Amazon Shopping

Since January 1st, 2022, the app won't load properly. It cites an issue with connection but there are zero problems with my wifi. I can access the website without any issues on my laptop. With the app, it half loads the page or not at all. I've been using it for about a year or so just fine. All of a sudden, it's practically impossible. I'm on an Android phone.

Slower than the previous version, unnecessarily moved the cart and hamburger menu from the top of the screen to the bottom and more... for no apparent reason. When will project managers learn to keep what's good and quit changing things just for the sake of change? I used to really like the app. The most recent version is just one more reason to shop elsewhere.

On multiple occasions, app updates broke Amazon Hub Locker functionality, preventing me from picking up packages. Called phone support, who confirmed it was a bug with latest software update and provided me a workaround, which involved reconfiguring my Bluetooth/NFC app permissions. Happened another time and phone support told me to reboot my phone and uninstall/reinstall the app. Pretty inconvenient to do that each time I have to pick up a package. I have a Pixel 6 running Android 12.

I love this app but I wish it were easier to contact seller prior to purchasing an item. I have had to make several returns due to misunderstandings between the item described and the item sent. I love the PRIME 1-2 day deliveries as well as same day items. It's very convenient! Thank you!

The additional push of the "live" feature is annoying. There is no way to disable this. I don't want to see the live video constantly when I'm trying to search for deals. It takes up half the page. Please add an option to disable it. I'm able to block this element on the web, but not the app. Forcing this on users dramatically slows down the page to a crawl. I can't even scroll over data and I have a new phone. It's unusable unless you already know what you want to buy and are searching for it.

I wish it would tell the subtotal in each "Your List" I have to add them to my cart just to find the price then add them back to my list. Also, it would be great if you could add the option "Add to list" to the right of all the items that you search for instead of clicking on a certain item from your search and scrolling down to find "Add to list" Overall, awesome!!!

Log out is missing!!! The main problem I am having from this phone app is that it is almost impossible to find the log out. The last few times I have been forced to swipe close the app and that doesn't seem good for security reasons. I spend at least 15 minutes looking for it and give up. Please fix this! Maybe at the top of the app, near the Amazon logo. I have found it in the settings before, where did it go? Please fix where you put the logout, I can find it much easier on the laptop version.

The swipe left & right functions for the shopping cart items are messed up. I can't even scroll up or down at all right now without the app thinking I'm swiping either left or right when I'm just trying to scroll up or down. Please fix this issue as soon as possible. Plus all the transition effects in the app make it way too slow. Is there a way to disable these effects? UPDATE: Down to 2 stars instead of 3 because the left and right swipe is getting in the way during another order.

Shopping with Amazon is fine. I enjoy it and the Prime feature helps a lot. Also fairly easy to navigate. I would have given one or two more stars if the list feature worked better. I don't know what you guys did, but when adding an item to a list it no longer lets me edit so that I can add to certain lists. So I add a camera, for example, to a shoes list and no ability to change this. That's annoying that I cannot properly and orderly categorize anything anymore.

Amazon is faithful. Through the pandemic this was sometimes the fastest and easiest (and even the only way) to get essential and nonessential items. I have had great experiences on rare occasions when it was necessary to call customer service. I love the vast product selection, the ability to ship to multiple addresses, shipping speed, and my Amazon Wallet!

For two days in a row I'm unable to pick up my packages at the Amazon locker. There isn't a way I can find to contact technical support about their bug! The help doesn't have a radio button for my situation. I just tried to use the app to write a review. I switched to a different app when I was almost done, to look up something on the web, and when I returned my review was wiped clean! Only the first number of stars was still registered.

Every few months they change the layout. I never really see an improvement. The only thing I notice that is really different is I need to relearn how to use it. Now there is a floating alexa button that I can't turn off. Search function is horrible. I can't do any advanced searches. Sometimes I am lucky if more than 20% of the results are relevant.

Lists and downloads are a hassle! I use the app more than via my PC, and use it frequently throughout the day. As others have stated, Lists have become a pain in the neck over the past several months, if not longer. They frequently freeze, then bounce up and down as you try to get further down. And, I believe since the last update, suddenly I'm unable to download digital content for my Kindle! That's a BIG DEAL! Is that Amazon or Google causing this? Whichever, FIX IT! Play nice together.

Worst search engine. Can't give you what you are looking for because it doesn't give you exact matches. You can order the wrong item because of similar items mixed in with your search. A painfully long search, hours, can find the right item at a good price. Buying directly off the web at another might be better at finding exactly what you want for a slightly higher price. Basicaly you buy whatever shows up first.

