CapMetro

Not bad, but could be better. I wish it was better integrated with Google map.. I wish it had the ability to upgrade to weekly pass and the ability to print a ticket in a bus if your phone battery is about to die and naturally canceling out the app ticket. Also, recently, the app has been crashing a lot but I don't want to reload it and possibly lose my pass.

Slow and unreliable. Prone to freezing constantly. I often have to close and reopen it. Anytime it's closed or even if the screen locks then it has to refresh data and it takes 20-30 secs. I have to wait at the bus stop with the active ticket pulled up in the foreground and make sure the screen doesn't lock. If I wait until I see the bus to pull up my ticket then it will take too long - assuming it opens without crashing

Up until recently, superb. Now buggy. The issue is it has started 'eating up' my tickets. I bought many full-day tickets in advance. For a while I just scanned, they lasted a day, as it should be. Recently, however, it has begun to 'eat' my tickets after one use, making them disappear from both my repository and my history before their time is done, sometimes between trips. I already have lost four full-day tickets this way. A shame, because before this it was restoring my faith in government.

The app doesn't always tell you when a bus is canceled, which can leave you stranded. This is especially true for the 985 route. I have signed up for the Metro alerts on my phone, but I usually don't get an alert that the bus was canceled. I just bought a $121 parking permit because CapMetro is no longer worth using. I understand you are short-staffed because of covid, but you could still update the app and send out alerts. People's jobs are at stake when you cancel buses.

A cr-app by CrapMetro. Trying to access passes on phone brings up data errors, the next departure feature seldom works, buses that they say should be at a stop at a certain time don't show. Hey, people have places to go. Had I known I can't rely on the bus, I'd make other arrangements. Heck, sometimes I can walk to the destination quicker than when buses don't show. #DefundCrapMetro

For the last few months, this app has been absolute garbage. I've been using it for years without issue until this year. I lost 2 prepaid bus passes after uninstalling and reinstalling the app. When you first open the app, it freezes. If your screen times out when you have your pass open, it crashes the app. And today, I keep getting a lot of error messages. It's getting really frustrating. Please fix this issue! I know your services have been better. I been riding with yall since 2014!

Ever since the new update, it crashes frequently when trying to open. Then when I re-open, my monthly pass has a data error & I can't access it so I always end up buying a single or day pass moments before my bus arrives. A waste of money on my end. I take the bus everyday, it's my main mode of transportation to & from work. I am disappointed that capmetro can't resolve this issue, especially with all these tech companies moving to Austin. You'd think they'd be able to make a functioning app.

Overall good, not nearly perfect. Occasionally, app updates can screw up your transit plans, so it's best to check before starting your trip. Moving a pass from one device to another isn't a difficult process, but it's not intuitive, either. Currently experiencing a bug preventing me from displaying passes but unsure if that's not a phone issue with memory. We'll see if a reinstall clears it up.

This app is fine most of the time. The problem is that when it fails, there are no other cashless options and I end up paying for a Lyft. Twice now, I have no payment options when I've tried to buy tickets despite having multiple methods saved. A phone restart fixes it but that takes way too long when you're trying to board the bus. I have only one account and I'm logged into it. I've reported this to the developer email address but didn't get anywhere.

They redid the whole app, but it still has the same issue where when you activate a pass for the day, it only stays on the "Active" tab for a short period of time, and then it goes back to the "Available" tab where it gets lost among your other previously purchased passes... even though it was already activated! I don't know why they can't get that to work correctly. The app knows the pass is active because it displays an expiration date, it's just in the wrong tab so it's hard to find.

Not user friendly, glitchy. App map functionality needs work. Different symbology should be used to denote different routes. Park and Rides should be included as a layer. Stop IDs should include GPS coordinates so I can look them up on Google Maps. The app is about 1/2 way there. Has potential to be a good tool, but so far not there. Is definitely an improvement over looking up schedules online.

this app used to be fantastic, and as a student I found it invaluable when i needed to know when I should rush for a bus or find an alternative form of transport to get to class. it was always within 1 or 2 minutes. in the last month or so it has become horrendous, completely unreliable. more often than not the bus just simply never apppears others the time of the bus from the stop steadily increases rather than decreasing. it used to be precise, now its just a guessing game

My phone runs Android 11, it's less than a year old but it's a $99 phone. When I open app, it takes forever to start. Eventually when I can click on ticket, it takes forever to bring up the ticket to show the driver. I have to constantly explain to driver I am waiting on the app. Do you have a lite version? I just want to show driver my ticket. I can use Google Maps for the rest

I would have gave you a higher rating but soo many times people are waiting for me to get on the bus because this app has me doing extra things that are unnecessary and tells me I need to update the app and free up space, then that is extra time also. I don't understand the concept or logic behind the pay wallet. It's just more extra stuff to waste time when people are standing behind you frustrated and the bus driver is frustrated because they're ready to go and keep up with their time. Thanks

There's a lot to like about Cap Metro buses. With a few exceptions, drivers are generally very friendly, patient, and helpful. Most buses are clean, very clean compared w/ buses in some cities. On the down side, a lot of buses just haven't shown up lately. Schedule & "next bus" texts show bus arrival at approx time & then, a few minutes past that time, new arrival time appears that seems to be the next scheduled bus. One time, it happened 2X consecutively before I gave up & got a ride.

App crashes way too much. Multiple times I've had to ask the driver if I can show the pass when it loads. Edit: If I could rate this a 0 I would. No improvements at all. I have tickets stored here that I cannot access because of constant app crashes. This is just trash.

Latest version is showing quite a few issues for me. Slow to load, purchased tickets not loading at all, purchase screen never updated. And the app no longer shows bus schedules, it only lets you plan a trip, it was useful to be able to see the schedules without having to plan an actual trip.

I have not rode with CapMetro in years. I was so glad to find all the new information about bus passes, routes, and purchase options in one place. It was pretty easy too.

Until recently, when I had to re-install the app due to a phone memory capacity problem, I've had no problems. But I only give it 4 stars because now when I scan my QR code to get on the bus, when I JUST bought a ticket (and every other time) I get an invalid ticket message.

Absolutely DO NOT USE THIS APP. It won't open half the time, and then when it does open, the tickets you've bought will be corrupted. The only fix I've found is transferring them back and forth from cloud save to local save. Then the app will tell you you're not authorized to use it. Then it will randomly buy multiple tickets and charge you instead of just buying one. Tried to use it and it just bought $82 worth of tickets...

This app is straight garbage. Takes forever just to open so I can use it, never has accurate bus times, and freezes on a black screen whenever I try to pull up my ticket. Would never recommend, just use google maps for bus times and buy a physical card rather than relying on this "founded by a D-average graduate" pet project.

Good for having the pass on your phone and that is about it. Doesn't tell you if a route is delayed or canceled all together was waiting for a bus that never came, on the app it tells me it's still running, Decided to see if another stop could take me, that on was running 10 min late, app tells me it's on time. Wound up just taking a lyft looked on the app later that night and it updated right in front of me saying my route is canceled.... AT NIGHT!! This has happened several times.