Capital Bikeshare
CaBi consists of a fleet of specially designed, sturdy and durable bikes that are locked into a network of docking stations throughout the city. The bikes can be unlocked from one station and returned to any other station in the system, making them ideal for one-way trips. People use bike share to commute to work, meet friends for dinner, or simply cruise around and see new sights. After signing up, all trips under 30 minutes are free.
The CaBi App allows you to purchase a pass, unlock a bike, and ride right away.
Within the app, you can view all station locations, view the number of available bikes and docks, and save your favorites for later reference. Keep track of your ride with the timer that automatically starts when you undock your bike. Need a route suggestion? Simply tap a station pin or location and the app will show you the best route.
Happy riding!
Category : Travel & Local
Reviews (28)
It won't link this app to my account and won't send a password reset email when I try to recover the account. So then I have to pay to unlock a bike despite having an account. Incredibly annoying.
Held a desposit that is 3x the charge for the day pass, couldn't find a docking station for 15+ minutes which I was then charged for
Easy to use app and bike share especially compared to other cities around the US.
The new update has rendered this app totally unusable. The QR scan functionality doesn't work. I was left stranded when I couldn't unlock a bike, and there was no back-up option to unlock using the keypad. The update also removed the trip planning feature. I can't check for docks near my destination before unlocking a bike. Now, I have to plan my route in a Maps app, then return to the bike app to blindly search in the general area of my destination for a dock. Total design failure.
I watched others fight to rent a bike without the app. Once the app was installed and all my info was added it was easy. Very long user agreement. I did have a misunderstanding and was charged $42.00 when I thought I had paid $8. Fortunately I was able to get that worked out through an email contact within the app. Great option once the program is understood.
Can't use the app anymore. The map shows up with no dock/bike information. The public transit tab doesn't produce any results either. My Profile page opens with no issues, but can't get the Ride History refresh to show previous trips. All in all, a broken app, and coincidentally my annual membership is up for renewal, so I'll wait before deciding on to pay for another year.
Garbage service. Broken systems, weeks long to get repairs. Taking down stations when can't even maintain basic level functionality.
App is fine, but pricing information is missing and misleading. Part of this company's business model appears to be to confuse and mislead customers I'm angry that the fee-calculation information isn't clearly available anywhere. I tried so carefully to find the pricing information, which isn't available. The app itself works fine and seems to be well-designed. I found it easy to use.
The new app doesn't handle the display properly when the font on an Android phone is above the default size. It gets cut off and is sometimes not visible at all, causing problems using the app, like being able to tell how many bikes are at a station. Changes in display size seem ok.
Very fast and intuitive app! I particularly like the fact that you can see how many bikes are at each station and that it is so quick to check one out! What pleased me the most, however, is how attentive it is. I recently had my bike lock but complete the ride due to an issue with one of the docks, and the app notified me and gave me the option to call customer support so that I would not continue to be charged!
I've been an annual member for about 10 Years. About 2 months ago it just stopped working. Keyfob didn't work...would just get red light. Tried scanning QR code on handlebars with app and it says "My account is on Hold" I've called multiple times and they tell me my account is fine and working. Also been told to download Lyft App. (That also doesn't work) Sent numerous emails with screenshots of App messages. Haven't received any replies. My Android is up to date. I've reinstalled the app. I can't even go into app or online to look at credit card info or even change credit cards. It was supposed to automatically renew membership on Oct 18 like it has for the past 10 years. It wouldn't even renew. Maybe that's a hint that I should just give up on Capital Bikeshare.
The update is a major step backwards. (1) the bike lanes no longer show on the map?! This will make biking in DC more dangerous than it already is so please add the bike lanes back on to the map. (2) I can no longer flip between using the icons on the map to indicate 'number of free docks' rather than 'number of bikes' Why remove that feature?
Account has been on hold for the past 2 weeks. Called multiple times only to hear that they'll email me with a resolution. They haven't. Also tried emailing. Nothing. Worst of all, I purchased a year membership and it's just going to waste since of their incompetency.
