Beacon Connected Care

The app is garbage. Once you put in your username and password the screen and control buttons on flash. Tech support simply suggests the issue is on the user end even though the doctor office admits to have a lot of issues with this app. There are far better choices to use for virtual meetings.

I absolutely LOVED this experience! Typically, my son's appointments at his pediatric Gastroenterologist involves a 45 min drive to & from in addition to the actual time at the office. The doctor could still see his open sore & almost everything typical for his appointment was done through the app! It worked perfectly! Wouldn't change a thing!!!

One major failing is the lack of a confirmatory window with the cancel button while in the waiting room. This can result in inadvertent cancellation of an appointment. Easy to fix from a programming point of view.

Very convenient when not feeling well--anytime from the comfort of your home. Providers are excellent. The form to fill out prior to the visit is easy and concise. The quality of audio and video is extremely good. The visits are brief and to the point. I love using this service.

This app does not work. The problem is the instructions you get from a particular healthcare provider's office are very vague and they don't tell you what to do if you encounter problems. When you call that office, the front office people tell you it's "your fault...you didn't work it correctly" when in fact I followed their previously given instructions to the letter. They don't want to hear the issues you had, so they want no feedback in order to know what happened so the app can be better.

I was able to talk with my doctor during pandemic. This should continue when everything is back in order. When we aren't able to make it in the office for appointments we need to continue video calls app. I love this app.

It would be nice to have a rating feature to rate our visit. My most recent visit was a disaster. The doc seems to have preset stereotypes and didn't actually listen to me. Furthermore, his note about the visit spoke ill against my pcp, which really upsetting. My pcp is an amazing doctor whom actually listens to my concerns and works with me, he isn't accusatory like the doc in the app.

Quick & painless! So much better than waiting 4 hours in a local urgent care (where doctors are usually mega condescending) or going to the ER for an infected toe nail. Was able to upload pictures of my toe and after a couple questions, got an Rx sent to my chosen pharmacy

Quick, helpful, sharp doctor. Not a local MD. Unable to use video conference on a fast cell network, but the teleconference worked fine. Followed up with an emailed PDF of treatment plan.

Super quick and easy! This is so much more convenient then dragging the whole family to an urgent care and waiting for ever.

This was a very unique experience, it was very easy to do and I would recommend to anyone who is not able to make it in to see their Doctor or has trouble making time to get to the Doctor. Technology is so amazing 😍

This was my first telemedicine experience and it was wonderful! This is a very useful and a healthier way for me to contact my Physician. Thank you Dr. Quasim for this possibility.

I had a little trouble getting it to open, but once it did it worked reasonably well. The doctor said he couldn't see my video, but talking worked

I loved using it the app being a beginner on these kind of it was easier than I thought it was going to be and my doctor was wonderful I really like her I hope I get to keep her for a long time

I currently do not have a car so this app not only saves me a co-pay at the dr office, but is accessible from my home and I don't have to worry about logistics!

Very easy to access, video echoed but that was really the only "issue" and it was probably just a connection issue

Great experience. I recommend getting setup early as it takes a few minutes to set up.

I like having this option to be able to still see my Dr while I'm at home with the kids while they do virtual learning.

Super convenient just needed to talk through treatment with physician. Perfect!

A lot easier than you would think, user friendly and fast service.

Couldn't understand doctor when he was talking because there was a delay and it was very choppy.

Great way to see a Dr. if you can't get out to see one. The wait time wasn't too bad, maybe 5 minutes after answering some questions.

I like it and it helps so i don't have to stress during this stuff how my child gets his appointments

Often there is a lot of feedback making it difficult to hear each other.

With times of covet 19 this app makes doctor visits possible and efficient.

This works very well! Had a virtual visit with my doctor without having to go to their office.

Loved it! Simple, and Dr. McAfee was very informative.

A little lag with audio but it was ok.

was a very smooth and very good experience overall

The Dr was very nice and the video quality was excellent