Coventry® Mobile
FEATURES
MEMBER ID CARDForgot your member ID card at home? No problem. You can view, email or fax both sides of your member ID card to your health care provider. You can also view an authorized dependent’s member ID card and benefit usage details.
MY HEALTH RECORDKeep all your health information in one place. View, update and share any of it with your health care team. You can fax or email:
• Current medicines• Allergy and immunizations information• Surgery and procedure history• Family history• Emergency contacts
CLAIMSCheck the status of your medical and pharmacy claims. View a detailed claims summary.
BENEFIT USAGEView your current balances (if applicable) and amount remaining for:
• Deductibles • Out-of-pocket maximums• HRA/FSA account
MY RX CHOICES Log in to view your medication history. Browse by condition. Check for possible drug interactions. Verify price when your doctor prescribes a new drug to you for the first time. Taking a maintenance medication? Look for a lower-cost alternative.
HEALTH & WELLNESSSearch for common health symptoms and conditions. View information that helps you seek treatment that may work for you.
FIND A PROVIDER / PHARMACYNo need to register to use this feature. Follow a few steps to search for a doctor, hospital or urgent care center in our network. Have pharmacy benefits through Express Scripts? Find a convenient place to fill your prescriptions close to home. You can use GPS on your mobile device or enter a ZIP code and distance to narrow your search. Log in for more refined results. Search information includes:
• Name and gender• Specialty and hospital affiliation• Address• Phone number with direct dial access• Maps with driving directions• Language(s)
SETTINGSManage your document delivery and communication preferences. Choose between email or paper, depending on what’s convenient for you.
Note: Not all app features are available for every plan member.
REGISTRATIONYour personal health information is available on the app only with a valid login. Register from your mobile device or visit My Online Services from a computer at https://member.cvty.com. You only need to register once to use these tools. If you are a first-time user of Coventry Mobile but already registered for My Online Services, you do not need to register again.
SECURITY You must log in with your username and password. Please do not share your login information with anyone. You are in charge of your account. If you are the member/subscriber/primary account holder, you can access My Online Services account information for yourself or a covered dependent. You must use the correct username and password. If you are a covered dependent, be sure you have the account holder’s permission to access your account.
TROUBLESHOOTING If you have trouble logging in, please make sure your login information is correct. You can also select Need help? from the main menu. Help is available M-F between 8 a.m. and 6 p.m. Eastern Time. If you are not in the U.S., email us at [email protected]. For questions about your benefits, please call Customer Service at the number on your member ID card.
REQUIREMENTSCompatible with Android smartphones with OS 2.2 and later, and Android tablets with OS 3.0 and later.
ABOUT COVENTRY HEALTH CARE Coventry Mobile is backed by Coventry Health Care, an Aetna company. Learn more at www.coventryhealthcare.com and www.aetna.com.
Category : Health & Fitness
Reviews (29)
On balance, not as useful as the website. The deal breaker for me is not being able to use LastPass to automatically enter a password. I can't even paste in a password from the clipboard. These 'security' measures would make my use of the app less secure because they would force me to use a shorter password that I can remember.
Can't use password manager for user name. No update needed but app seems to think one is needed. Not useful like the web site.
App is completely broken. Doesnt go past a screen that asks you to update. None of the buttons work to accept or deny . Really sad
Just got the app so I could find a new primary care physician. The app doesn't work though.
Raised rating from original 1 star to 3. But when accessing my account on the app recently, I was suddenly redirected to an ad for a game. This isn't acceptable.
On my third smartphone. This app has NEVER worked on any of them. Just an Obama care opportunist company, No actual good, just taking advantage of the under privileged.
Never used it, tried and said new download available, nothing happens when you press it. Was hoping to make my insurance usage easier. Guess not
Cannot login. Customer support cannot fix. Tried several times to fix. Gave up. Not worth the trouble.
The app has alot of issues. The app always asks to update and never saves the username
Can access anything in app when doing a search for health care provider.
This ins not good & the app you cannot pay your monthly premium .
I can't do anything I need to in this app. It says I have an update when I open the app, but it doesn't work when I click update now. I came to Google Play, and it is up to date...? The update screen won't clear so I can't even use the app.
Simply does not work. Nothing happens when I open it.
Every time there is an update I have to Uninstall and install
Just downloaded the app and it says I have to update already but I can't update or skip the update.
Incredibly slow on a Galaxy Note 8, errors/incomplete. Seems to be a website wrapped in an app and very poorly done at that. Menus don't auto-hide, and when you touch beyond the menu to hide it, it often leaves the menu area blank, leaving less than half the screen. When selecting some menu functions which require a sub-menu selection is the only time the menu hides. That's right, the only time the menu auto-hides is when you actually need to use it. So you make a selection, such as 'My Health Record' and are immediately presented with a blank page. Is it locked-up, waiting for the website, what? No, you need to press menu again to choose from the submenu. Horribly incomplete.
I use LastPass and the app will not allow me to paste my password which is unique to Coventry and consists of many completely random numbers and characters. making it impossible to easily type in manually.. Their developers need to be schooled on security best practices and then allow the app to support best practices.
The mobile website does a lot better.. Don't waste your time on this app.
This App worked as fast as when I used the service online. So far I am very satisfied.
Cannot log in. Reset my password too and it will not work.
Utterly useless. Throws an error when I try to update my records. Can't pay my bill with it. Can't manage the other members on my account. What CAN this app actually do?
Just the worst app in terms of functionality and uses
But need more functions. Galaxy s6 Lollipop 5.1.1
I have a password manager and the app doesn't not allow me to paste the password in the login box
Pretty much the only reason I'd downloaded it, thinking it would at least give a link to payment page. Going in the online mobile site is the same thing-you have to access the full site up to pay bill (& they were 'momentarily' unable to process payment).
Says no longer available for use for Medicare members but the redirect address for Medicare members is straight back to their online mobile site, which of course, is no longer available for Medicare members.
Still waiting on an email for my card that I requested this morning. Make a real app and include the option to make payments. New Year, New App.
I downloaded this hoping it would be easier to pay my premium but no such luck. Its a pointless app.
Even though it says there's an update avaliable, the link doesn't work to do so. Customer service was useless about this issue, saying just use a computer, it's better. I don't have a computer, just a smartphone. I ALWAYS have to log into the full site to make my monthly payment