Android: This app has gone downhill since the redesign. It's like a crowded flea market. Too much content in your face. The cancel an item button doesn't work on one item I'm waiting for so I have to waste my time and chat. On top of that, guess what? There's no customer service button (disappeared)! That's right. Chat thought I was crazy. I went through the website to access them! Fixthese issues. And redesign this ugly and non fluent app

Please fix this app. I keep having one issue after another. *First issue: If you need to type a message or comment in the app (ie: leaving reviews, texting for help etc. ), the keyboard pops up and covers the dialog box so you can't see what you're typing. *Second issue: The orders page will not load. Sometimes I can get it after hitting back, but most the time it's just a blank page. I can't check on shipping status, returns etc. This is an important feature and needs corrected please.

They have everything you could want. Any time I've had a problem they go out of their way to fix it. Update 5/17/22 considering dropping this. They charge a ridiculous amount for the prime membership. And the movie app for TV anything worth watching you still have to pay for even 30 year old movies..😒😒. I went from 5 star to 3.. and I'm also paying for unlimited music player which keeps pausing 🤬🤬

Not up to par. App constantly freezes and crashes after about 20-30 minutes of searching and use. I then have to start back over and try my best to find where I left off in my searching endeavors. Also, when selecting to view all questions, the button to show more questions is missing. So, I can only view about 10 of them. If I want to view more, I have to use the browser version. If all these defects were fully resolved, this would definitely be a 5-star app. Samsung 9+ user.

Absolutely love Amazon, since becoming disabled this app has made my shopping easier and less stressful. Really easy to navigate, and the daily treasure truck has allowed me to save so much more money. And now that there's an Amazon warehouse close by, I now get same day or next day shipping. Customer service is always courteous and on point. I couldn't be happier

I've ordered from the app several times. The first time was ok. There after has been terrible! I have specific instructions on my account, "drop off at front door," because I don't order unless I'm home. Several time the packages were left anywhere, I live in an apartment complex, not good. The app is buggy and extremely slow and I receive all types of error messages. Will most likely delete the app. Now I'm having issues trying to delete my account!

Since the latest updates, this app struggles to let me see my orders. It's very frustrating to try and view your orders (or even the status of your order) and the app just constantly flickers for 5 or more minutes. I don't have the patience to wait any longer than that so I just close it completely. Please find a fix soon. Seems like the membership is going up but other areas (including multiple lost packages) have seemed to diminish. C'mon Amazon don't lose your glory.

This app used to run flawlessly, I don't know what they did with the last update but the app is running like absolute trash now. Some parts of the app work, but then some of the most crucial Parts don't. For example I can check my gift card balance and other important information on my account, but I can't look at my orders at all in the app. Each time it just says "Uh oh something went wrong on our end" try again and its the same results. Yet, when I go to Amazon on Chrome it works fine 4/21/22

After the changes to their application for Android smartphones, I hardly use the computer to find and order what I need. The search features are great, even for older users like myself. And anytime your not sure, the assistant can help you do almost anything. Even getting a return processed, or looking for a missing order, it's all quick and easy.

For as big as Amazon is, the app is seriously lacking! App options are overly complicated, and its ridiculous that orders and returns arent in separate places. I hate having to scroll through orders to find returns. It would be nice to be able to see each return and whether you received the refund or not. Also, whatever intelligence used for search results is awful. If I search for "blue long dress" I get every color and length...Amazon can do better!

Dropped to 3 stars: when I choose to shop for a friend outside of the U.S, I choose their address for delivery, but too many items show up that say it is out of the delivery range. Very disappointing. When doing internationally, only companies that will ship to the selected address should show up in the search results. Creates a lot of wasted time. Is a major inconvenience for an app that is supposed to make things convenient.

The removal of purchasing downloadable content is bad enough, but then Amazon thinks we can replace it with the lists feature. Are you kidding me Amazon, your lists are straight out of 2002, they're clunky and difficult to manage. Fix those before you tell people that they are the only way to manage digital content from mobile. Or at least give me a way to easily grab a link so I can put it in my phone browser.

The app has been helpful for Convenience of shopping, quick delivery and easy returns. I do experience issue with glitches and resistance when scrolling through my wish list sometimes, I hope that gets fixed because it only started about 2 months ago or that's when I noticed it. overall, amazing app.

This app just gets worse and worse. They make necessary things like returns and customer service info impossible to find quickly. You can longer cancel certain subscriptions through the app, you have to call customer service, the regular "orders" screen no longer loads at all. Things are getting messy when searching for products... Overall it's probably not even worth two stars, but I'll give it a freebie just because I use it instead of the internet on a computer most of the time.

It is a great application, even though it has its flaws. Giving the consumer the opportunity to shop from home without the hassle of waiting in line to pay for there purchases. It makes the process more bearable. My biggest complaint with Amazon is that sometimes items that I order will be delivered damaged. They have a decent customer service though that tends to be able too handle the situation.