yet to be able to schedule a single session yet. But my sessions expire in to weeks... and then I got a message that my provider will be talking one of those 2 weeks off. Huge waste of my time. Added more stress to my life instead of helping. Currently seeking a refund

Not real therapy. Plain and simple. I've had three "sessions" so far. My first therapist was late and didn't seem to care they were late. When I finally got someone who seemed interested in helping, the process stalled. Each time they respond, the app registers it as a session. So I start telling them the issue, and their response (mostly more questions) is counted as a whole session. Like, seriously? I get more notifications from Credit Karma than I do this app.

They matched me with a provider whos bio specifically says they won't work with the issues I was trying to address. When you go to change providers they can't find one and suggest you try tomorrow. Let me tell you tomorrow never comes. Upon reading the reviews about nonexistent customer service and seeing all the canned responses to reviews I opted to cut my losses and cancel.

Absolutely love this app. Been seeing my therapist weekly for a year now. I'm so thankful for this option. I'd been looking for therapy in my area for years with no luck. it's a small town with limited options so there was never any opening. Thanks to talkspace, I've finally had the access I've been needing and getting the assistance I need. Finally. And it's covered by my insurance at 100%! It's a win win.

The lowest plan, messaging only, isn't really chat therapy. They still want you to pay and schedule live sessions. Of course they will say that it's fine if you don't do live sessions, but they won't chat with you live either. This isn't helpful for those who are autistic, have social anxiety, or prefer nonverbal means of communication.