Category : Finance
This is a very user friendly app. The online support is very helpful and quick to respond. My 1 question is, why can't I use facial recognition anymore?!? I used this regularly and now it's gone. Please respond. But otherwise great app.
App needs to be updated, it always shows incorrect balance.
I LUV using this app for my $! The lock switching my card on and off is personally my favorite thing about it because it CYA me from online charges some sites try to get you with, and of course it also is completely protecting you immediately/automatically if it is stolen or whatever else. Before that someone coulda racked up some charges before you realize it's missing, and even if you get that money back when you sort it out with the bank, it still can really hurt you if it's all you have.
Only works during business hours Up till 2:00pm only checked 2times a day one at 9am 2pm
To me "Tap" for an image means the camera button. On this app " Tap" means inside the image screen. TN Communication skills. Should be "Tap Here" on Mobile Deposit checks. I spent over 30 minutes tapping the camera button which reduces the screen to the background.
Amazing app with a lot of aweosme features!! I do wish there was a external transfer option and a change of information option, but maybe thay will happen in future updates. Regardless iove the app and its extremely secure and helpful
Convenient, but really finicky on optical character recognition. I've frequently had to take checks to bank after failed deposit attempts, thereby defeating the whole point of the app. Transfers, balance inquiries all no problem.
So simple to use all the features. Easy to navigate. I haven't had to call anyone for help!
No problems with it and good service if I call . I appreciate the good customer service.
It's so easy to check my account, pay all my bills, and correspond with my bank if needed using this app. I've never experienced downtime or failure to operate properly. Thanks 😊
The check deposit camera often spins when trying to take the back side picture. Can't figure out any troubleshooting from my end, so maybe it's the app, idk. Super frustrating.
Love love love this bank and app, its quick responsive and does everything i need it to do
Very Easy to use. Information when you need it. Bill pay is self explanatory easy to submit payments and set up entries for regular payees. Thank you for easy to use app.
Great bank. Always ready to help.
As a truck driver this app has made life on the road a lot easier. Plus the excellent people behind the scenes who watch out for my best interest. Thanks to all of you from the local tellers to web support and everyone in between. CNB is home for me and my family and we could not have made a better choice.
Horrible, slow, unable to sync with the bank more often than it actually working, doesn't work right on transfers, pulls from wrong account.
Love the mobile deposit of checks....
The mobile check deposit feature works about 50% of the time for me. Perfectly printed checks sometimes take 30 minutes of attempts to get to work. I really really dislike when I have to use it.
For the past 2 days I've not been able to get the app to sync. I keep getting errors. I love this app and I use it constantly. Please fix it!
Not able to access our account, bank says my phone is old and won't work with their latest update, wont ever work until i get a newer phone. Love CNB but this will force me to move my money to a bank that does work with my phone.
Great Banking App, now i can get text alerts & much more. Thanks to the developers for reading the reviews & fixing the issues. A dark theme option would be cool in the future, JS.
CNB has always been above board, friendly, and professional. We use the Dandridge branch, and everyone there is always willing to help in any way.
CNB has been really good to me. Can't ask for a more professional bank / employee's.
I don't like updating anything. I cannot update this or anything and I want to know my balance and what has been charged against my account it's very frustrating and I can't
I can't believe that I didn't do this years ago! I guess I was nervous about all of my information online and getting hacked! But you all were so encouraging on the phone when I spoke to you that all of my fears were erased. Thank you all so much. I can't imagine banking with anyone else! Ever!
Love everything they have to offer an sweet good hearted people work there
I can't believe Ive waited so long to try banking this way. Had I learned to do this a little earlier I might have seen where someone was cleaning out my account lol. I know better now though. I just finally went to a smart phone in may lol. Have a great day!
I have always had excellent service with CNBTN. I will never bank with any other bank again. Great bank staff!
Love it... Can transfer money between my linked accounts in a few seconds and wonderfully useful to get notified whenever large deposits (you predetermine the amount) or transactions are made.*Edit* even though credits and edits are applied within moments I've still had several occasions where my balance adjusts unexpectedly because of some earlier transaction. So granted I'm not balancing my checkbook like I should but this day and age I'd fully expect the cnb app to be able to handle that