Addison Lee – Car Service
Booking a minicab with the Addison Lee app is quicker than hailing a taxi and our average fares are cheaper than you might think
- up to 30% less than a London or Manchester taxi on account. Download the app now and get a car for business or personal use in minutes.
Catching a red eye? Heathrow, Gatwick, Stansted, Luton and Manchester airports – we’ve got it covered. Prebook your airport transfer up-to 3 months in advance and let your driver help with the bags.
The app gives you a fixed price for your journey upfront and tells you exactly how long your car will take to arrive, which on average is less than 10 minutes in Central London and Manchester. You can also see your driver’s details and track their arrival in-app.
Choose from our classic Ford Galaxy, executive Mercedes or eco Prius vehicles and pay with cash, card, PayPal or using your Priority Account.
Receive rewards with ClubLee, our exclusive loyalty scheme. Earn points with each journey you take to unlock special offers and discounts, exclusive to ClubLee members.
================================================================Why choose Addison Lee?
Booking is a breeze
• Book a cab in just 2 taps from your current location with Take Me Home
• Re-book your journeys quickly and easy from your booking history
• New single sign-in allows personal and Priority Account bookings to be made all in one place with ClubLee points to be earnt, no matter how you pay
• View and edit bookings across the app, web and phone
Fixed Price – no more ticking taxi meters
• We calculate your fare in advance by getting fixed-price quotes before you book with no surge charges at peak times!
On-demand and in-advance
- we’re here whenever you need us
• Choose Pick Me Up Now for on-demand cars across Central London and Manchester
• Choose Pick Me Up Later for those journeys when you want that extra bit of assurance
• Track your driver’s arrival
• On board tracking provides an estimated journey time to your destination
• Average response times of under 10 minutes in Central London and Manchester
Service
- door to door in safety and comfort
• A rating feature for your driver and overall experience with Addison Lee
• Provides access to Europe’s largest fleet containing six-seat Ford Galaxies, executive Mercedes and eco Prius vehicles
• Cars available across Manchester, London and the M25 – even south of the river!
ClubLee
- rewarding our loyal customers with exclusive rewards
• Keep choosing Addison Lee to access exclusive ClubLee offers and rewards
• Become part of the scheme to receive booking priority and discounts
• Rewards across 3 tiers
- ClubLee Silver, Gold and Black
Airport bookings
- we’ll manage all the stress for you
• Flight delay monitoring for London and Manchester airport pickups
• Covers all the major airports: Heathrow, Gatwick, Stansted, London City, Luton and Manchester airport.
• Easy transfers, shuttle service between airports
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Please send your comments and feedback to: [email protected] technical assistance email: [email protected]
Category : Maps & Navigation
Reviews (26)
Used to be brilliant. And then... Used to book AL cars through App, Web or by phone call. Now neither App nor Web accept bookings: "Sorry we're Fully Booked in your area for this time, pls try on ASAP basis..." This began months before Covid and still hasnt stopped. Tho Web is marginally better. No matter the input: different area, and/or advance booking time, same thing. Even calling: on hold for 10mins! A shame as 98% of AL Drivers I've used give 100% ...Oh how the mighty are fallen?
Really professional standard service. Most drivers are mannerable, kind, patient and helpful. Rarely, there's a rude individual. I enjoy Addison Lee service so far and cannot complain. Efficient and reliable service. Keep up the good work!
Used to be my go to taxi app. Last time I booked a taxi in advance to go to St Pancras, the taxi never showed. I got a text 5 min before pick up time telling me that they couldn't find a driver. 5 min before hand?!?!?! Luckily Uber came right away. Now it won't let me book any taxi in advance. Don't recommend anymore
Car was about the arrive late by 40 minutes and received notification at the arrival time, having booked 3 hours ahead of time it is disappointing not to have received a notification sooner. 2 stars because customer service phone call was efficient.
Addison drivers are very experienced, courteous and always timely. Neat cara and neat driver everytime. They're very good.
This is not a review of the app but the company. I'd booked a cab two weeks in advance to help me take my puppy home following surgery. One minute before the scheduled pick up time I got a call saying the cab would be 45 minutes late. I was then charged additional money for a late fee! At no time was I offered an apology or explanation or refund, an all round awful service and stressful situation.
Used to be my most trusted cab company. I booked last night for this morning and booking was accepted then I got a text telling me a car couldn't be assigned and I had to wait. Late to my meeting as a result. Concerned by reviews which look like the company went downhill and I have to wait 5 days for my money back. Money I paid for a service not received that they can take immediately but apparently not refund immediately.
