Bank of Scotland Mobile Bank
- Log in with just 3 taps
- View your account balances and statements
- Check payments going in and out
- Add new recipients
- Make transfers and payments home and abroad
- Set up standing orders
- Pay your loan or credit card billHad a mishap with your purse or wallet? Don’t worry. With the app you can report lost or stolen cards and order replacements.Going abroad?Tell us with the app, so we know to expect overseas transactions on your card.Cautious about your personal details?Reset your Internet Banking password, contact phone number or email address securely in the app.With the app you can also:
- Apply for loans, savings, cards and more
- Earn as you spend with Everyday OffersGETTING STARTEDNew to this app? You’ll need to set it up by registering your device first. You’ll need:
- An up-to-date phone number registered with us
- Bank of Scotland UK personal account
- Internet Banking username, password and memorable information
- A device that is not rootedKEEPING YOU SAFE ONLINEWe use the latest security measures to protect your money, personal information and privacy. We also have an online banking guarantee, you can find further information about our fraud guarantee by checking the Security FAQs in this app or by visiting http://www.bankofscotland.co.uk/securityandprivacy/security/what-we-are-doing/CONTACTING YOUWe won't contact you any more than normal if you use the app. But please stay alert to email, text messages or phone calls that appear to be from us. Criminals may try to trick you into giving them sensitive personal or account information. We'll never contact you to ask for these details. Any emails from us will always greet you personally using your title and surname and either the last 4 digits of your account number or the last part of your postcode '**
* 1AB'. Any text messages we send you will come from BANKOFSCOT and quote the last four digits of your account number.IMPORTANT INFORMATIONMobile Banking is available to our Internet Banking customers with a UK personal account. Services may be affected by phone signal and functionality. Terms and conditions apply.You must not download, install, use or distribute our Mobile Banking apps in the following countries: North Korea; Syria; Sudan; Iran; Cuba and any other country subject to UK, US or EU technology export prohibitions.Everyday Offers is available to Bank of Scotland current account customers with a debit/credit card aged 18+ who bank online. Terms and conditions apply.Device and card restrictions apply to Android Pay.We collect non-personally identifiable location data when you use this app. We use this for fraud and security purposes, to help us fix bugs, and improve the services we can provide in the future.The Branch/ATM finder uses location based services. We, LINK Scheme and Google may access data about your location (i.e. GPS signals from your mobile device) or data which can be used to approximate your location (such as your mobile ID). Cashpoint® is a registered trademark of Lloyds Bank plc and is used under licence by Bank of Scotland plc.Bank of Scotland plc, Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all Bank of Scotland customers will be covered. This app is intended for UK residents unless otherwise stated.
Had a mishap with your purse or wallet? Don’t worry. With the app you can report lost or stolen cards and order replacements.
Going abroad?Tell us with the app, so we know to expect overseas transactions on your card.
Cautious about your personal details?Reset your Internet Banking password, contact phone number or email address securely in the app.
With the app you can also:
- Apply for loans, savings, cards and more
- Earn as you spend with Everyday Offers
GETTING STARTEDNew to this app? You’ll need to set it up by registering your device first. You’ll need:
- An up-to-date phone number registered with us
- Bank of Scotland UK personal account
- Internet Banking username, password and memorable information
- A device that is not rooted
KEEPING YOU SAFE ONLINEWe use the latest security measures to protect your money, personal information and privacy. We also have an online banking guarantee, you can find further information about our fraud guarantee by checking the Security FAQs in this app or by visiting http://www.bankofs
Category : Finance
Reviews (26)
Very convenient and super easy to use. Security is good, really like added features such as notification when account drops below a certain amount, also whenever a transaction made. One app I'd be lost without.
Unable to download or view messages sent from BOS. App works ok but this issue in particular is very frustrating. Absolutely no idea what the messages are regarding. This has been the case for months with no update to fix.
Trying to set up app and it asks for a birth date. However it seems to default to 1997 and won't go lower. So if you are older than 25 forget it. Also locks you out for too many tries despite correct information being input. Needs a serious overhaul
This used to be a great app. Now, it is atrocious! Sometimes I can't login or do other things, because it keeps saying that they're are technical issues. None of the updates sort this. It is worst on Android 12 devices, by the way.
The app is good but it seems to only connect on wifi! Mobile network invisible to it! An update: I had to reset the access point name in the network setting and restart phone .. now it works fine!
