Category : Education
The search tool was very efficient earlier but not is has been deteriorated after the update. The updated version is not able to understand mathematical expression and it seems like it doesn't search only ifit sees anything which is a little different. Kindly restore the earlier version so that it can be useful, I am a regular customer and I am facing a lot of issues right now.
Awnsers rarely work, both registered devices are the same computer from different times, continuous charges. Just get course hero it has a much better user interface and usability with about the same tutor skills. Unable to comment on your own posts, the app is unable to recognize the only 2 devices I set up so it has to be switched every time.
Sometime it takes too long to answer the question. And also I subscribed it twice from play store I was not able to see the answer. It just said to subscribe again again, I payed twice but it didn't work. I also mailed the chegg about 5 times but there was no response.
This is the second worst functioning app I have used. Never keeps me signed in, everytime I sign in I have to re-enter a code emailed to me, my banking app is less annoying. Then, it tells me I have used all my devices, when I never add any. If lucky enough to get through all this, things take enormous amounts of time to load.
Used to work fine. Now anytime I submit a picture of a problem the next screen shows it searching for the solution and then I receive an error to try again. Customer support just told me to reinstall the app. This will work for a single day and when I go to use the app the following day the same thing happens. I'm not going to uninstall, install, sign in every single day.
The free trial just showed me that most of my courses had content featured on this app. As a significant source for future growth, I'd hope you greatly expand the available material. I wish I could've used this to make studying easier. HROB 101 (upper division, HR intro) had minimal content. Not helpful for quiz prep or key term study.
I had purchased a 1 month subscription for Chegg and I had plans to cancel way before the deadline. I had cancelled my order, and was notified that my Chegg subscription was cancelled and that I wouldn't be charged. A few hours later I got an email saying they charged when I cancelled on mobile. When contacted, they admitted it wasn't actually possible to cancel on mobile, and refused to refund me. If you plan on purchasing anything from Chegg, just be aware of their sketchy, unreliable support.
The app does not answer briefly in terms of essay type questions and it is not updated in terms of having previous question papers to practice from. It does not have most of the modules offered in colleges/universities. The questions seem to be answered by people who are not experts and they sometimes give out wrong answers. I am not satisfied with their service.
This app is horrible. The only reason this company still exists is because they have no competition. The OCR scanner can't even read slightly tilted text. Sometimes someone will upload a photo and it will be cut off and I can only see 3/4 of the image at each phone rotation. The search function often misses matching searches. if you look up the same problem in Google it will find more chegg answers than the in app search. $15 a month with 2 devices max is a scam.
If I could give zero stars I would. App will rarely let me login and when it does it makes me switch my device even though I've been using the exact same device for months. Save your time and money and use another study aid. Will be requested a full refund since I can't even use my account.
The worst app i have ever felt with. I lost my interest on my 1st month subscription and try to unsubscribe but the application didn't accept my login credentials and it all got stuck until my transaction happen. So, now basically without my interest i have again subscribed to the app for the 2nd month and what about the customer service experience 🤦🏼♂️, God knows what number they have displayed in their website when tried contacting it says " You are not allowed to call this number" useless
I have paid for the subscriptions, but it says that the app couldn't find any membership. And I have emailed them, but no reply. I will delete my reviews if this app fix my problem. I can't believe that there's no response, i need my money back!! I wasted my money on this, where i can't even use the subscriptions. Please fix my account.
No human responds to your compaints. All of it were just auto generated responses. Been encountering the "Press and hold" notice for a week but they still havent done anything about it. I've disabled all my adblocks and antivirus just cause the note says it is required but still, no luck. Terrible costumer service 👎
How can we be so sure that this site will be helpful to the students when the answers on the same problem are different it would be good if it’s a paper works like essays. It would be understandable if the answers derived from different approaches or way of computations but when it comes to the answers that are different, it would only cause the students to have a confusion whether what’s the correct answer.
The question and answer don't show my first pic that I uploaded which is not the same with the second pic, but whenever I look at my question, it shows that I uploaded my second pic Twice! Even though I uploaded two different pictures. Please fix this ASAP!
Stay away from this company. Support is unhelpful. They offered me a 50% discount on their website but the discount never applied. I talked with them on text and they blamed me and refused to give out the discount. They were rude, unprofessional and acted holier than thou. Customer is always wrong with Chegg and their scamming practices. And the site/app itself is useless without paying a hefty subscription fee. And many of the answers are ridiculously bad and wrong. There are many alternatives!
When you go to post a question with pictures it will duplicate one of the pictures and kick out the other one. Than you are stuck reposting it.
This app's camera recognition is just terrible, it worked fine for a bit but now it barely understands anything. Forget about solving mathematical equations, it can barely understand anything. How come an app that charges you 14 dollars a month be this terrible. Do yourself a favor and do not download this app nor pay for it until they fix the issues completely. Unbelievable.
This is a terrible app. It doesn't work all the time. It's not helpful at all. I would not recommend this app at all. It's a waste of money. When you call in to report a problem with the app, the technical support people are useless. Save your money. This app is ridiculous!!!
Yeah, didn't help me at all for what it costs. I got more help from quizlet and i chose a 1 month subscription and they charged me twice and then you cant even unsubscribe in the app. There's better options that cost less.
Worst ever experience , don't waste money on subscription in this app .you will not get single question correct answer . After paying rs.1100 for a month .you can post only 20 questions in a month .it shows billing cycle .they targeted to only money ,not providing service for the price . Time will be lost ,if you wait for them to answer . In the mean time , you can prepare answers . This app deserves 0 stars .don't ever download the app .it will ask for sign in 2 days once . Annoying .
It's a good app but their taking picture of the questions option is still acting up and I have to write every single problem to find the answers and it's really annoying, please fix it.
Searching in this app is awful compared to searching using browser, also chegg links do not redirect to the app instead it goes to the browser which I am not using, if you tell me that I should instead use the browser then delete this utterly useless app.
This app worked great until recently and now all I get is "please verify you are human" and no buttons show up so I can verify anything. I have my Javascript enabled as well as cookies and ad blockers as well. I'm paying for a service that isn't working and this is absolutely unacceptable. Please fix this issue or chegg WILL BE LOSING my business FOR GOOD!
it's really helpful when studying. but many times the experts just answered part one of my question. my school gives us questions with one or two subquestions. i can't ask them as separate questions because it won't make sense.
When I first signed up you had awesome text book solutions and explanations. Now you can't even see comments or ratings for questions? How do we know if it is a good solution? Navigation of the website seems like a purposefully designed to be a maze, go back to simple options. I have used cheggs for years and have always enjoyed the solutions website, the new changes are garbage I am thinking about finally getting rid of the subscription.
The only thing that I found useful was the flashcards,they have a lot of information that can help me improve in my school subjects.I scanned my textbook code but I got no help from this app I also took a picture of my homework questions but this app still didn't help me other than that the other tools want me to pay money.
Chegg is terrible now its not worth your time im canceling my subscription because its difficult to navigate and there is no options to get to solutions to check the process. Every time i log in its a hassle even if its the same device that i always use
Worked fine for a month. All of a sudden got a "Please verify you are a human" message. I pressed and held the button as instructed, and it proceeded to load for about 2 minutes until it just refreshed to the same screen. Uninstalling doesn't work. Changing network connections doesn't work. Changing devices does work but I want to use this device. Contacted tech support number for chegg and they didn't do anything. Gonna give it a few days and then I am canceling my subscription if doesn't work.