Birchbox

I LOVE Birchbox, but this app just keeps getting worse. You have to force stop the app to get it to load nearly every time you open it. The "boxes" option is almost never there. You have to force stop the app to get it to show up. I no longer get push notifications. I didn't turn them off, they just stopped happening. When I did get them, I would tap the notification, but the app would just open and try to unsuccessfully pull up the homepage. Can't use my points. Horrible app.

If you are viewing lists of products and choose one to add to your cart, you cannot return to the last item you viewed and move forward from there. You are taken all the way back to the very beginning. Pretty frustrating 😒. Also if you want to filter or sort the sale items, you can't filter by product category, like lipsticks, for example. You can only sort/filter by BRAND. So you positively HAVE to know what you're filtering for AND who made the items you're looking for. Seems self defeating

PLEASE UPDATE THIS APP!! It barely works for adding promo codes. It runs very, very slow. it SOMETIMES holds the items in your cart, and only some times. Then you have to go back and reload the cart. 8 out of 10 times, the app won't let you process your order.. it states something like "error, please come back later...". I also have a Samsung 9 note, not an old phone. AND I have the highest speed internet in the whole Chicago area. Terrible app. It used to work well a few years ago. not anymore.

The fill out profile pop up when you click boxes won't go away so I can't see what's behind it. Navigation is incredibly confusing. The area to buy extra products as a side scroller is completely hideous and not user friendly. The overall feel of the app feels like a middle schooler designed it. Ipsy isnt much better in that aspect, but the buying extra products area is a lot better. This app is so frustrating it kind of makes me want to cancel.

Birchbox is great as a service, though shipping is pretty slow typically. This app is VERY buggy. It doesn't show all of the options most of the time. I haven't been able to customize my box for this month because it won't show the boxes. Probably I'll have to do it through the web instead, which is a pain. I keep hoping they'll update it and it won't do this anymore, but it's been a long time and no such luck.

I love the products that Birchbox provides. This review is of this app, not Birchbox itself. The app is very poorly designed. The interface is not logical, it's difficult to find your current box and submit reviews, and it's a struggle to answer the questions when you finally find the area to post reviews. The landing page often contains irrelevant information, such as info on a box from 2 months ago. I don't even know how to see my upcoming boxes or modify them, which is a huge shame because this is a big part of why I switched to Birchbox. Please update this app, it cheapens a really excellent service.

I have been a member since over a year. When the app works, it's really good. But as I can see, like many other reviews, the app has constantly problems on letting you login and sometimes it doesent show your history, like if you were a new member. In these last days, I have tried everything to log in but without success, it just says "unable to login" or asking you to check your internet (wifi works perfectly..). Please fix this issue asap as I need to change the delivery address.

Signed up, filled out everything on the website. Downloaded the app, but couldn't log in. Thought maybe it was because I had JUST set everything up & gave it a day or two. It's been over a week. I received an email that my box shipped. Still can't get in the app. Only thing saving it from one star was the prompt response when I messaged about the issue. I'm waiting to hear back. Hope the box will be better & I don't regret leaving Ipsy. Their app is far superior, so a better app is possible.

This app is very hard to use. When I try to view my boxes, it is blocked with a notification to complete my profile, which has been done (and more than once!). When I go to Discover, it is showing old articles. I have tried to refresh it but instead of showing new articles, it shows older ones and there seems to be no way to sort the articles so it is mostly useless.

good products, but the app is a total mess. most of the time it will log me out and then it'll say my password is wrong even though it's correct, and it wont let you reset the password either. 85% of the time you don't have "boxes" option in the side pop up menu. making it almost impossible to pick a sample when customization opens, because the boxes tab is how you get to that option, and more than half the time it's not even there to click on. love the products, but the app has too many issues

app is "okay," Birchbox is awesome! I never have a problem with receiving my Birchbox at all and I've been getting it for years. I rarely buy makeup bcuz of Birchbox and it totally saves a ton of money on makeup, for sure!! The only makeup I buy is what I love and tried thru birchbox. I don't know why people are complaining at all, customer service is great. For 10 bucks a month it's totally worth it and more.

