carter's

Super annoyed w/this app. In the cart section, no matter where I touch on the screen, the item pic slides to left so I can favor or delete it. I'm trying to browse the items in my cart & can't do it because of this. No setting for shipping. I want to set it specifically ship to me or local store. Only once not every time I view my cart. It'll take its time to figure out which items I can pick up right away & the remaining mailed to me. I don't want that to happen every single time but it does.

Changing my review and decreasing from 4 to 2 stars. This app has really gone downhill more and more with each of the last few updates. The "for you" page will never load for me, the "shop" page takes forever to load and there is horrible lagging while trying to browse. This is all even using very fast internet. Also, gone are the days of intuitive navigation. If you have to back out of viewing an item plan on redoing all filters over and over again.

Always have issue with logging into app. It is constantly telling me to re enter email to login. After entering my email it says something went wrong try again later. I have to constantly uninstall the app.

App does not function in a useful way. It's first off impossible to log in until a random time. Then, if you try to use the app to put items in your cart the item availability does not link to the stock database so you always get errors. And it is equally as difficult to check out due to continuous errors of something going wrong and you needing to check back later. After 2 or 3 times that turns into a check back never and uninstall.

The app has issues when you try to pay or use your rewards to pay. I tried multiple times in December to pay via the app. I lost two $10 rewards because I couldn't apply them. I needed to use the app as I wanted to use curbside pickup and it's only available in the app. I had to go on the computer to order online. Takes away the convenience factor of having the app. Not impressed at all, fix this ASAP.

So slow! It freezes on every page, thinks about loading, and the cart is unbearable! It takes 20 seconds after you hit the garbage can to delete something. So you don't know if it worked or if you need to hit it again. Then it freezes! Much work needed on this app!

Keeps logging me out! The app is nice and quite easy to navigate, checkout and manage your CC account but it keeps logging me out and when I try to log in again, it tells me its unable to log me in and to try again. First thought it was me maybe typing in my Password wrong so I kept trying. Left it alone for about 2 days then I opted to changed my password. Kept doing it. So now when it logs me out, I have to uninstall the app and download it again and Its getting to me lol

Tried paying with my carters credit card got declined twice and now I have to wait until funds are returned and can use my card again so frustrating... I used the web browser and payment went through.

Was great to begin with...then it kicked me out and won't let me sign back in and when I request a password reset it days it sent an email but I never get it...ive checked all folders. Would be nice to be able to pay my bill.

Can't even sign in to the app to look at clothes. Always gives me the error " Something went wrong, please try again later." No matter what I do. I'm on a S22 Ultra

Can't log in, I've received multiple emails saying I've successfully signed up but the app just tells me an error has occurred. I've installed and uninstalled numerous times and get the same error.

I'm having trouble checking out and it doesn't say what the issue is. Super annoyed 😒 And no numbers to contact about it.

Pos app...will not even let me log into my account when I know the password is correct. Tried multiple times super frustrating

Update from 11/2020: App no longer works at all. Crashes, error messages everywhere. Don't download this - use the website if you shop Carter's. 11/2020: I really dislike the update. It was helpful to have product names rather than just photos, and the new design is less intuitive to navigate. I liked having the dashboard page be the sales in each section - it made me more likely to click and shop the sale. I used to spend lots of time browsing the app - no more.

Besides the problem that everyone is having with paying with card/rewards (call support--they can see your cart and process it), most of the time that I try to add/remove something, I get an "unexpected error occurred with this product" message. Also, often only part of the page loads and the rest is blank. It's also really hard to find *all* the clothes on a given category even when it's working. In short, the app was mediocre to start with and the bugs have made it unusable.

I love Carter's to pieces, but this app is just awful. It rarely loads full screens; I just got an error message for 8 items in a row trying to add them to my cart; it refuses to stay connected to my preferred store; and when I click notifications, it usually directs me to just the homepage or a blank page. It's terribly frustrating.

