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Chester Zoo

With 12,000 animals and over 400 species set in 125 acres of award-winning gardens you’ll need a helping hand to get the most from your day. Say hello to our wonderful companion app! It's here to help you find your way around and discover our animals and attractions.*NEW
* for Summer 2015 – We’ve recreated the amazing tropical environments of six South East Asian islands and made them yours to explore on your own unique wildlife expedition. Download our app to prepare for your expedition and complete our mini-games during your visit to unlock the Expert Explorer badge.
Key features:


• Visit the zoo and our app will transform into your own personal guide


• Explore the map to see where you are and find your favourite animals


• Collect special ‘animal badges’ as you make your way round the zoo
• Take your expedition to Islands to the next level with our mini-games


• View beautiful photos of our animals and learn fun facts about them


• Never miss an animal talk with our handy reminders

About Chester Zoo:

We’re the UK’s number one zoo, welcoming over 1.4 million visitors every year, and a registered charity helping to support many conservation projects at home and abroad.

Category : Entertainment

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Reviews (27)

Dav. P. Jun 19, 2020     

Sadly the information on the app is now so out of date as to be almost useless. The map is wrong in several respects, with some animals moved more than a year ago to enclosures the other side of the site from where the app shows them. The app attempts to show opening times and animal talk details that are also wrong and suggests taking a trip on the monorail (which has now been dismantled). It's better than nothing for a general feel of the site but an up to date leaflet would be far better.

Dan. R. Jul 14, 2020     

Should be a great app, the main feature is the map but its about 2 years out of date. Several of the animals have moved and some are missing completely so its very hard to navigate. Due to covid-19 you cant get paper maps when you visit either. Come on chester, get your map updated for visitors.

Dar. E. Mar 31, 2019     

The app could be so much more. My young daughter loves collecting things. When we walk around the zoo we find that may of the animals/insects/birds etc just aren't in the app and she is disappointed. It would be fantastic to have all the creatures at the zoo in the app.

Mic. D. Aug 11, 2019     

Top tip: dont use the free chester zoo wifi if you want to get passed the loading screen! Like quite a few others i experienced the infinite loading screen after downloading the app on the chester zoo free wifi. even though i have the latest phone with all updates. The app can be made to work if you turn wifi off and just use your own data. i guess the firewall on their wifi system blocks the required update.

Jam. D. May 15, 2019     

Simply doesn't work. Says loading and (if you're at the zoo) you can see the Google map in the background, but you can't do anything because of the loading overlay.

She. Z. Sep 1, 2020     

Map badly out of date. Hopefully will be sorted when the rebuilding work is completed. Would be great to have an interactive map which would show exactly where you are in the Zoo.

Joa. M. Jan 3, 2020     

This app is out of date and most info doesn't load at all (at home on wi-fi). I think someone designed the app dkme time ago but no one maintains it. Uninstalled it.

Dav. C. Sep 7, 2020     

Very old information. You would be best picking up a map on the gate or using the signs around the site. The social media sites will also give you more upto date information and news. Badge collection would be great for young kids if the map was up to date.

CT. May 2, 2019     

app dos not work, just stays on the loading page and doesnt do anything else. I deleted the apo and reinstalled the app 3 times but it stilldoes not work. I'm using a pixel 2 standard.

Stu. M. May 5, 2019     

Visiting for the first time tomorrow (May 6th) found the app thought it would be useful but won't load I'm on a smart phone android 9.1 phone 6 months old and won't get past loading stage.

Ian. Oct 25, 2020     

Wayyy out of date. Assume this is a budgetary issue. When it was up to date, was good - but could do with a tour planning route

Dav. C. Oct 30, 2019     

Great app but the map is out of date and also as members there's no option on the booking screen just to book priority parking only

Dam. B. Aug 9, 2019     

Dont bother installing it, quite simply it doesn't work.... infinite loading screen and by the looks of reports has been this way for some time.

Ele. P. May 12, 2019     

Sticks on loading screen. from reading other reviews this has obviously been an issue for a while so why not fix it??

Ala. B. May 11, 2019     

Like many others who have tried, the app wouldn't load. Pity; it would have been useful for my trip tomorrow.

Kar. L. Nov 18, 2018     

Map wasn't great. Half the time it had no idea where I was. Didn't get any reminders either. Basically a waste of time.

M. S. Jul 15, 2020     

Badly out of date map, can't tell were you are on it. Total waste if time.

Mic. F. Jul 17, 2020     

Map out of date so unable to collect the stickers for all the animals we have seen

Car. F. May 5, 2019     

Freezes on loading page, please fix issues very disappointed

sam. m. May 10, 2019     

hangs on loading screen, waste of time

Mar. B. Sep 24, 2018     

I found the app really useful when we visited the zoo.

Vic. J. May 6, 2019     

App won't load. Really disappointing

Adr. J. May 9, 2019     

Installed and map doesn't load

Sha. 2. May 4, 2019     

Installed.... wouldn't open 3 times..... uninstalled

Liz. a. B. Aug 6, 2020     

It says that it doesn't allow the feeding times

Ama. P. Jul 24, 2020     

Wont load and in zoo too

A. G. u. Dec 2, 2018     

It is perfect for when we are at the zoo