Category : Finance
I suggest for a search feature (with magnifying glass icon) in our portfolio page, it will help us the lender user to find a particular borrower without needing to keep scrolling around. Also for the activity page, please add the borrower's name in every list items, having to click each items to open the detail is not intuitive, I believe the dev team should have this intuition if they also use the app/web.
It's been better when problem solving. But, UI Design & lag respon of app getting worse (there's not a real-time respon). Please fix this up
Spechless customer service and can't handle and serve your customer, very... very... very... disappointing. Event they are have insurance partner with Amartha very... very... very... useless. However I could not make any profit from Amartha. From my opinion your brand black list from my list. Definitely I would not investing Amartha ever!!!
Very good app for last 2 years using this app, but for last 3 month so many bugs in this app. App Developer seems not care with this bugs.. Also slow response from cust center..
Amartha is one of the Best P2P Lending apps out there. The marketplace is quite diverse in its field of bussiness. You can also choose two type of investment that you want to take, either it's full or crowdfunding and the loaner rating so far is spot on. Really a good apps to begin your first investment
Due Date already past more than 1 year and there's no update on the lenders failed to pay status, hence cannot claim the insurance. Already contacted the CS but no response. Bad Investment
Already been using this apps since 2019. I only invest on rating B+ and above. The withdrawal process is very fast and I really appreciate it. However the main problem is with the transparancy of insurance claim process. I already contacted the CS team multiple time but there is no exact date when I can receive the 75% of my remaining fund. Already 1 year passed and the claim process still not yet finished. This is a bad investment choice for me and I want to share it with you all.
The engineering and UIUX engineering team should work more hard on building the app. Some problems are it started to force-close automatically every time you browse the marketplace for some time.! The voucher 100K notification is just irritating. It only appears on the app notif but what's happened when you close it, you will never find it. You have to ask CS Eleverytime. How difficult is it add additional menu for promos and voucher?!!. Additional You should add more details on the debitor info
My fund stuck here. NFL Borrower got grace period or restructured at the end they still don't pay the loan. Tanggung renteng also useless. Insurance also not cleared when it will be paid.
Registration is not intuitive and hard (some error) On accepting term keep showing error socket: too many open files Cannot fill bank account, sometime it said invalid (Even though my name is shown), sometime it said "Lengkapi data", once pass this it shows too many open files. It's been two month and still not fix yet
The app itself is good despite its slowness, provides variety of lending options. However, the insurance claim process is very slow and not recommended. CS team always said they are following up and will pay it soon. My claim was very small though.
Be careful if you want to install the apps and invest on them, in my case, there is no transparency in insurance process which been more than a year and I have not receive any money on it, i have email the Customer Service a lot of time, the answer are always the same that it still in progress, please wait blablabla, but its been more than a year so its a nonsense excuse, better put your money on other P2P lending with more transparency, otherwise your money will stuck with them like mine
Please, add more photos on each borrower information account (not only one, minimum 3 photos). So, we as a lender will get more detail data and trust the truth of the data from each borrow. And for payment history, make it more simple with factsheet table, it'll be easier to analyzed. Thank you
Speaking as an investor, Amartha is definitely one of the best P2P lending platform. It is not only helping investor in channelling much-needed funds to empower women in rural area, but also an easy app to navigate and better manage our investment portfolio. There is even an insurance option. I love the concept. Keep it up!
Hi Amartha team, Thank you for the great experience! I have been using Amartha mobile app for half a year now and compared to other apps, I really love the UX. However, after the latest release (v3.0.4) - I am having trouble to log into the app, which is very inconvenient. FYI, I use OPPO A5 2020 with Android v10. Hope you can find the root cause issue and include the fix in your next product iteration. Looking forward to many more years using Amartha mobile app 👍
Amazing app, the interface is very simple, so easy to use. More than that, what I love the most is the impact of the app itsef. This app is absolutely impactful not only for me as lenders but also for strong women out there as borrowers. Bravo Amartha.
Worst P2P. Lack of transparancy. Since covid pandemic started, my portfolio all move to 'at risk' and 'others' category. Until now, insurance claim process for 60+ weeks and still ongoing. No updates to lender for collection effort nor current condition. No default even for 70+ weeks not paying for non insuranced borrower (High TKB explained?) Grace period went on to 50+ weeks. 1 year and 7 month, CS always tells me same answer with no solution or exact date for insurance claim
The new update provides some bugs. '%bagi hasil' is not showing up. Also some mitra seems missing from the list of portfolio and doesnt relect the 'process pencairan' amount
Very slow response from customer service. There is no phone number to be contacted. I already transferred but the fund is not there! Bad experience with this app
Been using this app since 2019. No clarity on insurance progress for default loans for more than a year. They don't even bother to improve, yet the app keep getting worse. Alright, time to cash out.
This apps is a scammer. Transferred using BCA virtual account, said it is realtime. Then again the funds do not pops up despite BCA confirms had transferred the money. Texted their customer service not there. Said it needed to be office hours. Texted again today, still nothing.
Well the app now a mess. The ringkasan doesn't ads up. And now almost all the page is not working/have some trouble.
I dont know what happened with Amartha..but dont u think it's important to give update to Lender for their default borrower? It's almost 4months since last payment of my borrower and what's ur follow up? Been asking to ur CS and same boring answer : "the borrower hv good intention to pay" Then whats the meaning of protection and insurance if u dont do any progressive action to give lender's money back or at least update via email or anything?? Dont playing silent all the time.. thanks
Still unstable. I don't lose any money because money handling i believe is done manually. But seeing the messy data in the dashboaed discourage me to continue using the platform.
Very poor quality app, your money can be deducted anytime due to error and issue in the application. Very regret to use this app, don't ever use this app if you don't want to lose your money!
Cool new interface, but still missing something important on the marketplace: smaller range of the "plafon" might give a better filter result.
Currently go to app for P2P investing. Even though I haven't made any withdrawals to date, glad to see the borrowers I'm investing in being so productive. Simple interface and easy to use.
Very poor quality app, your money can be deducted anytime due to error in the application. Very regret to use this app, don't ever use this app if you don't want to lose your money!
Asli tinggal nunggu bangkrut startup ini, duit saya masih ada puluhan juta gantung tanpa kejelasan start dari akhir 2019 berharap untung malah buntunggg. And the good thing's no follow up from them! It's like nothing happen in here, check review from other user as well my suggestion for new investor, still lots of P2P option with better services compare to this apps. Definetly i will give 0 star if i had those option, very very poor apps!!