CBS All Access

I have this app installed on my new Sony XR-55A80J OLED TV. Every time I go into Picture Settings to make an adjustment, the image disappears from the screen so I can't see what kind of effect the adjustment has until I exit out of Picture Settings. All of the other apps I have always show the image on the screen when I go into Picture Settings so I can see what effect each setting has when I make a change. Overall, the app also seems to be slow and unresponsive. It's really irritating to deal with this when I'm trying to set up the best picture possible to watch content on this app. I don't remember it being this bad on my old Roku TV.

Crashes upon opening, right after the logo animation, on my Android TV device. I've force closed, cleared cache and memory, uninstalled and reinstalled, rebooted the device. Nothing has helped.

I'm using this on an NVIDIA Shield and the app is dreadfully slow and clunky. From the time I click on the app to the time that the show begins, it will range anywhere from 1 minute to 10 minutes. That's quite a spread!! It takes forever to get past the blue screen to the screen with the mountain & stars and once I'm into the app and able to click on a show, it takes a long time to load the commercial and then it gets stuck. Just stuck there in the commercial. And if it is able to complete the commercial on the first try, it might start playing the commercial a second time and then it gets stuck. I'll then reboot my Shield once or twice and keep trying the app and if I'm able to get through the commercial and begin the TV show, I can normally make it through the whole episode. But the commercials sometimes get stuck as I go through the episode. Based on other reviews, ya'll have some work to do.

Won't quite call it absolute garbage, but it's close. Doesn't do 4K or HDR. Routinely stops to buffer and never restarts. Takes multiple clicks to get to live TV, but you have to wait in between each because it is so slow. I don't usually have issues actually getting it to work, it just takes a while. If I'm paying for your service, why can't I pause or rewind live TV? Oh, and let's not forget that this ONLY works on my Chromecast with Google TV. If I cast to one of my regular Chromecasts, it just stutters and skips constantly and is completely useless.

I hate this app. I don’t like apps that force you to watch commercials even though your paying for it. These companies are double dipping. The app updated and now there are commercials to begin an episode when there wasn’t before. The problem is that now it freezes everytime I go from the end of an episode to the next Everytime!! Now I have to back out and with the sluggishness of the app, it’s an annoyance. Sometimes that doesn’t work. I’m looking at a blank screen right now with a 7 inside a circle and the word advertisement next to it in the upper left corner. Frozen. Sometimes I have to back out 4 times then restart the app to continue watching. Also. During the end credits nothing happens but with literally seconds left a button pops up asking to skip the credits. Lol. With the update sometimes the button pops up right away but now it freezes. I’m on a free trial. I’ll never pay for this. Zero stars.

I've been a subscriber for 5 years on the base plan with ads. The app on my Android TV has always been glitchy since DAY 1. But I'm a patient man, and CBS has shows that I want to watch, so I've stuck with it. A few weeks ago, I wanted to watch the new series Yellowstone:1883...but the app almost refused to load any of the episodes. Each time I opened the first episode, an ad screen would appear, but already frozen and stuck. Or the ad screen would change to a blue or black screen and stay there indefinitely (I waited for 30 minutes to see). Out of frustration I clicked the back button and then the episode button, back and forth DOZENS of times and ONCE miraculously the episode loaded the ad and then played the show. This was weeks ago and I've still only seen 2 episodes of 1883, because the same thing happens each time I try to watch. I'm able to open other TV shows and Movies, but NOT 1883. Though to be clear, all other shows/movies do glitchy things too, just not to this level of madness. I logged on to my account today to upgrade to the Premium Ad-free thinking that the issue must be with the Ads Subscription, but then I saw all the negative reviews for even those WITH AD FREE subs. No thanks. As I said, I'm a patient man, so I'll keep the Ads subscription, but I am so disappointed with CBS/Paramount for having the ABSOLUTE WORST Streaming app that I have EVER used... BAR NONE. I use DISNEY+, NETFLIX, HULU, HBOMAX, AMAZON PRIME, GOOGLE PLAY, PEACOCK, VUDU and none of them are as glitchy as PARAMOUNT+ (CBS ALL ACCESS). My patience is running thin. You should start from scratch, take notes from other developers from the above list, and build something that actually works for your paying customers... before we all lose our patience and you lose our dollars.

Slow... good selection, but it may recycle from search to select and then take you back to home screen multiple times before it actually pulls up the show... I am not impressed at all. They need to tweek this one and get it working better.

No option for zero stars? Wish I had checked reviews first but this was our only option to see the Bills / Chiefs game. Fortunately we Missed the entire second half trouble shooting why the app will only show us live news and won’t load the game. Paramount plus and CBS, what a disaster this was. Oh wait, yay I take it all back. The app finally loaded during highlights of the final play, just in time to see it after the highlight shows have already been covering it. Thanks Paramount but no thanks!

Complete trash, keeps buffering despite a 50+ megabit connection on a shield tv pro. Have to keep clearing the cache to get it to work, Love the content hate the app

Slow to load anything, randomly freezes. Too painful to use. I always dread using the app.

This is a horrible process from beginning I have followed all the steps and can't get pass sign in from another device screen on my TV, all this to watch a TV show, I have a new Samsung TV that is compatible with this service I don't want anything to do with this station or google play. I would give it less than one star if possible

I have multiple streaming apps and this is the only one that constantly hangs!!!! The internet is full of people complaining about how horrible your apps are FIX THEM!!!!! Your service is practically unwatchable because the apps are so bad!!!! I mean come on I bundle your service with Showtime and their app works great - Your part of the same company USE THEIR APP INSTEAD OF YOURS!!!!

