Bluebikes

Updates in real time well. There mapping feature could be better. It would be helpful if you could transfer start and end docks to google maps easier. Overall I love the blue bikes though. The amount of docks is great

Astounded. -- Locate nearby bike stations. -- Easily locate other stations along the way to avoid additional charges. -- Plan out your trip. -- It does have the same shortcoming as Google Maps, though. Namely, detailed directions that take you completely out of the way. --- Just stick to the map and you'll be fine.

They charged me $1200 for a bike that was stolen! Avoid using this app unless you can afford that, the risk of bike theft in Boston is way too high

Will not accept any of three credit cards I've tried. Called customer service and the agent told me not to use Apple pay (I don't have apple pay). Told me it's an issue with my financial institution - what a joke.

Super easy to use, transparent, current, and incredible value.

Bluebikes is an extremely convenient bike membership program. It's cheap, there are a ton of stations, and you can quickly unlock a bike with a key or the app. I highly recommend becoming a member. The app itself is simple to use and makes checking out a bike an easy experience. Good work all around!

Convenient, intuitive and cost-effective. Forget about public transport or rideshare. This is hands down the best way to get around Boston. Get yourself a monthly or yearly membership and you won't regret it. My only gripe: sometimes the app will claim that there are no bikes in a dock, when in fact there are. Then it won't let you unlock them. Please fix this!

Their bikes are great if you want to explore the city. There are a lot of stations around. Their map is not the greatest if you want to look for a bike key when you purchased an annual membership. However, when I called them, their customer service was really helpful. The angle points for different prizes are really fun as well.

Riding a bike after more than 30yrs is priceless. I am riding everywhere just so, I can see how far I can tone my muscles. Just hit my 100th ride in under a month. Love this Bluebikes system.

Good user interface and simple design. It's very easy to find bikes nearby and rent them using the map feature. The map can be a little finicky sometimes (it's not as smooth as the Google Maps app for instance) but it does what it needs to.

Absolutely horrendous experience with this product. Stations are constantly offline, causing bikes rentals to stay "open" and requiring me to call customer service every time. 6ish times in fewer months.Once the bike I'd used was rented from a station while it was offline and it went missing. Showed up about a month later across the city, but not before multiple calls in which Bluebikes customer service made sure I knew I was liable for $1200 of it didn't turn up. Absolute trash service.

The customer service is amazing! I had an issue when docking a bike, and the kind woman at customer service was able to explain the best course of action, and really helped me out! Pricing is very fair and is a convenient way to get around Boston, especially when service on the subways are happening!

Very functional app for a very functional service. I can rely on the app to tell me how many bikes are left at the station by my house. I sometimes book. It's functional, it's clean, and it's light. A must-have in Boston.

I'm a day tripper and new user and this was amazingly easy. We loved it! The only thing that could be improved is a link to click under your trip history that directs you back to a previous station. And you need more bikes

The bikes are really convenient, stations are plentiful and rental is cheap considering the mobility you get. I've also had consistently fast, helpful costumer service. They honestly go far above and beyond, if only more companies had this level of service

The app works as expected, the process of renting a bike is convenient. The only strange thing is that the distance of a ride in the ride history is rounded to the whole number of miles (I think it should be more precise)

Love this app. Works well. Angel rewards makes things fun.

App literally doesn't work for unlocking bikes...not sure the point.

Half the bike racks have no or almost no available bikes at any given time. There are many broken bikes at the racks these days which I think is the source of the problem, bikes not being fixed. Customer service used to be by phone and was excellent. Now they send you to a web form outsourced to Lyft! Yet you can be charged over $1000 if you cannot successfully dock the bike. A few times the rack seemed to be broken and I could not be sure it was working--phone customer service is needed then.

My experience with Blue Bikes has been good thus far. I had one incident where a bike wouldn't dock and the customer service rep was really helpful and patient. I enjoy being able to ride through the city and get exercise at the same time.

Pros: free through my work, gets you from point a to point b. Cons: 1) very poorly maintained service. 2) Key that came in the mail never worked, no activation instructions online. 3) seat would not stay in place, kept painfully crashing down and injuring me while riding (yes, fully clamped!) 4) docking is unreliable and docking clamp defective on some bikes impeding docking unless physically pushed into place, making hands greasy and disgusting. Overall very poor quality.

Terribly managed. I've used this app for 2.5 years. Stations go routinely offline for days and still accept bike docks. So even if you docked the bike properly and got a green light, the app still holds you responsible for possession of the bike because the station is offline and doesn't report to the app that you returned the bike. It takes days to get this resolved and ensure you don't get billed for extra hours or missing bike. Oh and you don't get to rent bikes in the meantime.