When opening the app, the for you page is always blank like just a white screen nothing on it. To find anything you must go to the shop tab and that's extremely laggy and slow. Pls fix

Does not open. I have tried to open app for the past month. Don't tell customers to install it if it doesn't work.

Since the update the app looks nice, but it does not work. Going between viewing an item and back to the list messes up. The filtering does not work at all. I just added some things to my cart, which wouldn't load. I closed the app, reopened, got stuck on the load screen, forced closed, then it asked me to sign in and didn't have my cart items. This is the second time since the app has been updated you've lost a sale because the app doesn't work correctly.

AVOID the app. It's completely worthless and excruciating frustrating. The stores are great and the only way to go. Inventory and billing through the app are inaccurate and incompetent. Customer Service is ONLY interested in taking your money. No ability or desire to help fix an issue . Made sure that you will NOT need to exchange. Carters point of sale can't figure it out. They only return and let you buy new. Losing any discounts or rewards.

New look is not appealing at all. App does not save my home store. Freezes a lot. Is not accurate on availability at stores. I have a whole cart of items, and as I was browsing through them, it kept moving them to the side as if I was going to delete them or save for later. Very difficult to move throughout app. Website is more accurate and easy to navigate.

Want to love it, but I can't. App auto filters excessively when browsing so I have to clear all filters or I don't get any results. I can't scroll through the cart without accidentally clicking on an item, but when I'm trying to click something, it never opens. Can't remove something from favorites without crashing. I don't think I've ever successfully placed an order through the app. I either get an error, or it crashes.

I've had this app for over a year and at one point in time it was good, but man, I don't know what update they pushed through a while ago, but it has been nothing but glitches, freezing, and just not loading. I go to the online website just to order stuff at this point. It'll show you an outfit on the main screen then you go to that outfit and it won't switch over from one design. It's frustrating. The app is worthless.

Since they updated the app, I've been having a lot of issues, for instance, anytime I wanna add an item to the cart, it would just say that an 'error ocurr when adding to the cart', and it's been happening ever since they updated. Yes, the new carter's app looks better than the older version but it has these little details that makes me not wanna buy here anymore:( Also, you there's no 'Favourites List', so I'm just adding them to the cart.

You can't filter by color. You can't switch between colors on item page. The size charts are hard to navigate. I love Carter's and I love their website and stores but I *really* dislike their app. I use it, but I feel like they could afford to and probably should spend a little bit of time getting this part right. People are shopping from home more and more and this needs some improvement.

Worst app ever. Takes forever to load just the Home page. Once at checkout, there seems to be glitch that keeps accidentally opening up the item detail page while you are just scrolling down the list of items in the basket. But when you actually want to select the item to see the details it wouldn't let you no matter how hard you try to click on the item. Overall very frustrating shopping experience.

It doesn't work most of the time. The home page never loads (I've been missing out on my daily "enter to win" points and drawings because I can never access the page). The search filter doesn't work correctly, shows items that aren't available in the size needed. Sometimes it deletes all my points and then they appear again after force closing and restarting a couple times.i don't have time to call technical support to fix this issue.i have reinstalled the app and updated it with no change.

11/24 update terrible - I just updated the app and now the filters don't work. Everytime I apply a filter, it will filter the results, but if I tap on an item for more info (since it's all just pictures) when I go back afterwards it doesn't retain the filter so I have to apply it all over again. I got so frustrated I just gave up and bought something from BabyGap instead. Also now I can't sign in. It just keeps telling me something went wrong, try again. Please fix!

Sooooooo slow! Takes forever to load any and all pages, including the cart. When trying to add or remove things from the cart it often says it's "unable" to do it OR that an error occurred and to "please try again". Trying to do anything on this app takes an outlandish amount of time. With wifi, without wifi, after uninstalling and reinstalling I'm still running into the same problems.

New app is just NOT GOOD. I turned on sorting and filters, clicked an item for more info and when I went back, all sorting and filtering was cleared. Also received an error pop up when attempting to add an item to cart. Is the item not available...who knows? The error message was so generic. PLEASE do some usability testing before releasing an entirely reworked app.