Less user friendly than Uber. With Uber it is obvious from the outset once trip is booked, whereas on this app, once you book, it goes back to the screen where you don't see that you are already waiting for the cab, and you can misunderstand and book again. First time I used this, I booked the same journey 3 times! Had to cancel the 2nd and 3rd when the drivers arrived and called me. Needs an obvious indicator on the map screen that a journey is already booked.
Finding it really easy and convenient to book, especially with the clear options for the car types. Really like how easy it is to cancel or reschedule as well as how is it is to book in advance! Also I've just genuinely had the lost wonderful experience with the drivers so far! They have all been so patient helpful and polite! Very different experience to Uber and my local cab companies! As a disabled person, a bit of patience goes an insanely long way so I am really enjoying this service!
Not bad, although it could do with a few advancements (like the fact that an address can be typed in but does not appear to be picked up on the results list that appears when you are typing/have typed, if at all - that is, until you press enter, which can be misleading and frustrating initially, before that is discovered).
App is generally OK, but payment system is million years behind market. It is complicated, slow and it doesn't work. Not mention that you need to register separately for payment system. It's really stressful when I needed taxi and my card was constantly being declined and it was not card wrong. Horrible experience. Won't risk it anymore if I need taxi now
Seems like not sending through the requests. I booked two seprate time a car few days before but only got a notification 5 minutes before the pick up that. "They looking for a car right now"
Used to be excellent service but now every time I've tried to book a cab in the last month they have nothing availbale. Just tried to pre book for Christmas Eve and boxing day...and nothing. What's going on?
Used to be good, but the reliability of the service has been horrendous recently. I had a journey that was delayed by at least 1.5 hours due to their incompetence, I'll be cancelling my account and definitely wouldn't recommend them if you want a reliable taxi service. Update: I've contacted their customer service with my complaint, it's been 5 days and no signs of a reply. Will stop wasting my time with this company from now on.
Brilliant service. Greatest thing Is that I can book for someone else and put their name in as the passenger which you can't do with most other apps. The app UI is very easy and intuitive to use As far as the drivers, they are very professional, good vehicles and I have no complaints Great app overall
Worst experience I ever had using Cab app, the driver stopped really far away from me, I even took a print screen, I asked him to come to the right position and he refused, then I was charged 18 pounds for the cancellation, of course I spoken on the support and they said the driver was there and they won't refund me. Nightmare! I waited for 30 min until the cancellation, I got a cab from another app and it arrived in 2 minutes.... I'm feeling robbed! Terrible service and and even worst costumer service.
So many better companies to get a ride with. Expensive and not easy to use if problems come up.
Tells you no cars available for the journey I wanted to book in any of the categories. Created a new account from a desktop browser and suddenly there were plenty of options available . Whatever automated profiling you do, it's sad and pretty dumb in fact. At least have the courtesy of displaying something like "security checks failed" rather than just saying no cars available.
Very intuitive to use. Thanks
Pointless app. Always says fully booked even if you book in advance. Tried booking one month in advance and still said fully booked
The app is terrible, it doesn't accurately find where you are or where you are going to - which can ultimately end in additional charges. It also doesn't look at traffic times for the drivers, so can take longer if the drivers use this as a satnav.
The app mostly works ok for me except for the journey reminders. I booked two cabs today, one for 10:15pm and the other for 3:15am. Both reminders told me that my cab was due to arrive over an hour later than I booked it. The journeys were both fine and on time, but the reminders need fixing.
Dreadful, badly supported unreliable app that givesy you access (when it / if it works) to overpriced services, the couries always dishonesty try and get extra payments for waiting etc. Often they indicate they've arrived when no where near, charge you to rearrange the van when they've got to much onboard etc. Latest app problem is password not resetting after it decided to log me out. There idea of IT support is an email and wait a day or so for a response
I Have been a customer for over a year now. Service has started to improve again since mid january 2022.... The lack of professionals( most drivers) was damning the company. I will edit next month.
I pre-booked a cab to pick me up in the early hours of the morning and they didn't show up. I was waiting on the street for 30 mins with my luggage. 5mins before my booking time, I was sent a text saying they were struggling to find a driver as it was so busy but one would be signed within 15mins (bearing in mind I booked a few days ahead). Another 15 mins later I got another test saying the same thing. I ended up getting an Uber (luckily there was one around). Uninstalling this app.
At the beginning the app worked well but now, for the past 6-8 months the app keeps crashing (i tried force to stop option, reinstalling the app). The feedback and support section is not available, so not easy to report in real time, as every time I get message "sth went wrong or no internet connection" even if all ok with the internet. The booking option majority of times shows "no available cars in your area / fully booked" but it was ok to book directly via the website. Very frustrating.