Cockpit ITSM

Cockpit IT Service Manager is all-in-one portal integrating service desk ticketing, asset management, task scheduling and monitoring system.
Cockpit IT Service Manager is available in a Private Cloud or On Premise.

Service Desk: A single point of contact for your IT users and customers
- Incident declaration
- Service request
- Service catalog
- Service status
- Maintenance schedules
- Report publication
- Knowledge base

Ticketing: An ITIL-designed solution for your IT department
- Incident management
- Problem management
- Request management
- Change management
- Release management
- Project management
- SLA / OLA Management

Asset management: A powerful ITAM for your business
- CMDB - Infrastructure assets (servers, network components, etc.)
- CMDB - Office assets (workstations, phones, etc.)
- Automated inventory
- Software management
- Supplier management
- Contract management
- Datacenter map

Monitoring: A sentinel to watch your technology landscape
- Hardware (SNMP)
- Networks (SNMP)
- Systems
- Databases
- Applications
- SAP & SAP HANA solutions
- Web sites
- Jobs

Productivity: A toolbox to strengthen service delivery capabilities of your IT team
- Task scheduling
- Time tracking
- Knowledge base
- Electronic document management
- Password vault
- Logbook
- Maintenance schedules

Analytics: A data visualization and consolidation app, all in one place.
- Customer satisfaction survey
- Service status
- Availability and SLA reports
- Metrics (servers, network components, etc.)
- Automated daily monitoring reports
- Consolidated reports