Returned a bike and the machine turned green to confirm it. App refuses to end the ride. Filed a report with pictures and called many times. 3 hours later and still not fixed. Phone rep said it's "server issues". Edit: Finally got it fixed after many phone calls and several days later. Was charged $90 late fee that I had to call about again to get a refund. Will never use again.
Decent, but with a major flaw. The app tells you how many bikes and how many open docks are available. That's vital info. Without it, you can know whether a bike will be available to you or where you can drop off your bike. The problem is, the app's info is very rarely correct, particularly regarding the number of open docks. I had multiple occasions where I went to drop off a bike only to discover that although the app says there are 3 open docks, there are really only 2 and both are broken!
Before the BIG update I was able to save docking stations as favorites. Can you please restore that feature to the new app? It was easy to see what was available without having to move the map to the docking station.
It says I have no internet connection but the other apps are working fine. I checked the settings to ensure if everything's turned on and given access to this app, which it was. I even used mobile data to test it and got the same answer. I've tried this app on my iPhone which works fine. I'm using Google pixel using the latest Android version.
There is a lot of tiny issues that add up to annoyances. Like why do I have to put a star after each ride when the issues aren't even all inclusive? Why is the report issue with bike never sends an email? I press a red button on the dock but how do you know what's wrong with the bike? And most recent annoying update: the red overlay of where you can't leave a bike.you can't see anything and it's bothersome and a user can't remove it.why? People still leave those electric bikes everywhere
Bad service. They false advertising selling a membership of $8 for 24. This is just a membership and won't give you any time to ride the bike. Then you have to pay $2 for 30 minutes after that. Their customer service is really bad too. They said we didn't return a bike and wanted to charge for it. We had to go all the way back to the docking station to check that it was returned and it was. It resulted that the docking station wasn't working and wanted us to pay for the full night.Get a scooter!
You can no longer unlock via 5-digit code. I don't want to have my phone out to scan the bike when I'm halfway in traffic and adjusting the seat! Keep the legacy unlock systems at least at the stations that still have these, which at this point is every station. Edit: No longer seems you can purchase guest bikes.
Very easy and convenient to use. only addition I would love to see is an in-app option to get extra time when a bike dock is full. Otherwise it's awesome.
So far everything worked fine. Just the display on some stations are not working so doesn't allow me to pickup bike through credit card, but that does not matter to this app itself, just is part of Capital Bikeshare system
Used to be alright, customer service was never good, recent update has left it totally useless. All I know is one day I get on the app and it says it needs some new information from me, fine. It asks for my driver's license number, which I don't think you need to operate a bicycle, but fine. It wouldn't take my VA drivers license number. This app is for the DC area and you can't take a VA drivers license? Customer service could do nothing and 'escalated it to their senior team.' Oh hey Lyft!
Its nothing but trouble using this app. I figured i did not have an option to login without my phone and use my email instead. These folks make it even harder to navigate the website. I think they trying to make it more secure but really its only a hassle. Makes me think i should just buy a walmart bike and be happy then complaining here.
No better feeling than NOT being told BEFORE having to walk 10 minutes to a station that all the e-bikes are reserved! It's as simple as letting us know they're not available within the App itself, Capital Bikeshare! No need to make us walk aaaaall the way there to scan an "available" e-bike ONLY to find out it's been reserved for the next 20 minutes :s Just send someone to personally slap us in the face with a raw salmon as well, why don't you!
Its decent. I wish there was an option to delete your account. I only was visiting once. I don't plan on coming back and this app won't allow me to delete phone number, card info or account all together. I'm very concerned for my private info. Download at your own risk.
Constantly bugged. At least 25% of the time, the app claimed I didn't dock my bike, so i have to delete and re-download, wasting time!
Such an awful app. Continually closes/crashes without explanation. Plus, why do you need so much personal information to simply let me ride a bike for 10min?