Category : Communication
Android users are more prone to purchase smart accessories. Please improve the app. The app is slow (I have a Note 5 with 5.1 Lollipop and hardly any memory used). The alp also doesn't have all the functionality of the iPhone application. And many times, the Cuff necklace will say it's disconnected in the app but connected functions still work and vice versa.
Love this concept, but the kinks really need to be worked out. I am not to sure I trust the system just yet. It's a bit frustrating. The software seems to have a lot of issues finding the cuff. My emergency contact person (who does not have a cuff) is required to have the app, but it keeps telling them it's setting up the cuff. Pretty clunky right now. I'd love to get more jewelry but not until this works properly.
It stopped working after 3 weeks now it won't sync to my phone no more..and I have a s7
Lots of problems with pairing, buzzes and notifications do not arrive and buzz. Essentially useless at the moment. Will return it.
App does work. Zero customer support. Scammed our company out of 30 of these. Only buy if you like using them for paper weights. Filed a complaint to the BBB
Green lite not coming on drains my phone battery trying to reconnect...when both sitting side by side even. Hate having to remove and reinstall every time I want to use it.
Update: to me, it feels broken beyond belief. I really wish I hadn't bought it. A very clunky app and a very patchy experience. It doesn't feel production-ready and thoroughly tested.
Cuff shutdown their business. App doesn't work neither does device. Big waste of money & wishful thinking. Someone come up with a 3rd party app so I can use this device still
Whenever I try to open the app, it shuts down before I can log in....there are huge problems with the app. I have sent reports numerous times with no response.
My phone is telling me that my CUFF module needs to be updated, but there is no place to update in the app. Otherwise, I am pleased with the app, functions, accessories and the comfort it provides me.
Customer service is the WORST! Delivery of jewelry took over a year. Do not ever respond to requests for help. Jewelry is expensive. Customers have a right to expect good service.
What a piece of crap! The app has no information and the battery is crap!
Unreliable. Interferes with other apps. Says it's connected when I'm nowhere near the cuff. Spotty connection when I'm in the same room as cuff. Sent an alert to my mom saying it was disconnected... When it wasn't... And she panicked.
I would not recommend this app..after we installed it we were not able to hook up with the product.. We finally returned it ..
App is not reliable at all, very disappointing because the concept is great...if only it works properly.
Waited over a year to get my CUFF, to have issues with connecting it to my phone. Customer Service is a joke. They supposedly shipped me a replacement 2 separate times that were "lost in the mail". Customer service won't even respond to me now. I filed a complaint with the BBB, they told me that the company does not exist at the address listed on their website. Also the email address for the CEO, Deepa Sood, is no longer active.
My phone has been on silent since getting my cuff. I'm able to rely on it to let me know when someone important is contacting me. There are still some connectivity issues that need to be worked out, but overall the product is wonderful and very easy to set up.
Right now I am very unhappy with this Cuff. It was promised in March and didn't receive until November. Every piece is hermetically sealed making it very difficult for people with a disability to even get the package open. Very frustrating. The black tile does not even fit into the necklace. And the worst part is, there are absolutely no instructions for assembly or how or what to do with it once you get the App installed on your phone. Totally annoyed with this product.
When I bought the CUFF, they said it would work with my phone (DROID MAXX). It did not. There are no instructions with the bracelet, other than to go to the app. You have to find the instructions under Help (they don't tell you that). They said that they are releasing an update to the app, but I'm not waiting around to see if that works - there is only a 30-day window to return the thing, and I don't know if the 20 or so remaining days fits their definition of "SOON". And another minus - you have to pay for shipping AND insurance, since they are not responsible for lost packages, or, it seems, responsible advertising.
This is great in theory, but the application isn't so great. The CUFF frequently disconnects from the app. The app is hugely draining on my battery. Waiting to see if there's an app update before I return the CUFF for a refund.
I waited over 1 year and got the cuff connected after 4 hours of trying it disconnected and now the cuff won't respond. I have sent emails requesting support and no one has responded in 48 hours or now 144 hours if they would fix this and make good I would continue if not I am returning
Update: 11/24/2015 My Cuff doesn't even have a green light now. I've contacted Cuff two times since initial call regarding problem. I still haven't heard from anyone. This app doesn't connect to my Cuff even when they are beside each other
Not able to connect with phone! Have tried numerous times!
Promising product! Looking forward to getting the update.
Good and easy to use
Heard they went out of bizz but i got it from target. I love the black cuff and wear it for work since i patrol. Security can get into some tight spots. I hope they come back into bizz and get this going again cause id love more of this stuff for safety. Even for my son as he grows.