Category : Shopping
Placed online holiday wine order that promised 20% discount off of four or more bottles if you ordered online. Placed order online and said discount would be applied at pick up. That did not happen. Went to pick up order and said discount was not applied and they couldnt honor it. I could get the wine anywhere in town but thought I'd give big bear a try because of the discount. No one at the cash register knew how to correct it and even the online sales guy didn't know how to correct it. ðŸ˜
App is great only 2 complaints. Need to be able to scan military ID in for discounts and needs to be attached to points. They say working on it, but, 2 years is way too long.
Great customer service and quick delivery .. regular customer here and always will be .. however I wish they would bring back cigarette delivery lol
Coupons sent from app are not used at the location I order from. Why send me the coupon?! Especially sense all three locations are one owner?
Big bear used to be the only place we'd go for our beer. For our 4th of July party we ran out of beer. We called for the delivery service, instead of driving. Which anyone would assume, this is what the reason for the delivery was for. we were denied by staff because we sounded intoxicated! WOW! Wierd thing about it is I have seen several intoxicated customers go through the drive through with no problems. At the counter very intoxicated with no problems. Big Bear is over priced. Go to Safeway!
Very useful. Would like the tip % to default to a larger amount.
The app is a bit sketchy and slow but my order always goes through.
Wonderful delivery service! Their prices are great!!
Super easy to browse products and buy!
The app is easy to use and the staff is wonderful!
Easy and convenient
Great selection and helpful staff
I love this app it is the best
Way to go!!! This app is the best!!!
First time using it and they took it to the wrong house
No estimate for a time frame
They are great
💕😘 love it
Completely incompetent.
Just OK. But the real problem with this app is that when you make a purchase in the store, you get "Points" that you can redeem for free shots, $ off, etc. BUT if you use this app, you get Nothing! If I had made the same purchase in Big Bear Liquor Store, on my next visit I would have been entitled to a couple of free 50ml bottles, yet I get nothing because I used the app instead of going myself to them. Kinda sucks hard!