Bay Wheels

I was really excited to try it but then the bike stopped working before I could even ride it. Then I tried another and that one worked but then I realized there was no way for me to do a second one for someone that doesn't have a smart phone. Completely ruined the experience... Won't be trying it again

App is buggy, customer support is non existent, many stations are broken (but not indicated on the map), sometimes every bike at the station is broken.

Convenient way to get access to bikes all across SF. Never had problems with the app or the bikes, yet.

Will never use again. Needed to get across town and one of these bikes seemed like a good option. There were a few stations near my destination and $3 seemed very reasonable. Well the app wouldnt work on my phone so i had to pay $10 at the booth. When i got to my destination all of the nearby stations were full and the closet station with an open spot was nearly back where i started. Save yourself time, money, and headache and take a bus.

The bikes have gotten marginally better over time (except for the fact that they continue to screw up with the electric bikes) but the app has gotten so much worse. For example, you can no longer search for an address even though that's something you could do for the longest time... What kind of design decision was it to remove the most basic mapping feature?

I've never had a single bad experience with Bay Wheels. The bikes have always been in at least workable condition (sometimes the seats are a bit loose, the bell doesn't work, etc.). The app is simple but very intuitive and functional. The price for a monthly membership is incredibly reasonable. There really are bike stations everywhere, and I've never yet needed to go to another station to find a bike or find a dock to park my bike. The freedom Bay Wheels gives me is worth every penny!

Doesn't work, always gives error "Unable to scan, try another bike"

Love it, have used it for 750 rides so far. No major issues

It was fine until the company removed all phone numbers from the app and forced us to use contact forms. They never respond with anything other than an auto reply. I was nearly hit by a car and when I called (this was before they removed the phone numbers) they left me on hold for nearly 30 minutes. They have also recently jacked prices without any specifics, leading to my auto renewal conveniently being processed just too soon for me to cancel without losing my money. Caveat emptor.

Pretty good app, pretty good bike share system. Worth it!

The app itself is mediocre. QR scanner works about 1/3 of the time. When it does, the app shows an error message even though the bike gets released. Broken bikes are included in the # of available bikes at a station. The bikes are generally ok, definitely better than they used to be. Cancelled my subscription after a malfunctioning dock released a bike I had returned and Bay wheels was holding me responsible for the bike being out. Customer service was completely unhelpful.

Used to be a good app, but the latest update removed the switch to toggle between viewing bikes and viewing docks. Now, instead of seeing at a glance where I can park my bike I have to click on stations individually and try to remember how many docks they have. Frustrating.

Terrible app. Can't search for planning a ride or directions. Always texts me even after turning off text notifications. Always asks for a rating after every ride. Doesn't have fun aggregate stats on trips. Terrible. Lyft really messed this up by replacing it with their boring app style

They charged me $112 for a bike ride that was only ten minutes. And my ride history shows that this trip was 0 miles. The glitch needs to get fixed ASAP. Now, I understand that apps have glitches sometimes, and mistakes happen. But all my attempts to communicate with Lyft have been completely ignored. I haven't even gotten a form email saying 'we received your complaint.' This is completely unacceptable.

If you get a bad bike and try to swap it out for another one at the next station, they make you wait 2 minutes (without the courtesy of an explanation or a timer). the bikes are clunky, the app is janky, sometimes the code doesnt go through.

I use Bay Wheels every day and am generally satisfied with my experience but the latest update to the app seems to have removed both the search and favorite stations features, which makes it dramatically less useful (and harder for me to figure out where I'm going).

the app is really good and works in real time. However the bikes themselves can be very hit or miss. I have had bike pedals fall off mid ride, bent wheel rims, broken gears, etc. The good news is there are plenty of stations to exchange your bike.

App works great and the route recommendation is a super useful feature. Only thing i would suggest is if the bikes had a built in phone dock it would be super cool so that you can easily follow the in-app navigation

Overall I actually feel like the e-bikes are a solid, reliable choice. (Reg bikes are garbage.) I have tried and tested every ride alternative in SF. Was sad when Lyft bought this "ride-share" and immediately raised fees. Even on the low-income plan, arbitrary parking fees added up to $60 in one week. Not sure what the thought process is over there. If you can afford it (oh, ok) e-bikes are awesome.

It's good when it works but on the occaions when it does not work for your return trip and you're stuck it can take hours if not days befoe you can use the app again to unlock a bike. The problem wil get resoled eventually after you're already late to where you were going. Also keep in mind if your phone dies even with a prepaid membership you can't unlock a bike.

The pricing structure isn't good for occasional short rides. If you'll make frequent short rides, you can get a membership, but if you want to ride five minutes five times a month, you'll be overpaying on a dollar-per-mile basis no matter what you do. That said, I've found that using the bikeshare is a noticeable improvement in quality of life compared to walking everywhere, more so than I'd expected. It's just a pleasure to be able to move fast.

The bikes are OK and get RH job done. The app, though is garbage I hope the developers go back to digging ditches Try to buy a pass and you have to play an f'ing game of Where's Waldo. Seriously, why not just a "buy a pass" button on the front We used the app as an example of poor development in a recent round table

sometimes gives error messages even when everything works fine and you are able to unlock a bike. but it works, so it's fine. just weird getting all the error messages

I would avoid this service if your commute takes you downtown. I just had a situation where all docks were full near my office and i had to make a meeting so i left the bike next to the dock. i called to explain the situation when i had time later in the day and they told me that i could have called them and they would have "let me" hold on to the bike until a dock opened up and explained that i could have brought the bike into my office.

QR scanning feature has incorrect user feedback on a successful bike rental. It'll say something went wrong, but the bike is good to go.