App works well despite not being the prettiest. It is reliable and seems to be always available, online some other bank online experiences. Plenty of options and can do pretty much anything you need to do banking wise with it including deposit cheques. Only slight annoyance is that despite fingerprint login being enabled in the settings it never actually asks me for my fingerprint and I always have to use memorable info instead
Can't sign up. Stuck at the memorable word screen. Not allowed to click the field to enter the memorable word for a second time for validation. Edit: Terrible UX research and design. Turns out the memorable 'word' must contain at least one number and between 6-15 characters. It does not tell you this until you click backspace in the first field to delete the characters, and then it appears underneath the first input field as a field validation error. You're a bank. Please invest in better UX.
Fingerprint login not working, I have it set to unlock with fingerprint but as soon as I open app a message flashes up saying not working. I turned the option off and back on and uninstalled the app but still not working.
Provides lots of functionality. Easy to check accounts and now make all my payments thru the app, apart from when I use my phone! The access to other accounts let's me pay off my credit cards easily.
A very good app but there is a problem with the ability to view accounts in other banks. After 90 days you have to renew it so you follow the instructions and you are transferred to the other bank, you renew the authorisation, then when you are returned to HBOS it has not worked. And you are one day nearer it expiring. If you ask in a branch they cannot help, if you ask in your other bank's branch they cannot help.
Doesn't work on brand new phones. It used to freeze when you put in your details to setup the app but now they have got it to the point where you tap call me for entering the security number and freezes the phone forcing a hard reset. Please sort it out as having to use the website is a nightmare.
This app is so easy to navigate and to get things done. Love all the options to log in, expeciallythe fingerprint, its so handy. It has literally saved me 1000s of trips of having to find a backing machine. Love this app! Probably one of my most used apps
Since the last update all I keep getting is "app launch failed" I use the app regularly at least once a day to keep an eye on anything going into ans out of the account since my account was hacked about a year ago, and no I haven't lost or replaced my mobile phone. I still get the same error quite frequently.
Not too impressed with this new app. The set up is too complex for me. Could you make it simpler to access.? The email notification was difficult to use and to read.. I am happy to go paperless but please make it clear and concise. Ron Gray.
Annoying, frustrating...app is seriously driving me crazy. It keeps expecting me to call and activate code only to log me out when call ends and I log in to again have to make the call to enter code and still it does same thing, it can go on each time I try n does not let me complete the call code to get into my own account which is also fingerprint by the phone 🤷
Updated (20-02-2022): balance transfer notice takes up a quarter of the visible screen space and the 'new plate season' also takes up a quarter. When viewing your second account, that's the only account you can see. It makes its very frustrating to see your money without lots of scrolling. Used to be great for managing your money, but now it's simply a tool to sell you products. Very disappointing...
Edited 29/04/22. This app has slowed down significantly over the last few months. Taking too long to transfer money or send payments. Not what you want from a banking app
App stops working as soon as you try to agree to the terms and conditions. I've tried to uninstall then install but the same error message regarding technical issues appears.
Everything i need in one place. Really easy to use and very secure. Got the account set up and running in less than a day,I had problems with the TSB and popped in whilst walking past on the off chance I would get an earlier appointment. Fantastic service in Glasgows Byres Rd. branch.
Really like the app, it's so easy to use. Particularly like the section telling me what payment's are due within 30 days. Also like the spending insights section. May be useful to have a section showing how much is spent in each recipient. I have now used the app for a few years and still find it convenient. Phoning from the app really good it means cutting down on security questions.
For a month or so I've had a red drop down message saying technical problems, and my contact information is not there now. Everything I click on edit the App closes. I've phoned my bank and my details are all ok there end so it's definitely the App please fix it or will have to uninstall as its not always sending me notifications. So it's pointless having it.
I really love this app, I can't think of a time when I have had better control of my finances. The app just does it all for me with minimal fuss and maximum results.
I used this app last time a week ago, and after i can not log in anymore. The app telling me my phone jailbraked, or rooted, but i did nothing of these. And i never left my phone for anybody.
Brilliant app. Can deposit cheques. Transfer money between accounts at different banks and pay other people direct to their bank accounts. All in just a few seconds. The biggest advantage for me personally is paying cheques into my account via the app. Really dies save time. Such a quick and hassle free service. 10-10
App no longer works can't get past set up app page just locks up my phone so I have to constantly shut down. Was hoping this would be fixed with this latest update but unfortunately not.
Thank you B.O.S.! I am an old woman and technophobe, so it took me a wee while to muster up the confidence and download the app. I'm so glad I did! It is so easy to use and understand. I can check my balance and transfer money with absolutely no difficulty at all. Although alas a short while ago during the middle of a transaction i was frequently logged out. I eventually managed to complete it. Other than that I have no problem with B.O.S. & if I can do it then Anyone can. 😺