BT Smart Home Cam

Since the upgrade from 3.0.9 to 3.010 You can not view any of the cameras and I have 3 The help desk are useless to say the list I have told their is fault on 3.0.10 Gone to deaf ears... There is no escalation procedures Can dome one help

Rubbish will not let you sign in over 4 hours trying with a bt god on the phone it still won't let me sign it saying wrong email address 3 cameras that don't work because of this app sort it out

It gives a lot of misleading notifications. When it senses motion there was actually no reason for them - but when you do enter the room and make a lot of mess around app says nothing! And the price is definitely too high. Recently I have many errors. I can't see how to fix stream issues.

Could not be more happier. I got a Assistance Dog, now my wife and I enjoy rock and roll tribute shows, now as the music is loud add him being black people could step on him, so we leave him at home. He is happy and best of all settled. The camera is the key we watch him settle once we saw him wake up to look at a cheeky moth flying to close to him.

By camera firmware upgrades has taken away the motion detection feature to only work if you pay subscription. £6.99 for EACH camera for 30 days. Used to get app push notifications and emails with motion detection and you only had to pay to store these images online. Only 5000 downloads. Hope they realise the failed marketing. I've moved away from BT as well due to poor service!

Using a Sony Experia T2, even on wifi, the app reports that the camera is offline. This is simply wrong. I know this because my ipad app connects instantly. The android app logs in but that's all it does. When it logs in, it logs me out of the ipad but suddenly the camera is allegedly "Offline". This android app is totally useless.

No problems with the app for the last year but now the recordings are only accessible for 4 hours through this app. Contacted customer services at BT and they have looked into the problem - they say the fault is with the app. I agree with them as I can view the recordings through the Internet. I hope it will be sorted.

i have been using this app every day for over a year. i works 95% of the time when the BT servers are online, and occasionally drop out preventing connection. the app has not been updated visually since i have been using it. but, i don't really care about the interface, as long as i can view my cameras. the interface looks like the head of bt smart home service asked there teenage son/daughter to create an app for the business while there in bed waiting to fall asleep. then they showed their parent, and they replied "yer, that will do".

Recently brought this, but when going out its ok. When I come home and it connects back the home wifi. It keeps saying unable to receive data from the camera. Tried several times, but still unable to receive data. I have to keep turning the camera off, then on. I feel embarrassed as I work for the company. Please sort this out now.

Tricky for others to share. They must create account, this is not stated clearly.

Good picture quality. Doesn't save to email, save to cloud only at prenium rate.

This camera is just a camera you can view over the web. You need to pay £6.99 a month for any useful features. The latest update slowed the access down and made it unreliable. One to avoid.

Hands off until the premium features are available for free. Would recommend other cheaper home security cameras which provide these features for free. Push notifications aren't working.

Unable to connect the camera to Chrome book. Premium features are very costly. Not worth the money. Don't buy.

£6.99 every 30 days to even see ANY motion detection is a complete joke. Shame on you BT.

Why you've localised it to only work in the UK I don't know

The app kept saying it wasn't my email? Then eventually recognised it but now won't recognised my password and doesn't allow the reset my password. Wasted all day on it now it's going back.

Not bad but new update has made it worse, cant connect via 4G now but could before, new bugs by looks of it....

Events will only show 1 page will not go forward or back on App , please fix this issue...

But anywhere else - forget it. About as much use as a chocolate teapot! Yes, I do know how to set it up, yes, I have tried all the options available to "fix it" but to date it doesn't work anywhere but at my home. Anyone having the same problem? If so I would love to hear how you got it to work. Thanks.

The point of the camera is what?I can see through the windows who is at my front door, when I am at home? I wanted to be able to do it when I was at work.

I get notifications to my work iPhone but not to the android app. Poor.

The app itself is just about ok. However, it won't record unless you pay b.t. £6.99 a month and you can only view images remotely for 15 minutes at a time. Don't buy the camera. Complete waste of money. Pay just a few pounds more for something that does the job without paying £6.99. Like I said, the app is maybe 3 stars but the limitations of the hardware make it not worth installing.

No problem with setup. Monitored home from work today.

Can see what's going on at home from anywhere

Worked for a while now video stops streaming after a few hours. Help desk take forever to answer but friendly when eventually get through. I would not recomend buying this based on yhe trouble I've had and the fact it still doesn't work after being told all the problems have been fixed.

I have downloaded bt smart home cam. Since no joy and you can not login at all. Call bt, said that I should call bt shop and call bt shop, said I should call bt and we are not dealing with apps. We just sell products but not providing any of support. Great help and customer service that taking hands 👐 off from responsibility. I should recommend that not to buy any product from BT Shop.

Updated review. When I bought this camera a few months back the app would not show me the video feed while using my mobile connection even on 4G. Only WiFi worked. It really limited the usefulness of the camera. However I applied an offered camera firmware update today and now video plays flawlessly on the app from my camera via WiFi and mobile connection, even 2g. Very happy and doing the job nicely.

£6.99 a month for premium features?! You're having a laugh! Rival cameras offer this for free.

About every few days the camera looses connection to the app. It still has internet connection because it records incidents to the cloud. BT sort it or refund please.