Category : Finance
It's buggy (I hit the "transfer money" button and it doesn't let me send), and it is super slow at times. There are a lot of options in the app, but at times it feels like overkill. If my company didn't use VTB, there's no way I'd have the app because it's unnecessarily frustrating. Online banking should be quick and painless, which this is not.
The app has become useless recently: nothing works except showing the welcome screen.
Mostly it's ok, and works well! But, sometimes the banking application doesn't work properly and it can also be impossible to get into the bank account. Usually it happens at the moment when it's important to get into the banking to transfer money etc. Please make the app working more stable and reliable - 24/7/365 and I will love! Thanks much!
I have to say that used actually be a good app, but unfortunately after the latest update, it practically doesn't work, I've uninstalled it and reinstalled it and still, it's extremely slow, what a set back from the previous version which though wasn't the best, but at least it got the job done, unlike this joke of an update, that has just ruined most of my workflow in regards to my cards and transactions, very disappointing.
Has got a lot of bugs, "features"(bells and whistles) and disgusting tech support that accepts nothing but screenshots.
App does not work without permission to calls log. I do not want to share my calls to bank. Change this feature please.
Understandable and easy to use app.
I absolutely adore these constant maintenance works that you don't have in other banks' apps. Not to mention that this type of stuff led to problems more than several times. Also, lagging and glithiness is really infuriating thats absolutely frustrating to use. Oh, you wanted to use in-built feature and scan your card/code? Forget about it
The best it was very helpful and convinient Thank you for your help
This new design made it harder to read, navigate, much slower, less informative and intuitive. Some kind of a Toy design, not for the bank. Please make option to use conservative design.
Unstable and unreliable. The app often crashes out when you use your fingerprint although sometimes it works. Very poor service and technical assistance also.
I'm an English speaker and use this app. I would appreciate an English version in the future. The functions are really nice and concise. Sometimes it loads very slowly but refresh and its all good!
Excellent banking app! Also VTB is a best bank when it comes to fintech/risks ratio.
So slow many error happening during transaction
Very fast and convenient!
Hangs on start-up on trying to set in-app pin. Either it is completely broken or shutdown at the moment along with the site. Having night long "maintenance" for 24/7 app like banking is not "maintenance", it's "broken for INSANE amount of time".
It's worst, can't login because no SMS after trying to login via card number or just by login
Good app. Interface could be a little more convenient though
Too much megabytes does not look solid but rather like it is programmed by codemonkeys
Terrible app and bank as well. Rude customer service. There is no client orientation what so ever
Buggy application If logins fails says "something went wrong" Operations statistics for account card and connecting bank account may be different but should be the same Don't ever try to use VTB bank, every time I try to work with application it's error, or maintains work or something else Terrible service
I did not experienced of any problems that others have mentioned. So far all is good & stable. All bank apps are different and each one has it's good, it's bad and the ugly.
Not convinient as Sber, for instanse. After updating it does not start completely. Developers need to do anything with this unstable application. If you need to make a payment then you must to fill abunch of data when in other apps they are pulled out automatically.
It used to be much better. Now interface is quite confusing. Takes a long to time to find the needed function
I think ,best service ever did ,my best option is to choose VTB bank in russia ,all other banks are not good including cber , tinkoff is good but not as VTB ,I prefer vtb , when I lost my atm card they helped me suddenly to get a new card by blocking the old one.VTB is best
Fast and easy to operate with.
Two weaks ago I couldn't trasfer my money. Now I can't enter to app👿
New design is very inconvenient and not informative. I dont like it. Please, add the option to change it to old design.
Often I can't even connect to my account or if I connected, not able to made operations with money. But it was a big update not long ago, so I am waiting for an improvement. Tbh I was disappointed by this app. Such a big company shouldn't allow apps with such an errors in prod.