CCC ONE Repair Facility

Terrible since update! I can't take photos in Landscape orientation and have them be right side up in the file on the computer anymore. It forces me to use the flash when I don't want to & there's no settings to change either of these issues. Fix this CCC!!! Why is the Apple version so great but the Android version is garbage?!

Overall good but photo MB varies. Can take 10 photos and have 8-10 MB or more. Need to make photos not take up as much MB.

After new update it takes 7-8 times at least to add photos to a file using the add photo from library option. It gives an error that photos cannot be uploaded while offline, even though I'm online. If I wasn't, I couldn't have accessed the file... I tried it w/ WiFi as well as cellular data with the same result. Adding photos directly from the app works perfectly. Everything else with the app works great but this is quite annoying. Any feedback is appreciated. I have a Samsung S7

As an Android user, it would be nice to have an estimate, parts list (where labels can be printed from), and labor tabs. I'd like to look at an estimate quickly to see what's being done. The parts tab is useful to see, on the fly, what parts are in. And being able to see who was assigned to the vehicle is really useful. Taking photos is clunky, although I do like the pre-labeled spots of common pics. I would like an option that would make labeling prior and claim damages easier. Much like what's done for the common photos (VIN, odometer, vehicle surround, etc.). Although I know it's not practical, but being able to actual generate the estimate in the app would be a really nice feature.

Overall I do like & use the app on a daily basis. Android users can add multiple pictures using the Google photos app found under library. The problem when you choose multiple pictures, which is a great feature that works very well, is that it changes the order in which the pictures were taken. This is infuriating, don't change the order in which they where taken CCC!! PLEASE CORRECT IN YOUR NEXT ANDROID UPDATE ASAP!! Also, within this app, make it easier to scan the VIN when you open an existing assignment or work file too please. In my humble opinion, a tweaks & this is a 5 star app & I'll be changing my rating. Thanks CCC, keep up the good work.

I use CCC for Android at work every day. Lately there has been an issue taking photos. I'll hit the button to take the photo, the screen will flash like a photo was taken, and then nothing happens. The photo doesn't save and it keeps the camera open like nothing happened. This is making my job increasingly difficult.

since the latest update a week or two ago, almost every time I try and upload photos the CCC app says I'm having connection issue. I've never once had this issue before this latest update. my internet is fine, and even if I turn off Wi-Fi and go off my data plan oh, it's the same issue. it's bad enough when I'm only doing one photo, but if I'm uploading a group of photos to a file, it now makes it almost impossible. I'm having to try and upload photos 3 4 5 times or more before it finally work

I throughly enjoy the added features to the app. My only grip is importing from other estimating systems... Audatex. Our insurance companies force us to us such estimating systems. If I open a work workfile from another estimating system... nothing's there... but see desktop version. The more annoying thing is I can see parts and everything else. So one of the biggest plus of seeing an estimate in not available. That is ridiculous. Please fix that problem! Add this and I change my reveiw!

Only works when it wants to on android phones, needs serious help. Tried taking a photo 15 times, with & without being connected to wifi and every time it says "reconnecting to CCC" very very frustrating. App works perfectly for iPhone users and the estimate is also available to review so when is the app going to be Android friendly.

this would be an amazing app but when you import your photos it comes over as red x's 75% of time which is a very time consuming issue to fix(you have to hit save 100 times add extra photos) and time isnt your friend in the body shop world. its quicker to just use your usb cord and upload to ccc on the computer. if this issue is finally resolved after experiencing it for 3 years this app would be worth 5 stars.

Updated: the new estimate tab and other features are great. The new method of taking photos needs some help though as the photos you take end up looking completely different from the preview. It also displayed all photos zoomed in to the side rather than so you can see the entire image.

i love this app. It makes supplements easy for us techs. However the new update took away the option to use special characters like & and we use those to name pictures like R&I door ect.... we name all the picture with the task performed and it would be great to be able to have key phrases saved like R&I door, blend fender, mask windshield, etc... keep up the good work with the app guys. Thanks

I would really like having the ability to load multiple photos at once, rather than individually. And it would be great if i could view the estimate as well. The only other feature would be a parts tab so you could tell if all the parts have been received.

