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BOS:311

BOS:311, formerly known as Citizens Connect, is a cutting-edge, full-featured tool for enabling Boston's residents to improve their neighborhoods by reporting issues such as potholes and graffiti. The reports are automatically fed into the City’s work order system so that they can be tracked and assigned to service teams. Users can follow the status of their request, by using a unique tracking number for each case.Residents can also share their reports with others, or tweet about them with their friends.Please install the app. Join us as we re-invent the Citizen-Government relationship!

Category : Tools

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Reviews (27)

Luc. V. Mar 21, 2022     

The "submit" button to send a report doesn't work. Tried to submit a broken bus stop sign on my commute this morning, checked that all the fields are good to go, but can't submit. This is a new issue, I had no trouble a few months ago. Otherwise would be 5 stars

How. B. Dec 2, 2019     

Used to be good. It was easy to use, get alerts and easy to find the schedule. Now it's terrible. Bring back the old one.

Eri. D. Dec 6, 2021     

Better off just calling. They ignore the photos and just close these tickets without addressing the reported issues.

Mat. M. Mar 10, 2022     

App keeps running in background and showing floating messages about connection

Lin. F. Oct 29, 2020     

It worked well for a while. Now is completely broken. Even uninstalling doesnt work.

Mic. C. Aug 13, 2019     

boston is awful in terms of accountability for closing tickets. e.g. ive opened several reports regarding waste management failing to pickup curbside garbage or recycle. instead of them picking up the waste they ticket us for not bringing the full receptacles back to our house. countless other examples. boston Gov takes the L

Jam. H. Apr 10, 2019     

always eager to help solve your problem and keep you informed during the process.

Pat. L. Feb 26, 2020     

Fails to create any request. App just doesn't work for me anymore

Eri. B. Mar 22, 2020     

App gets the job done and the 311 team is responsive. Great tool for the community

Luz. S. Oct 30, 2020     

The best way to ensure that our needs are meet at a personal and or community level, is by voicing our concerns. This platform allows constituents to speak with highly experienced Representatives, whom will go above and beyond to ensure safety, peace of mind and equality. Unity equals power! Highly recommended!

Cha. D. May 2, 2019     

Easy to use & report issues

Viv. B. May 25, 2020     

They never follow up on complaints about city agencies!

Joh. K. Sep 12, 2018     

It's good to see things around the city.

Sea. M. Aug 16, 2020     

Basically useless unless you want to anonymously snitch on your neighbors.

Hol. V. S. Aug 22, 2020     

APP. OK, Response from CityHall depend 95% upon: The Issue,City Dept. Req. & IF Individ.reportng. is considrd. worth time for a response. Dispatched Agents permitted to: Ignore call, reprimand caller, determine that obvious Infractions=No Evidence, Lie. MAPS are outdated: 1 Condo.Develop has "No Address" yet-1 Resid=Fined, 3 ignored for identical Infractions !? Need DIS, Resid. Pkg., BPD? Prep.4: Ignored,run'round, BPD shrinks u while perps.illegally plow&dump private snow over ur HP parkd car.

Dan. S. J. May 15, 2020     

Yesum ~ Koolistickly Kool Kapture , " You'll Enjoy This App BOS311 "

Rob. W. Jun 16, 2020     

App crashes immediately after launching

Ros. B. Oct 19, 2019     

Effective.

All. M. Jan 31, 2018     

Your GPS Has a Mind of its own.. If i type in a address your GPS feels like i put in the wrong address and it want to put in another address.. So i clear it and retype the correct street and again it wants to select it street of choice.. Aggggy Oh and dont even think about moving or walk away when doing a request.. Bcus again that Waak GPS keeping interfering were it's not wanted... Grrrrrrrr🍗👹

Edg. A. Apr 27, 2018     

Downloaded to log a complaint. App wouldn't allow me to register. Utterly pointless.

Sop. J. May 27, 2018     

Very useless and productive!!! Immediately in system! Case opened immediately is violation found! God bless America 🙂

Ant. N. Aug 10, 2017     

Worked great before update now it is garbage

Aar. M. Jun 1, 2016     

All I get is error messages saying the services won't initialize. Totally useless.

Sea. M. Jan 2, 2017     

Application doesn't do anything other than list the following error, "services not initialized". Previous versions have worked well, but right now the application is completely useless.

Mar. A. Dec 31, 2016     

Gives the error message "Services not initialized" when I try to submit a report

Sha. P. Jul 18, 2016     

Works only half the time.

A. G. u. Feb 8, 2017     

Awesome informative on traveling by wheelchair