Beryl Bikes

Good app. Where I live, the service it fronts is OK too—while there are snags, such as bicycles not unlocking when you request it, the app / service can usually take that in its stride. Clear, modern-looking UI. It would be nice if the promotional alerts were separated out from the main ones relating to rides, do I can avoid the (rare) promotions to have no alert sound.

I don't know what I'd do without them (Norwich). There's a rack near my house and some around the city. Racks can be sparse e.g. in NR2 and the city centre. I'm lucky I live near one as otherwise they'd be much less useful at current distribution. More racks needed! NFC unlocking can play up but there's always the code as a backup. Locks can jam; some bikes are in bad nick. Probs worth asking me if anything is broken upon ride end. The scooters are amazing. Phone holders would be good. A+ scheme

Dissapointing experience! DO NOT USE THIS APP FOR HIRING, Bikes are not maintained. The app will lag/not show correctly leaving you not knowing where you're able to pick up a bike/scooter & worrying if youve returned the bike correctly. Most bike parking I saw had Bikes piled onto of eachother damaged without care. The bike I used had bent handlebars & a ripped/broken seat that would spin as you ride. Did the same ride with a friend yet got charged differently & bank flagged as fraudulent!!!

UPDATE- Many times scooters will just stop working mid ride. NEVER any scooters near Anglia Square Crispins road. The scooters are good as buses in Norwich are awful. They need to have a sign for bays as one can easily miss them and waste minutes looking for them, a phone holder would really help, reduce the unlocking fee for minute bundles or have a flat monthly subscription for unlocking. Some scooters need to be repaired and if your phone dies you're screwed!

Extremely and useful a large amount of bikes have broken seats making them unrideable or locks are busted and on most evenings when they are most useful there is zero charged ebikes and escooters. The customer service is incredible tho and they will refund most of the time if there was an issue

Used a scooter for the first time today and I was very impressed. Only thing that didn't work was the NFC but I put the code in and I was off. Will definitely be using these again.

Escooter was great fun. Shame about the £5.00 out of bay fine/fee when I could have dropped it off in a bay if it was more clear the price had gone up.

Great fun and ride just a bit too pricey for what it is.

Just completed my first ride. Everything went super smoothly. The app was nice and easy to use, the bikes unlocked with no problems, they were very stable and easy to ride and then easy to lock up at the other end. Pricing seems very fair for doing short trips. A few bays seem empty a lot, so I would like to see more bikes, as well as extending into areas bordering Poole/Bournemouth!

It's a fantastic idea and the bikes ride well. But the technology is not very good. The lock mechanisms on bikes rarely work without a few attempts to get the lock open. The NFC is often very hit-and-miss. I've had lots of bugs ending rides too, and the stated battery range of scooters sometimes seems inaccurate. Support is a very mixed bag. At first the customer support seemed quite standoffish, insisting that the problems were my fault, but recently have been very helpful with issues.

The bikes are good to ride and the customer service do their best but the system is confusing, not helped by unreliable locks. It is too easy to be unwittingly overcharged - I "paused" a ride for 5 minutes too long, resulting in a £10 penalty. So time and patience are wasted trying to explain problems to customer service. I got a "goodwill" (!) refund. Thanks. I would like to support this initiative, but I want to spend my time enjoying my ride, not re-examining the small print.

App constantly freezing when trying to use the support messaging function, the keyboard won't move so you can't see what you're typing, all around bad UI

Absolute scam, you park the bike and they tell you it isn't locked so charge you a fine

on the rare occasion have had issues the operators sort very quick

I was really excited to use the e-scooter trial on the Isle of Wight having had a positive experience of e-scooters in Krakow. Unfortunately, where the Polish app was intuitive , quick to set up and the scooter system itself generally very flexible, the UK trial is a poor alternative. The app set up takes forever (ultimately didn't work for me either) and the whole borrowing process too rigid. (Returning to given spaces or be 'fined' as one example.) A huge opportunity here being wasted.

Scooters are great, easy to use but a bit jarring over bumps. Will use again though.

Terrible sign up customer experience (stuck in endless loop of email verification, probably because email verification took too long and link was time limited) and bad customer service. One person working on phone service (sunny bank holiday weekend!) Who asked me to email my issue. 3/hours later still no reply! Got in using another email address app froze in 'select a pass' mode. Also didn't show biked available that were clearly parked on the street. App needs work in my opinion.

If I had a driving license, I'd have no need for this kind of transport. What an absolute joke lmao

The app had problems unlocking a bike from a paused state. Issue with this ended up costing me, and the service team were completely unhelpful. Their suggestion was to just take a screenshot next time it happened. They knew I unlocked the same bike 2 minutes later, yet there was no refund, no sense of responsibility or even good will. Terrible app and worse service.

This app charges you a pound to unlock a vehicle everytime you try, whether or not the vehicles work. I spent ages trying to find a scooter that worked (in a set of 8 there was only one that worked and it happened to be the last one I got to), it charged me every time I tried to see if one worked. I thought I'd spent £3.90 for a 20 minute journey but ended up paying £16.90! The actual ride was good fun but this has meant I probably won't ever use one again. Greedy companies ruining a good scheme

Terrible experience. Spent 10 minutes waiting for the app to verifyy license so I could get a scooter and by the time I gave up I might as well have walked home instead of standing in the rain. Decided to get a bike instead after that and after unlocking realised the rear wheel was out of alignment and rubbing on the frame! Thankfully it's electrically assisted riding. Got told I'd have 10 minutes riding for free and ended up being charged for my trip. God awful experience. I'll drive next time.

Did not work. Used Beryl for the first time. Installed app, ran through setup created account, set password, registering a bank card, and upload drivers licence. Then eventually received verification email with a link to activate account. Was then asked to input bike code, which I did, the app told me the bike not available. Input several codes and it eventually accepted one, but would not release it as was told my phone not compatible with the app as it could not take payment from it. Thanks.

I really like this app, I use both the bikes and e-scooters. It would be really cool is some of us were allowed to use speedier scooters.

The app works fantastically well, and the bikes are a great way for getting around, the only problem I have is that I can't unlock more than one bike for any mates that can't unlock one themselves. Other than that it's a brilliant introduction into the city.

Downloaded the app as I wanted to hire bike and couldn't sign in as the email to confirm email address did not come through. Tried several times... It just didn't work. Well, what I can say,I have received those emails after 6 hours. Pointless. It was still hard to sign in as every email was expired. Finally did it, just in case I wish to hire bike following day. It's 3 days later and I'm keep receiving emails when I didn't request it. It just keep spamming my email box. Disappointing...

It was good at the start, I'm the the BCP area specifically in the Poole area there used to be loads of bikes available for hire so I used them alot to and from work but now it seems there is hardly any available, shame as I was really enjoying the exercise and safety of the bikes. In America the e-scooters can be charged by anyone using the app with valid ID and they earn points/credit, would be cool if you could offer the same but with minutes instead, if they do get the go ahead.