The most unstable app I've ever had to use. I have to restart the app every single time I try to look up parts or work orders. It takes 3 to 4 attempts before a photo actually saves and uploads to the app. It is so annoying and makes my day even more miserable and unproductive

Awful, samsung galaxy s20, constantly crashes app, deletes pictures as you are trying to take them.. problems have been consistent for 6+ months now unfortunately there is no alternative app to use, makes it more frustrating that it is a tool we pay for as a repair shop and there is never any support for the issues that constantly haunt us, we have Apple devices in the shop that have the same issues. CCC likes to take your money and cheap out on app developers

Not optimized for Android at all. Everything functions until you try looking at Notes (at least on my Pixel 2.) Looking at Notes lags the app to the point of unusability and then it crashes. Photos are also hit or miss when trying to add new ones to a workfile.

"LovED" it. Then bought the new Samsung S21 Ultra. Now it doesn't scan the Vin bar code any longer. And the pic quality went way down as well. Please offer a fix, at least to the Vin scan feature. It just stays blurred and doesn't even attempt to focus. HELP!!!

app is great until the last update. i take pictures through the app and once my front tries to view the photos from a computer... all the pictures i took are very small and heavily pixelated. its not an a problem with my phone cuz everything was phone until i updated the app. please fix soon.

The app makes my job so much easier. i would like to be able to create tasks for files from it though and have even more prelabel photo options like for each wheel and roof and the like.

Why isnt there the ability to copy a part number quickly within the main CCC? You would think this would be a no brainer. You have to first add the part, go to the added part, go to general tab, double click on part number, then copy. It should be, right click on part and copy, simple. It would be alot more efficent that way.

The latest update has completely eliminated any freedom I had in taking photos!.. I am now stuck taking photos with only one option not being able to utilize my phones camera options which I had access to before this last update! I'm very unhappy!!!

Update: CCC1 has addressed the issues with uploading pictures. A member of their support team actually tracked me down at the shop I work for and assisted me with the issue. The app now works flawlessly. Orginal post: Update makes the app virtually unusable. Everytime I try to upload photos I get an error message saying my phone is unable to connect to the internet. After I reset my phone I can upload photos once. Please fix asap

Having issues saving pictures, sometimes i have to take 20 pics of the same thing hoping one of them saves. I just deleted app, restarted phone, and reinstalled app. Hope that works, I am beyond frustrated!

A lot better since the new update! I really like the continuous photo feature that was added and a lot hapier it's not taking up all my camera storage anymore, way better. Only thing it needs now is some basic estimate writing tools in here and you got a 5 star app.

This app is garbage. You can only upload one picture at a time and 90% of the time that doesnt work. There is no way to adjust the resolution of the photos so it instantly takes up to much space. Doesnt work more than it works I have been trying to add a photo to this claim for almost 10 minutes still hasn't worked.

Galaxy Note 5 phone. Whenever I take photos with my phone either in the file or attach photos from my phone to the file they show as being attached. When I return to my computer and open up the estimate in CCC to view the photos all the photos I attached through app are blank with a red X where the photo should be

Estimate tab could use some help Hard to see paint times,part pricing and weather operation/part is E01,S01,S02 I wish I could see this info along with the line description. Everytime I swipe to see paint or pricing I have to hold the swipe which sounds petty but makes it very difficult when explaining operations or labor times to a flat rate tech when I dont have paperwork in front of me.overall great app and makes my job 100% easier way better than using a camera and uploading on to a computer

its only real use is to scan vehicles in and take basic information from the customers and take the required pictures but if we could access the repair order and all the tasks the techs needs to accomplish in detail that would be an amazing addition.

works great but would love it if we could scan Vin into a work order that is already created!