Blibli.com Belanja Online

The app is good. But you guys have the most frustrating problem resolution flow compared to other simmilar app. Looking at the comments, it seems I'm not the only one with this view. Also your customer service experience is really bad.

Been using this app since 2018 and it's been useful for me to buy anything that i need. They even have 2 hours delivery for some particular products especially bumbu masak. All the cancelation resolved nicely. Great job for the customer service team. And off course i (almost) always received my items within 1-2 days. Mostly even in the same day cos they offer same day delivery without any charge! Keep being awesome!

1. its hard to use cust service chat in the app. only blank screen appears. 2. Always have problem with payment verification from Permatabank VA. 3. Cust service Response is very slow. They mark my problem as solved while the money is not refunded yet (this should not happened. cust service MUST be communicative about the status even if they cannot refund it yet. and dont mark it as done. what the heck) tldr: bad ux (cs chat), bad customer service, bad verification process

Worst hotel booking experience ever. You're allowed to book a free cancellation room but when use voucher the term became cancellable but not cancellable if use voucher (even on to pdf voucher it still say cancellable term is cancellable) . You should prevent user to use voucher in the first time for the free cancellation room then, so they only can sellect non cancellable room. Feeling so dissapointed with the way it communicated totally missleading and waste of money

Mixed experience. So hard to cancel an order. Both seller and buyer already reached agreement to cancel an order, but we had to reach out to blibli team and waiting for quite a long time for the request to be processed.

This app look so good visually, combination was great. Also this app easy to use for beginner. There's some element that can help beginner user.

System error. All your orders were canceled by blibli and refund will take for ages..shut down your system so nobody can't buy anything rather than you canceled their order. Our money is stuck.

suddenly can't access the app. "Server lagi dalam perbaikan" more than a week. complaint get no response, tried to reinstall yet still can't access please help!!

1. It's so hard to simply cancel an order!! The order is just made seconds ago, it's definitely not be processed yet, there's no harm done. But I can only get the refund in a form of voucher where I have to spend the exact amount on another transaction. Why not simply refund to blipay??? If you want to force me to spend it, it's much easier that way!

Good apps, easy to use with good UI/UX. Lot of cashback, discount and also free shipping!

Dont have information for used or new goods. Bought a hard drive with preinstalled windows and apps, no information from the seller about the condition (only product specs and generic ads pictures from brand which are potentially misleading). I assumed its not mandatory from Blibli to state the condition of the goods and that lack of feature was exploited by sellers

Since i using this app. I find it very helpful. I can easily buy whatever that I need. the service is very good and I like the appearance of the application which is easy to understand.

Wow! The apps is really easy to use, th graphics is very interesting! This apps doesn't take up much space in my handphone, awesome! Thankyou Blibli 👌

very easy and simple to use, especially when i need to find things fast. lots of discounts. recommend!

when i was using this app, give me a lot of comfort n ease to find product that i want. pokoknya belanja belanja online, i choose blibli

A very useful online shopping app. Also, the UI/UX is simple and easy to use👌

2 times in a row my transactions failed due to seller mistake in stock and or price (I'm wondering what kind of seller does blibli have). Also no cancel button. So I have to wait for 3 days for the money to return. Customer care menu is hard to find in the app and the solution given is the easiest solution for the customer care officer not the best solution for the customer. If you keep this up, please change the name into "Customer Complain", don't use "Customer Care".

So much fun and easy to use this app! I can find what all I need, especially in fashion. Their products really great! 💯

best apps for online shopping, i think only the best seller that appear in this apps, so it can make this apps not to crowd off many things..

For the first time my order that separated into 2 package, 1 was lost in logistic but Blibli resend the package! Great customer experience!

i am a happy customer, super fast delivery, complete products and various payment options! great job Blibli

The application is easy to use, not slow, the display is easy to understand even for new users

Friendly user interface, great shopping experience. Blibli needs to expand to more customers. More available shops, more customers

This app really Awesome, I love it so much. Its simple to use and user friendly. AWESOME!

really appreciate it. easy to use and the graphics is very interesting. easy to use and doesn't take up much space in my phone. thank u

Great application for me. Overall, I am satisfied use Blibli application. Easy user, many quality products here. Good and success always

very good application and easy too use, it's help us to shopping easier in this pandemic!

The apps is user friendly and there are a lot of discounts and promotions in this apps. No doubt! 💕