Bill.com

This app is complete trash. Once you navigate away from the company setup, you are unable to do ANYTHING else until you have a connection to another company. Like finish setup or make a connection to another company. The support provided is even worse and virtually non-existent. A real let down and complete disappointment. Quickbooks is a better program and much more user friendly with support. The offer to contact support is trivial at this point. I already attempted to utilize the support system and was extremely let down... Seems pointless to try again.

The app is fine for checking the status of an invoice, but I would stick to just using the web browser on your phone to handle any invoice uploads since the app only takes photos when I have a perfectly good file of it on my phone. The app also tends to reopen itself when I exit taking me to the app from whatever else I was doing and won't stop until I've forcefully closed the app. Again, the app is convenient for checking for status updates, but aside from that just use the website.

This is the worst service that I have had the misfortune to use. No customer service number. Endless navigation of webpages trying to find the customer request email and hopefully it will get answered. A 1% service charge in order to get paid early or they'll hold the deposit for 2 days. Mail check that have printed on it payment enclosed. Having to set-up multiple accounts for multiple clients or pay for their multi account platform. These are some of the issues I have with this company.

I am receiving back rent, threw ERA . GOVERNMENT program. On my first tenant I wasn't charged. On second tenant I was charged percentage. They said I chose INSTANT TRANSFER. They are always sending things and it gets confusing. I deactivated that account, and later made a new one hoping to NOT GET CHARGED. I DID NOT PICK TO GET INSTANT TRANSFER !! AGAIN I GOT CHARGED. I WANT MY MONEY BACK ! I WILL DEACTIVAT THIS AND DELETE IT / BLOCK IT. A PAPER CHECK WILL FINE. Can't read thing it overlaps.

The way the app specifically states the status of each invoice is very helpful. It also gives the exact date the deposit hit the bank account which ensures my book keeper has accurate dates to recocnile our records. It's a great app.

The new app doesn't work at all. It requires 2-step verification but the verification codes don't work. Unable to log in because of that.

I downloaded it with the hope of using it. It doesn't give you the option to sign up, just sign in. Then it gives an error message that your information doesn't match their records. How can it if I haven't signed up as a new client?? -⭐ points.

Great service! App missing features desktop had. Big Bugs that prevent bill entry. No Credit Memo visibility. No List View of Inbox. No ePayments in Inbox. Can't rearrange pages. Can't see payment Ref#. No link to payment on bill

Mostly great. The one time I wanted to use the "Get it Instantly" feature it wouldn't work.

Im not able to connect to my account anymore. I had a pin set, but the app made me login via email. I entered it and now the message states SOMETHING'S NOT QUITE RIGHT. Someone please fix this!

E-payments shouldn't take several days. It might just be a coincidence but now payments haven't been getting deposited on the dates the app says & all of a sudden there is an option that can give you you're money instantly for a charge???

Works great ! Transactions went through perfect, and the support was helpful and swift

Love getting paid from clients this way!! Fast, efficient, and safe! And works with accounting and tax programs.

Don't normally leave comments, but there is flaw in the app for those who are used to working with the cloud version of this software. We use the cloud version to pay all of vendors. This is done by scanning all paper invoices to PDF format and uploading those docs. However, strangely enough, the app doesn't support uploading PDFs, only taking 'pictures' of invoices. Not sufficiently sophisticated for business use, but I'm sure it would work for some individuals or small businesses.

Update: while this app is glitchy, when it works, it's very convenient. One big issue I have is that for our company, the posting dates are important, but I can't see them when I'm approving bills through the app. Original post: Could not navigate through the app. When I tried to look at bill details, the app would just ask me to sign in over and over again and I couldn't access any bills

Unbelievably poor mobile functionality. It's just basically showing me a browser window in certain spots. Support staff is non-existent. Just a bunch of chat bots. Not to mention the reason I contacted them to begin with was because of a missing mailed payment from them, which I still have yet to receive. Really bad. So many better alternatives, don't waste your time here.

If you change numbers that's it. You can't reset your password because they send it to the number

Great app easy to easy. I haven't had any issues with payments since downloading!

The app is difficult to use on a phone. I couldn't find any "How to" helps. It times out super quick, (If the phone screen goes dark, the app closes and you lose the daya you have entered.) I dont know if you can send attachments. I had to print and take pictures of the invoices.

Impressive app that is easy to use. Very efficient and detailed.

It's asking me for US tax info and address. I'm not in the US. I can't set up and continue entering my banking info because of this.

Its been an easy way to invoice. I like the ease!!

Reminds me of the refunds I get when I filed my expenses for work. Paired with Expensify, Everything flows flawlessly

I had trouble getting app to complete the verification process. I emailed the developer email after 5 pm ET on a Wednesday. The response was very quick. Within an hour I had a solution. To save anyone time, if you are unable to complete the verification process using the app, use your browser, login and complete the process. Easy peasy.

Very user friendly, great communication. I'm very impressed.