• AirWatch HTC Service 1
  • AirWatch HTC Service 2

AirWatch HTC Service

AirWatch introduces an enterprise-grade service application for HTC Pro devices. This application is a “plug-in” application that should only be installed and used in combination with enrollment of the AirWatch MDM Agent. It allows for additional MDM capabilities described below that only pertain to HTC Pro devices.
Depending on the AirWatch MDM console version you are using, please follow these steps to deploy to your HTC device:If using a 6.1 console or older:1. You must first download, install, open and activate the HTC Service 2. Then, download install the AirWatch MDM Agent available in the Google Play3. You may now enroll like normal and the HTC Pro features will be activated

If using a 6.1 SP1 console or greater:1. You must download, install the AirWatch MDM Agent available in the Google Play2. You may now enroll like normal and the HTC Service will be pushed to your device during enrollment

HTC Pro DevicesHTC Pro devices are enterprise ready with enhanced security and management capabilities. They include any HTC device running HTC’s Sense 4.0 operating system. MDM Features include:1. Native Mail Client Configuration for EAS2. Wi-Fi Network Setup3. VPN Network Setup4. Certificate ManagementNote: These devices also support 3LM enterprise management capabilities as well.

Category : Business

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Reviews (30)

Tod. S. May 13, 2015     

Latest (2) releases have broken this. Was working fine on my HTC m8, but now it has me go through the enrollment process and it finishes saying I am enrolled but then the agent app just goes back to the enrollment screen, I can't use the agent to add certs for my Corp WiFi, etc. I also keep seeing a pop-up asking if I want to uninstall the airwatch HTC service. I have tried clicking ok and cancel and reinstalled but nothing is working. Please fix!

Sco. R. Mar 10, 2017     

This is ridiculous Airwatch. HTC 10 was released LAST YEAR. You still do not have an HTC 10 compatible version. Just disrespectful.

Bra. T. Sep 14, 2015     

It simply hasn't worked for weeks now and I cannot access company emails or calendar. Says my HTC One M8 is not an enterprise device, etc etc. Kind of shocking that this still hasn't been fixed for such a major shortcoming.

Mic. W. Feb 25, 2017     

Returned Pixel for HTC 10 for enterprise email and this app needs updated. No excuse this doesn't work since its been out for some time.

Wal. F. Mar 23, 2016     

As soon as I installed, my hotspot stopped working on my HTC One.

Shr. J. Jul 25, 2016     

Sad application. Try to keep up with the new mobiles from HTC in the market. HTC One 10 or A9 is one of the most used HTC devices and you guys don't want to update it?

Sur. K. Mar 12, 2017     

Doesn't work at all. Not allowing to uninstall.

Gil. B. Feb 27, 2016     

Shame on AW for not removing this app.

Gag. S. Aug 10, 2015     

Can't remove it.

Ric. T. Apr 23, 2017     

Air watch crashes all the time

Luí. R. May 14, 2016     

HTC 10 native email not supported!

Ray. A. Aug 24, 2017     

I installed the app and it will not open nor can I uninstalled it

Sha. Jul 19, 2016     

It's been 2 months since the device is launched

Mat. H. Jul 8, 2016     

Is anything other than Samsung getting updated to work with airwatch?

Joe. B. Apr 27, 2016     

I could not load anything...

Ker. A. Aug 22, 2017     

States my HTC 10 is not an HTC enterprise device

Mik. F. Sep 1, 2017     

When Will HTC U11 be support ? Why does it take so long to update this, Samsung updates their service app for their new phones. don't HTC want a share of the corporate market?

She. C. May 6, 2015     

Says my device isn't an HTC device. Like others have commented it's very frustrating. Required by my company but can't set up email exchange. How can this not work for the latest and greatest phones? Sad for Android and HTC.

Kar. S. Apr 18, 2013     

I installed this service on my HTC droid DNA and now it wouldn't uninstall/deactivate at all no matter what I do .

Suh. M. Jul 4, 2014     

Especially for sorfware creation your,I very like n especially for,because I hope your help me it is software free for me,thank you very very very much for your hope to me.

Jig. P. Nov 8, 2016     

DEV team, can you please update this crap to work with HTC 10 please? It doesn't let me configure my emails on my HTC 10. Don't know why my CIO wants me to use this thing which breaks at every update. The last update was back in 2015. Scrap this thing if you don't want to update it please.

Rom. X. Feb 1, 2015     

Upgraded to android 5.0 and now it is saying that it is not htc device. Really?! Using HTC ONE m8 with stock htc firmwate... Please fix it! Cannot use corp. email because of this.

A. G. u. Jul 26, 2014     

Won't deactivate or uninstall

mar. g. Nov 24, 2014     

Can't remove from device

nic. s. Jan 14, 2017     

HTC A9 Last week i was prompted to change my passcode, i attempted the change and it was rejected. in fact it rejected multiple passcodes so i just gave up. when i went to get back into my phone my original password was rejected. I had to call our AW admin to set the passcode in his end, i was then able to get in. Last night my phone died for the first time since the incident last week. Now im stuck on the HTC decrypt screen and its not accepting my screen unlock pin!!!!!!!!!! This app does not sync the screen lock pin with the built in Android encryption pin which should be the damn same pin.

Sha. V. D. Apr 14, 2015     

No native email or calendar, our company had had a support ticket open for months work no resolution.

Jod. H. May 29, 2017     

Made my hotspot stop working & usb tether I uninstalled & still can't get it to work on my HTC one max very upset by this plz fix

A. G. u. May 21, 2016     

Completely missing. It just said "this is not an enterprise device".

Mic. W. Nov 5, 2016     

Tried to get this to run on an HTC One M8 and no go. It installed and encrypted the phone, but would never authenticate with the corporate network. I worked with my IT department for over an hour trying everything they and I could think of, still no go. The IT person told that they had tried on several HTC models and were unsuccessful on all HTC. IT also indicated that they had tried to get AirWatch to respond to support questions and could get no help from them. Now I either have to get a new phone (Samsung or Apple) or be disconnected from the company services. With my feelings about those other phones, I will do the latter.

Fen. Z. Dec 24, 2014     

It won't install on HTC one m8