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311Somerville

Residents and visitors who spot a pothole, an unshoveled sidewalk, or other quality of life issues in Somerville, MA can now report them to the City immediately using the 311Somerville App from QScend Technologies.

Category : Tools

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Reviews (14)

Mic. L. Jul 16, 2021     

Slow and broken. Can't add photos, the app crashes. Seems like this app is no longer supported. I'll start using the website. SeeClickFix is vastly superior.

Kar. W. Jun 25, 2019     

Every time I try and add a photo to an issue from my library, the app crashes. Unusable so uninstalled and will go back to just using the website.

Sha. P. Jan 19, 2020     

Totally obsolete and useless! Should be updated or deleted from Google Play...

Rob. G. Oct 7, 2018     

Now the location gets an address automatically, but my first submission with this version got the address wrong by over a block.

Sam. F. Sep 8, 2017     

Submitted a pothole request and it was fixed a few days later. App is easy to use. Geo isn't perfect (my location was half a block off) but you can search for the address with the magnifying glass.

And. F. May 31, 2018     

Submitted request almost a year ago, no response.

Pea. Aug 2, 2016     

This app is inferior in all ways to SeeClickFix. The layout is disgusting and unintuitive. Creating issues is harder than before, and now I have to actually remember to use this app for Somerville instead of SeeClickFix that is used by all other surrounding cities and towns. The transparency of issues has become worse. Before I could see issues reported by others and get email notifications on issues that I have created/watching. There was even a website. There are more complaints, but I ran out of space.

Ale. E. Jun 12, 2016     

If the GPS doesn't get the address exactly right, there's no way to just move the pin or change it did it. You have to type the entire address manually. This is a big step back compared to the Commonwealth Connect app.

Wha. F. May 25, 2017     

Impossible to view city wide alerts, such as road construction conditions or temporary parking bans.

Bar. D. Aug 30, 2016     

I have registered an account, but when I try to submit a request, I receive the message, "Unfortunately, 311 Somerville has stopped," every time. I have not yet been able to submit a request before the app crashes. The phone is a Samsung Galaxy S5.

Luk. O. Aug 30, 2017     

It worked reasonably well but stopped working recently. (Update) fixed as described below.

Ash. Aug 18, 2016     

I like how easy it is easy to connect with my city though this app. Works great and I like the design. Would definitely recommend!

AB. Aug 17, 2016     

Works great, Would definitely recommend! 👍

A. G. u. Aug 11, 2016     

Very happy with the new app for 311 service