ADT Control ®
Take Control of Your Smart ADT Security Virtually Anywhere
We live in an age when we expect great technology – think of the Internet of Things – to make our lives easier and better. The ADT Control app builds on that notion to create a smarter security and automation system. Let’s call it The Security of Things.
ADT Control offers a seamless transition from at-home or at-work, to mobile smart security and automation. It extends the functionality of your ADT Command smart home or business security system, and puts it in the palm of your hand – virtually anywhere you go around the world. It goes beyond protecting what matters most to you, and delivers really smart security for your home or business.
How the ADT Control app puts you in command of your smart security and automation:
• Arm or disarm your home or business security from virtually anywhere.
• Control your lights so your home or business always looks occupied.
• Lock or unlock your doors remotely to let in contractors, visitors or the dog walker.
• Receive alerts when your system status changes or a door is unlocked, such as when your kids arrive home or your manager gets to work. Then view live video to check in on them.
• Adjust your smart thermostat to make everyone comfortable and even potentially lower your energy expenses.
Create Scenes and Schedules to bring it all together!
Using the ADT Control app, you can create scenes and schedules that give you the ultimate one-touch control of your smart home or business security and automation:
• Set up automations for leaving or arriving to your home or business.
• Create a vacation Scene that turns on different lights at different times, turns the TV or radio on and off, and generally makes it look like you’re home when you’re away.
• Adjust your system for different times of day so your security, lighting, temperature and other smart features are at the perfect settings, at the right time.
Category : Lifestyle
Reviews (30)
It takes 3 minutes to get a notification after a camera has detected motion. If you are out of town the app disconnects from cameras and doesn't load when it should, for example when I was expecting a important delivery. While home the app works well if you don't mind a 3 minute delay in being notified. While traveling this app sometimes doesn't load, defeats the purpose of the whole thing, it's expensive and I pay for monthly fee , shame on the designer of this app. Ring works better, I have it
My major problems are the following: 1. There is a very long delay between the events and then reporting in the app and sending a notification to my phone. 2. Events rarely, especially from the doorbell, generate a saved clip or screenshot. 3. Connection to my ADP devices fail 40% of the time both remotely and when on the same WiFi network. Ring had been superior so far!
The app is extremely limited and takes a while to load anything, even on wifi. The options available on the app aren't very useful, you can't access your passwords or change any actual settings, and there's no way to disable or reset equipment. Even reaching a tech is impossible, as customer service does nothing except reroute you to an authorized local dealer who's only keeping banker's hours. This app is making me think about other security services that are more useful for the user.
I'update April 2,2022: unfortunately I continue to be very dissatisfied with ADT. For more than two years I have tried everything to get their terrible surveillance camera to stay connected. Including; replaced The camera not just once but three times now, replaced the Wi-Fi range extender, and most recently replaced my AT&T gateway (because according to the ADT technician the gateway Wi-Fi signal strength was fluctuating.) It comes as no surprise the problem remains unresolved! I surrender.
Event recordings are very random and seem useless on servailence camera. I keep trying to reset my save preference to show more and it keeps defaulting to the last 20 events and then shows nothing new. So far most useful thing is arming and disarming from phone. The rest seems way overrated in comparison to the price.
I've had the service since 2019 and I've had problems connecting to the app for my ring on wifi while at home. I can't connect to see whose at the door when I'm away. I purchased a new phone an sense then I can not log in. I've tried to get my user name n password but the app will not send the link to my email to get my username nor my password. I deleted the app an it is doing the same thing. I am not pleased with their service. What good is it to have an alarm if you can't set it. 🤔
Solid app works well, love the geo fence feature for reminders, easy and intuitive setting for the alarm, features of the system & updates. I only give it @ 4 due to the lag in video feed. We are using gig speed internet & should be able to interact with our cameras faster. This is particularly important for the doobell.
Camera system is unreliable. It doesn't capture important information. Between clips are too long,slow to open,freezes and disconnects on it's own. Even with an extender it does the same thing. We have had problems ever since we have had the system.
Don't get hassled into a contract. Suppose to be 24 months,and it's actually 36 months! They charge to cancel of course. Cameras don't work half the time and adt charges someone to come out and "fix" them. You can buy the same if not better camera systems online!! Don't get caught up in this security system, it's not all that great. My cameras are very clear either. Also my door locking system doesn't lock!! Suppose to be able to do it all off your phone too and my Don't work at all!!!!!
I miss the old version when the video clips comes up you can see the recording immediately not the new version where is a two minute delay. The new version which was changed without notification or given an option to accept it, does give me a safe feeling. When it come to security alot can happen in two minutes.
Can not make changes through the app even though ADT says we are able to do so. You are not able to review videos until you delete videos so it is very time consuming and not efficient at all! Between the app and the service, I would not recommend this or them!