They make it so easy to sign up, but very difficult and confusing to cancel your monthly subscription

I canceled through the paramount plus app… but Google play still charged me and i can’t even watch this month I paid for cause the app says I canceled… dumb

I would like to have this app uninstalled /comes on /reboots every 3 seconds for a few mins then goes to sorry this is not available error 6100 unable to watch 1883 yellowstone main reason I wanted this APP/////I have Netflix App and it works perfect /////

Doesn't always start the show - sometimes it just spins. Warning - if you choose to pay for a year instead of monthly - you're stuck - no refunds. Also can't add Showtime unless you are on the monthly plan. My biggest frustration is I can't turn off autoplay - at the completion of an episode it immediately starts playing something - and the app decides what to play next. For a while it kept trying to force me to watch The Good Fight - now it starts Twilight Zone without any action on my part. This forces me to stop playing the episode I didn't want before I can select what I want to watch next. Makes me mad every single time. But, I canceled cable, and between this app and Hulu I can see over 90% of the broadcast TV shows I like to watch. I paid for the commercial free version and have no issues with commercials. Video and sound quality is also fine. I'm primarily using on a Sony android TV.

This app is the worst of all the streaming apps on the ShieldTV. We regularly use Netflix, Prime, Disney+, Hulu, and even Peacock. Even Peacock runs smoother, loads faster. Extremely long load times for any content. Like minutes sometimes. Then, it may fail to load at all. Highly unwatchable. Updates never resolve the issues. Functionality is wonky. Like they're trying to reinvent the standard viewing controls, making them worse than useless. For example, when you're trying to jump past the opening credits and pick the last frame of those credits, it jumps a few seconds into the show, instead of at the end of the credits. Annoying. I could live with the wonky controls, lack of favorites, weird layout if the load times were improved. And I don't think its our internet speed as the above mentioned streaming services all are either faster to load, more predictable to load, or will actually load. Zero stars.

Oof! I subscribed just to see Picard, and it was the absolute worst streaming app experience on my Nvidia Shield. I chose the "limited commercials" option, which is a joke. Not only are there lots of commercials, they hang, rebuffer, loading logo, require a restart, and so on. Worth mentioning that I am on gigabit fiber, and have zero problems with the other major streaming apps. The frustration of messing with this poorly designed app really took away from enjoying the program. Hopefully, it'll show up eventually on some other platform, because I am out.

Signing in on an Android TV with your TV Provider is absolutely terrible. There's TWO DIFFERENT activation websites, and they're both linked on the app. One of them doesn't even work. Every channel has one of these apps now. This is, by far, the worst one I've ever used. If possible, don't use it, and watch in other ways.

Horrible Android TV app. Every time the developers claim in the changelog that they've made improvements, they, instead, have made the app worse. Please get rid of the new, intrusive "What do you want to watch?" pop-up that eventually appears after opening the app. Please add back the row that included recently aired shows on CBS. It was very convenient in locating new shows/episodes, Also, when a new or returning show premieres, it would nice if it appeared somewhere above the fold--or, for that matter, anywhere on the homescreen--so that the user doesn't have to search for it. Perhaps you could fix the bugs in the "Keep Watching" row, which is only sporadically accurate. Overall, this app provides a terrible user experience, both aesthetically and functionally. Of all the apps created by the "major" streamers, the Paramount+ app is by far the worst.

Absolute waste of time. Even if you pay for premium you still gets ads for shows you could easily see when browsing their content. I was really excited about this app, there were a lot of shows I was interested in. Not only do they still give you ads when you are paying to not have them, those ads are causing a malfunction with the streaming system and will cause massive buffering problems, or I will just get a black screen and nothing will load. I'm shocked to see this has been around for a year and there were people with the same exact issues I've experience in month I used this service. I will never try again no matter what is streaming on this app. It's too much of hassle to waste your time trying work around a poorly designed streaming service.

Horrible!!! I only installed and paid for CBS All Access for the champions league games. It always keep freezing after 10 seconds when I try to watch them using google chrome on my laptop and yes i have changed the setting to "allow" for flash. I have even installed firefox and opera browsers with the same outcome. The android app seems to be a little better than the webpage but not by much

I’m just trying to cancel the service and it’s impossible. The only option available to manage the subscription in Google play is the payment method. When I try to cancel through the app, it tells me to go through the platform I originally created the account. Confused. It should be just as easy to drop a service as it is to get tangled in one.

I don't know if this is new or not or it's something we're just finding out about. I use a 2017 Shield to stream into my media room/office. Often, it shows CBS All Access is downloading something then gives me the option to stop it. It's very weird. I haven't watched it at all since about 7 AM, yet 14 hrs later, every time I exit to the menu it shows the app as downloading something. I'm on unlimited data, but some people aren't. Why is the app downloading so often? Also...not a fan of the new UI. Like...at all.

Consistent problems, every time. Audio becomes desynced with the video. Pressing the next episode sometimes ends up replaying the first episode watched of that session. Sometimes, the entire app needs to be force closed, but that doesn't fix the infinite buffering problem on the TV via Chromecast. If there was ever a way to encourage and promote piracy, this would be it.

Garbage app on my TV. Signed up to watch the exclusives on a TV and it appears that if the app is unable to load the advertisements, it will not stream. I have attempted to clear the cache, data, restart TV, uninstall and reinstall the app with the newest version available on Google Play store and it keeps on telling me to try again. It streams the older content perfectly but not the exclusive stuff. Seriously annoyed with it, canceling my subscription and uninstalling the app.