Bernafon SoundGate
The App works with the intermediate device SoundGate 3 (or later).
Category : Communication
Reviews (14)
BERNAFON SOUNDGATE Nice app to control hearing apps with my Android phone but it hasn't been updated since 2016 & many of us are now using Android 11, so for feature compatibility an update is overdue.
Gives a firmware version error. Says Soundgate needs version 3.1 firmware?? This is with a Samsung Galaxy S9 Plus. App does not work.
Too big and heavy and uncomfortable to use.
Seems that my iPhone detects firmware 3.1.1 on the soundgate, and with my Android phone it claims it is not 3.1 (and that it is 3.0) and won't connect? Sounds like a logic error somewhere. Or confused programming (I love the app on my iPhone, but would rather have it working on my private non-work phone....)
cant use it - Not supported - The Soundgate firmware version is incompatible with the app.
When connected it is great. But it frequently loses connection.
Thanks for the update!
My provider says that Bernafon is working on a firmware update for full implementation on Android. Since there is no way for a user update the Soundgate device will have to be returned to Bernafon, a process that will take approximately 10 days. However Bernafon does not have the update ready as of June 9th. Update: sent the soundgate unit in via my provider and Bernafon updated the firmware so that it will work with the Android app. All is well now. Service was free.
First kept reporting that another device was controlling the soundgate. Um, no. After many tries, restarting Bluetooth, did connect. Why can't phone discover programs on hearing aid? Once configured, could change programs and volume. After 2 minutes, no more program changes. Then volume changes stopped.
Works ok. The Soundgate 3 is very smart. Almost too smart, automatically switches between without any input. If only the battery level of the remote was displayed on the phone like the Apple phones. It will show when on charge ?
When i open the program it says another device is controlling soundgate.Help!!!
Im rating one star because they're is no information on how to upgrade the firmware of my soundgate 3
disappointed - bt often difficult to conect, once connected bt to aid for phone calls OK, but bt for audio is terrible
My Soundgate only has two settings, one default and one for music. No instructions on how to program it for other situations, although the app ad pictures show 4 or 5 different ones. My hearing aids don't connect to my phone without the receiver necklace. So why bother wearing it?