Amazon Prime Now

The only positive experience is that I get whole foods delivered. Every single experience within the app is frustrating, unintuitive, and lacking. There is no list features, or the ability to star anything, so each time you need to go through to find what you are looking for. You can see your previous purchases, but lists or stars would be much easier. Reviews can only have 500 characters, so I can't go into every terrible experience I have with this, but it's terrible

Great app, HORRENDOUS servers!!! Ever since I got this app, no matter how fast and how high quality my connection is, the app is slow and loads blank pages. The servers can't keep up with the workload. This was not ready for release and despite the fact that this has been an issue for a long long time, they've apparently done nothing to improve it. It's only gotten worse! One time I placed a Whole Foods order but it wouldn't connect with Amazon and load the next screen for almost an hour!

The availability of the products at short notice is great as expected from Amazon. Unfortunately the repeated bugs with limiting the search criteria does make it more difficult to use than it should. It has repeatedly crashed on me the 3 times I've used it. The map showing where the driver is takes too long to update and often they're at my door before the app shows that they're nearby. However I appreciate that this is probably because the mobile network isn't very good in my area.

This app is terrible. The cart doesn't update when you add items, it regularly adds 2 items for no reason, and it doesn't tell you when things are out of stock until you place your order. It then takes you back to the cart and automatically removes the unavailable items without telling you what was removed. If you're ordering a lot of groceries, it's a huge pain to go through and figure out what's missing. An all-around horrible user experience.

Generally it offers up quite a good range of products and the 2 hour local delivery is great. But compared to Amazon app, this app is too water down, it does not allow you to make wish list and buggy at times. Echoing another reviewer, there's no review feature or gift card option. Would be great to see more features coming in and would make more sense to lower the minimum for free delivery. But to be fair, I think the app has improved along the way, so I do hope the developers will continue to be adding in more useful features and make the app more stable.

The application is great, and so is the service... When it works. I have had four out of nine of my orders canceled or unable to be delivered. I have contacted customer support and they tell me it's because the order hasn't been picked up yet... This is after the delivery window has already closed. I see the beauty in the idea that is prime now, but right now from my experience it's a s*** show.

I love Whole Foods, but this app has a lot of glitches. Everytime I add an item, it defaults to 2 so i have to correct everything to 1. When I tap the cart to checkout, the app hangs and throws an error. I have to close the app and reopen to get to my car to checkout, then I have to review my list to make sure it double anything. As big as Amazon is in IT, I expect better from a performance standpoint. It's a very frustrating experience to shop from. I would rather use Instacart.

We buy groceries through this app about once every two weeks, and we always end up missing items because they are automatically removed from the cart without any record. In that regard, it's less convenient than shopping in person. The paper bags they use disintegrate if the groceries sweat (think anything cold). Half the time, frozen items are not properly insulated. Deliveries are on time. No idea why it let's you add stuff to your cart that is out of stock. So frustrating.

Very disappointed, Amazon. Bugs in the basic purchase process, like updating the cart and numerous blank pages, have persisted for months (or maybe it's years already?) The app also has bad usability. I have to go through the lengthy process of filling my cart just to find out that I can't order the stuff anyway because no delivery windows are available.

I have been using this app for many months. Everytime I click on a past order for more information it takes me to a map. Ridiculous. This month the app has been freezing and repeatedly showing a blank screen. I currently am missing an item from my order but I can't open the contact us tab and even if I could, I can't get my past order number to give to customer service because when I click on a previous order, it only takes me to a map. Again. Ridiculous.

Terrible experience, terrible app. A lot of menus don't work, like contacting the driver or contacting customer support just show a blank screen, the map doesn't update unless you exit the map screen and re-enter it, and it just feels old, which is simply unacceptable coming from a company like Amazon. I also had a lot of issues with deliveries lately, where items are constantly missing and the drivers are late, so I will no longer be using it

Service is fine. App needs improvement, especially for grocery. Amazon and Morrison have a minimum order, so for smaller orders it makes sense to choose one or the other. But despite selecting one (via menu) stuff from both is shown. Also the basket doesn't always update. Sometimes it shows fewer products in the list than I've put in the basket. Grrrr.

Yes, this app is buggy as Hell and I have experienced several issues other users have described. The very worst for me was the random removal of items from my cart. I say random because in my case they were not all items that were out of stock because I could re-add them to my cart. Very annoyed after I placed my order I realised that something I really wanted had been removed and of course once the order had been placed no chance to add to it. And it was in stock! Please sort your app out.