I'm very happy with birchbox itself, but the app needs work. Pages take awhile to load and there is a notification about filing out my profile (which is already done) blocking the half the screen i'm my boxes menu. I reached out to customer service and I felt that they were denying any problem with their app and it was my and my phones fault it wasn't working. I'll try again and update with any further development.

FIX UR SITE! Their site crashes constantly which is 1 of the reasons I didn't continue w/my Subscription (6mo). All "Help" & "Customer Service" links crashed so I couldn't get help except direct e-mail. I was told to try going thru a browser vs their app. Still crashed. I wish they paid more attn to my beauty profile BUT it was decent. Very pretty boxes but I switched to a sample BAG app. U can opt out whenever or put on hold, little bags r adorbs & I get better personally tailored samples.

I hate this app, and wish I could cancel. I received 6 mos as a gift and was so excited! Since then, it's been nothing but frustration and disappointment. I have struggled to make my personalized choice the first month, trying multiple times on different devices to FINALLY get it to go through. You can't access help in the app, you get redirected to "this page doesn't exist" etc. When they do respond, it's not helpful. This month I didn't even get to make my choice of product. FAIL

Most of the time the samples you get are repeated. They send you items that can barely be use once the vast majority of the time. They aren't personalized, so you constantly receive items that are either to dark or light compared to your natural color. When they ask if you like things or not it is so that they can be sure to send items that you do not use. They tease us with a rewards program that you can't partake in because they automatically review items for you. Don't waste your time/money.

Dear Birchbox, PLEASE update the android version of your app. I had an iphone this past November and I can tell you your apple app is like comparing night and day. My boxes list will never load, and the discover feed is about the same. I have resorted to using my web browser app to make any selections or purchases. It's just that unreliable. I have continually checked for updates, and have reinstalled the app.

Be aware what u sign up for. They won't let cancel. Read the fine print. I'm stuck with it for another year. I've wanted to cancel since last last 2021

I love my monthly Birchbox! Wish I could buy all my friends a subscription but I just can't afford. Love everything about the company. The app doesn't always work on my phone. It hangs up, content doesn't appear @ times. Need a bit of work. But, I'm getting used to its quirkiness. Thanks Birchbox! Love the concept & products! It like getting a present in the mail each month!

I have been getting birch box for over a year, I love the box but the app is so bad, i don't know how it is still this bad! It makes it so difficult and really effects the whole experience. Currently looking into other subsciption boxes purely because both the app and website are terrible for members. Conviently the shoppong part of the app works fine. If I could give no stars I would

Birchbox is great, but I'm about to discontinue my subscription because of this terrible app. It does not load. I have a Samsung S10+. It has never worked on previous phones android either. I cannot change my preferences because of this app so keep receiving the same items over and over. Fix please or I'm canceling.

You can sign up for a suoscriotion box monthly, or shop for individual items or boxes sets. Warning: it is easy to spend a LOT of money here! So many pretty things! The app is easy to use, and there are frequent deals and coupon codes. Easy and fun. And dangerous... 😉

This is my 4th consecutive year with Birchbox. I hate to see so many bad experiences, it's kinda freaking me out bc I JUST went back to them after trying Ipsy out. I'm only 1 month in so if they're like they WERE, I can assure you it may take a little time but in the past my issues (literally, boxes that didn't come), they would add to the end of my subscription, I love their attention to my preferences. Geez I hope it's not going to be a review I end up changing.

The design / visual aspect of the app is great, but that's all I like about it. Loading is super slow, navigation is inconvenient, and there's a banner that blocks part of the "Boxes" page but can't be closed.

The quality of the app is very poor. It does not all you to see everything on a page, it does not function properly when reviewing products and displays as if it's trying to fit in the website into a smaller format. Not happy with this one, almost easier to use the website.