car2go

Works generally well but sometimes the cars take very long to connect to the network and sometimes don't connect at all, requiring a call to the service center. When you drive a lot that's not a problem since past a certain spending point you'll get preferential treatment, but waiting times for non regulars may be upwards of half an hour.

Top cars that users probably not always treat the way it should be. Very good support service in terms of available and efficiency. Good rent conditions and easy to use (time frames, payments, keys, parking). In Berlin there are enough cars. Looking forward to having ShareNow in further German cities.

I have booked a car for 4 h to go to a near city, i picked up the car from Frankfurt and when i wanted to end the trip in Weisbaden I couldn't! I called share now and informed them! And I was so tired I couldn't drive back and come with train, so they advised me to rent it for a day.. i said oki. I kept the car and used it for the next day but couldn't find parking for more than half an hour. They charged me per minute. I ended up paying 150€ bc i thought Europcar 85€ too much. Unrecommended

No introduction in the app. The map shown is without any cars. Seems it needs to register first but I wouldn't do it unless I knew there were cars available in my area and at what cost. The FAQ leads to send an email and that is very funny.

Decided to give this app five stars after seing the multitude of complains. I could register and use the app two times without any problems. For sure there are things to improve, but generally it is a very friendly and convenient service.

Not very intuitive. Spent an extra 10 minutes to figure out how to correctly fiddle key in key holder/ glove compartment. Image and instruction in app not helpful at all. Phone cust. service had too long waiting line. Extra fees for parking in marked area, which was not clear beforehand and without warning. In total: too pricey for bad experience.

0 Stars. The App is more like Alfa version, not Beta. It is full of bugs. Doesn't send the basic SMS message, doesn't give you the option to change the phone number, doesn't validate the driving licence, and the list goes one and one. Extremely poor job from the IT company which developed the app. Anyway, why did you release it on the market if is not working properly ...

Cannot register. The phone number was forced to enter incorrectly. It made me enter a 0 in the front. So the sms is not coming. And when I click the change phone number it asks for my driver's license. And when I enter it says it is incorrect! If the app is trying to compare it with drivers license number in my account then it never asked for it during registration. So I cannot edit phone number not login !

As long as you can avoid the Fiats and Citroens the experience is quite good and fluid.

There is a bug where bookings don't work. I booked several times and was unable to find the car/found somebody already in the car. I tried contacting support but the number is hard to find and calling it gives a long waiting time, which does not work when I am in a hurry because I couldn't find the car. There is potential but I am very disappointed

Ver bad experience, rented a fiat 500 E for a day, realised half way through that the normal charger was missing, I called and wasn't given any solution, not even a compensation for cutting my day short (because the car was running low and couldn't charge it, they credited me 5eur which i almost find insulting). Never using this app again, bad service and dont even bother making sure their cars come equipped. Avoid if you plan on driving more then what the car has in charge.

It is the second time that I am unable to terminate my rental at the time I try. I had to call share now and their response time is quite slow

Worst UX ever. Creating an account logs you out, and then you can't log in again because you don't get the confirmation message. Want to change the phone number? You need your license number. Which they never asked for during registration. Still don't know if you can actually rent a car with this app, because it won't let me log in.

Basically junkware. App would not allow me to re- validate my driver's license. Support told me to re-install. Now I do not receive the sms to confirm my account. car2go to sharenot great😑

once was my preferred choice for car sharing, but over the years got hyperexpensive in connection with the worst service ever - saturday evening over 40 min in the waiting queue... no words! plus: app with new in-app fueling, and if it doesnt work there is no backup fuel pay card in the car so you pay by yourself... well, me no more!

Can't verify my number: SMS arrives, I input the code but nothing happens. Tried two days in a row, always same (non-)result.

The map information has been missing for weeks now. I contacted the support and got a ticket number.

The app has a problem in accepting credit card. Tried both visa and mastercard. It returns a "something went wrong" error. No other payment option such as paypal is available.

It's nice to be able to use share cars to get from one place to another. What is not so nice is that I now made several experiences that the cars provided by Share Now are so poorly maintained and dirty that you actually don't want to sit in them and rather take a bus or even walk.

After the recent update with a lot more filtering options, this app has become very good. But I still don't like that there is no option to simply unlock the cars without starting the rent, in case someone might accidentally leave something important in a car, when they're in a hurry. And maybe update the description of this app, as e.g. north US cities are still listed. Otherwise, very nice to use, also very user-friendly. Keep it going, devs!

Not sure if it's the latest update or the impending shift to Share Now, but the app has been failing to connect to the network to see what cars are available or start a reservation more lately. Stranded a reservation I had, and when I called the support number it has been disconnected. The app and service are usually so reliable, so I'm concerned about the merger and how well things are going to work.

i like the radar function. but overall there is a lot of room for improvement in terms of reliability. also wasnt able to use a car today because it had dent on the side. tried to report it but the functionality seems broken, so the only option was too call a hotline. the hotline had a 9 minute wait. so i had no choice but to walk to another car 10 minutes away in a scetchy neighborhood. thanks ...

I stand in front of a car. it was free but the app didn't show the car. Other cars were visible around me (but too far away), so no internet problem. The app is very slow and it takes ages until I see the cars on the map. Recently I had an emergency... I needed a car quickly and again the same problem. I was in front of the free car and the map didn't show any cars. I was pissed. DriveNow is better, they still have the plastic card what you can use in case if you have issues with the app.

Latest update broke the app. I've used it consistently on a weekly basis and it has worked ok. No frequent problems. Now there is a 10% chance that the car opens. Doesn't give me any reason, just says service not available now. No error code, that is just bad programming. It is clearly a bug, I spoke to support they had a standard answer, shut down Bluetooth and restart the app. That sometimes works, for now I have to stop using a service that I've relied every week.

I can't speak to Car2Go's service, because I haven't been able to use it. I use LastPass to remember strong unique passwords on all my accounts, and the Car2Go app won't play nicely with LastPass. In fact, it won't play at all. That means I have to enter a userID and a password manually. Sorry, that doesn't work for me. I'm really not interested in futzing around with LastPass and the Car2Go app to copy/paste the relevant bits in while I'm standing on a street corner trying to figure out what's the fastest way to get to where I want to go. Unfortunately for Car2Go, I live in an area that is well served by public transit.

Horrible app, it worked fine for a while, but now I am not able to log in and the screen flashes multiple times a second from blue to white, while the app does nothing and tells me to "hang on". Worst experience, please fix the bugs. Edit: It is finally working, gonna increase my rating with time if the app remains stable.

Every single time I use this app: 1. It took too much time for the data to connect to the app 2. The worst! When my trip is over the car never lock. I have to call them and wait (the longer I did) 30min!! The people "helping" you are not always doing it professionally. Most of them are slow, don't care about the problem, ... I am not using the app anymore, I alway have problems. I don't care if they havee good big cars, I prefer not loosing my time and take another car rental service.