App will not refresh unless you close and reopen. I have missed several messages in the past because I've been naive enough to think I'll get the messages I should. I know how that is not the case. Once I place my order, I have to completely close out of the all and reopen if I want to check the status of my order. As my order moves through the process, this is also the case. This has happened on 2 different phones with the latest version of Android. Disappointing.

As others have said beyond the annoying part of items being removed when you go to checkout the app has been stunted. I used to be able to get cables, electronic devices, even phones and projectors. Now it only does food, but it's harder to use than almost any other food exclusive app. I use Amazon for other things so I won't be canceling my membership but they might as well rename this to Amazon Fresh, there's nothing besides basic grocery store items, deliver times are sporadic at best.

Darn. This delivery model is a great idea and when app works it makes ordering easy BUT my word, the IT guys, coders clearly don't actually use this app or test drive it. I'm SO tired of it constantly freezing (at only crucial times of course smh) which forces me to click the home button and then proceed to cart or search. Just awful UI, design bulky...unappealing, difficult and confusing. Way better design is a must! The constant freezing and stuck moments and everpresent glitches are annoying.

The app wouldn't or doesn't work on my phone. I have a galaxy note 4. Even though it's old I've not had a problem with any apps working on my phone. I'd try to search and would get an error message that said there was a problem and they were working on it. Frustrating because I wanted to purchase the echo dot and get the introductory discount through prime now but can't because the app doesn't work.

Pretty much everytime I switch tabs/screens within the app, I get a blank white screen and have to go back to home or kill the app/restart it and redo the steps. Considering how widely this app is used, the quality is incredibly poor and should be a priority to fix. The UX is clunky and the features ill-designed and implemented, whole thing needs an overhaul.

I like this app my only thing I'd like to see changed. After I place an order let us add or delete items up until a certain time. There's days I place an order a day ahead of time...and hours later I remember more items. If my shopper didn't start I should be able to add items easily. Instacart had that feature. Please think about adding that!

SO badly designed. The worst thing is that STUFF DISAPPEARS FROM YOUR CART. I assume these items go out of stock after I put them in the cart, but before i order - eg, while waiting for a delivery window to become available. However there's NO notification, so in nearly every order I won't get an item that I was counting on. It is crazy making. Every other online store leaves the unavailable item in your cart, and makes sure you know they are unavailable. But giant Amazon can't manage this??

Love the service, absolutely hate the app. Besides the things covered in other reviews (bugginess, white screens, slowness), need a way to move items to a "saved for later" section for out of stocks instead of just removing from the cart. I will frequently start an order, and come back to it later only to find half my items were removed when I go to place the order due to out of stocks. I have to take screenshots so I can remember what disappeared & find my own replacements. Infuriating!

I love the this app for the ability to find things quickly and place my orders. Even using past purchases makes it easier to pick out the items we like. The delivery is always good and the people are friendly. The only problem I've experienced is substituting 7-Up for Diet 7-Up, which are completely different. One is a diet drink, the other full of high fructose corn syrup. Both are unhealthy, but I wish they would just not choose a substituting item like this when it's from Amazon.

The interface is good, except they completely destroy the user experience by removing items from your cart, sometimes without even telling you what has been removed. They do this because "items are no longer available." Instead of putting them in a "saved for later", like every other shopping cart out there, they make you guess and go find those items again. If you make a cart with the intention of ordering later in the week, all items that go out of stock between now and then are removed

The app gives me a white screen while trying to load my cart contents, trying to load the Whole Foods lists, and trying to look at past orders. Boy, does this app need some work. I also don't understand why if you accidentally add the wrong card, it won't notify you that your order cancelled and won't let you just open it back up with new delivery time options and fix the card number. Amazon keeps defaulting to my closed debit card and it's maddening. I'd like to have better app features.

As others have said, it's irritating that I can't build a list of items I need without the app removing them without notice if not in stock. Also, the app now encourages me to use the Amazon app to make my whole foods purchases? Doing it that way is far worse though: the search bar provides results for items in all of amazon, not just whole foods; its very slow, and I had a hard time finding my cart, as it kept going to my Amazon cart!

One thing I would like to see added is where you can pick a replacement for an item that may be out of stock, like Instacart. They don't contact you if something is not available they just pick whatever. That feature would be huge. Certain things that I know for a factor that ar always in the store are never on the app. I don't understand that. I get routing items like every month or so but they have the same items every single month for the past 6 months.