The app is constantly telling me I have a camera not responding. I view the camera and it is working. However there have been lots of times when cameras are not responding. I'm always having to unplug and plug the camera back in. I'm NOT happy about video clips vs. Actual recorded videos going against my monthly limit.
Trash, absolute trash. I have blink cameras and I am allowed to turn them on and off with a toggle as I please. The best ADT can come up with is a "recording schedule" and I don't even want to get started on deleting the hundreds of door bell videos a day... I CAN NOT WAIT UNTIL MY CONTRACT EXPIRES!
Trash. Latest update has broken the app. It frequently won't show the status of my garage doors. It will say I have been logged out due to inactivity. Can never speak to someone when they ring the door bell because it will say the door bell camera is busy. I have used Blink cameras to supplement the ADT ones because they are lacking. So glad I'm in the final year of my contract. I will not be renewing.
I work far from home, thus why we got the security system. The cameras don't record on a constant. I have to keep resetting the parameters and time for recording. I will get alerts but there is no video of the alert. If you want a tech to come out and check the system expect to have to pay extra. That is not included in the monthly fee. The system work really good before it was bought by another company.
My major problems are the following: 1. I added the widgets so I can Arm/Disarm just using a button. Well over half the time I can bash the widgets and nothing, but then I have to open the Control app and then I see it is Arm/Disarming. What good are the widgets if you have to open the app???!!! 2. I could get notifications of things going on Hours after they occurred! I work in the IT field and this is unexceptable for a company that makes Millions!! The very reason we look for security systems we can update and monitor while away from home is SO WE CAN MONITOR THEM AWAY FROM HOME!
So many problems from cameras not picking up events in the front and sides, internet connections and the list goes on plus the price and still can't get service. And we've had service people come out on 4 didn't occasions with the same failing results! Looking for a better company now!!
This app provides the basic functionality. ADT pulse allows you to see the layout of your house and which sensor was tripped. This app does not do that. The saved video is also limited compared to ADT Pulse.
Much more trouble than it's worth. Paying thru the nose for a system that has constant faults, cameras that never seem to be online, and obsolete features I don't need. Found myself stuck in an expensive contract I didn't want after buying a house and unknowingly assumed last owner's paranoia. HATE this service. Front door remains either offline, or forcibly bypassed, or for all I know, stuck in the punish corner. Useless system, useless app
it would be great if the app announces when an access point has been opened in real time. whether if the alarm is on or off. it should also have a announcement silent feature for those occasions where a silent feature is needed.
Awesome app. Very user friendly. Never had any bug or lag issues. Lots of options for customizing settings. Customer support is great and the man who installed my security system was professional as well. Nothing but great things to say about this app.
I see about 10 video clips saved. I looked at one clip and then the other clips disappear without looking at them. Why does that happen? Also live video constantly is in buffer mode before it stops and then you see it actually live.
Slow. I have to physically go to the panel because the app won't disarm on time before the alarms go off. My wifi is good so that's not the issue. I'd say the app is successful 3 out of 5 tries.
sometimes the temperature doesn't save/ work and just freezes the app all together. it rarely happens, but it's still annoying. other than that, it's really great!
The app and company suck. I have had issues with my system since I got it installed. I can not get anyone from tech support on the phone and no one answers emails. I want my money back for this and I'll go back to my previous alarm company it was less money but same treatment. Awful!!
This app is trash. Half your time trying to pull up a camera is spent watching the circle go round and round. Doesn't matter hooked up to WIFI not hooked up to WIFI it's junk. If there was a security company that was better that's where I would be. System isn't monitored because alarm goes off I get no call. It's not worth the money I pay!!!!
Not very user friendly TO ME. I cannot hear the alarm which seems to be on silence. That's NOT helpful when I have a situation. And when I call the helpline, I spend too much time on hold. When the (silent ) alarm goes off as I have seen I no one responds. Now that may be a good thing if the police has to come out here for nothing but it could be an actual emergency and no one show up to help. I don't like the doorbell placement nor the camera placement inside the house
Arm Stay in app doesn't include Night Stay feature programmed into panel. There appears to be no functionality between ADT & Google Nest doorbell/camera although ADT & Google both show accounts are linked together. Why are accounts linked when they appear not to interact? To be fair doorbell/camera works fine from Google Home app & ADT system works fine from control app with exception of no access to Night Stay mode from app.
Super simple and easy to use. So convienent and helpful when on the go with the family. We can just check to make sure the doors are closed and house alarm is set! Very nice!
The app works reasonably well with one exception. I live remotely from the location where the system is installed for half year. Several times I have been advised by ADT to reset the system but, of course, it's not possible from a remote location. I then get annoying robo calls telling me again to reset. Yesterday one of my cameras failed and the troubleshooting advised me to reset the camera. Please reduce useless calls and make it possible to reset the system remotely.