Curb - The Taxi App

The app works great from the customer perspective, but not as well for the drivers. When you send your destination, it only gives the driver the name of the venue and not an address or any directions. Whenever I get in the vehicle, I have to look up an address or cross streets since the driver is never told where exactly to go. It's a frustrating experience that I don't have to deal with on the competitor apps.

This app is terrible. I can't create an account because of weird "not connected to internet" and "email invalid" error messages. I was hoping for a good way to call a taxi in Brooklyn and I couldn't even get it set up. You are advertising this app in every taxi in NYC and it's unusable. They responded to this review saying "it looks like you already have an account ..." YES I know. I was unable to create account, sign in, or change my password. The app doesn't work. Im a millennial.

The last 4 times I tried to use this app in NYC, it failed! Once, it kept finding taxis & then saying "we had a problem with your ride," and making me wait while it looked for another. After 3x, I gave up. The other times, the little circle just kept turning (20min), & I gave up. Also: "message driver" & "call driver" features don't work. / Update: (12/12/21) App is still OK for pairing, once you're in a cab. But today it said "can't pair" on my phone, but it said "paired" on the screen. ???

*Update This app constantly assigns a ride and then cancels at the last minute. I've reserved a ride ahead of time and while I understand it's not guaranteed, I've been assigned a ride 7 minutes before the pick-up time only for it to be canceled at the last minute. And then I couldn't get a taxi! It screws up my schedule.

This app worked a few times but has now failed to connect multiple times and in one instance double charged. The idea is great but in practice it's become more of a hinderance than help. To follow up on the response. I emailed twice regarding the double charge, the response was "sometimes credit cards put a hold" I responded via email that wasn't the case in this circumstance and received no further reply. It wasnt until I called your DRIVER support number that I got any action on this.

The one time I was able to successfully book a taxi it was a great experience. But more often than not no drivers are available in downtown Brooklyn. It just searches for minutes then tells you to try again later. Maybe the medallion guys still aren't on board with the idea.

It becomes very obvious after a few attempts to use this app that there are, at most, zero cab drivers actually on their network. I recommend it if you like watching circles spin endlessly and feeling a knot grow in your stomach as you realize you're going to be late. Just call your local cab dispatch instead and save space on your phone

I book in advance for going to and getting home from work. 2 out of 3, 3 out of 5 advance bookings... I'm opening other apps to find other rides because of drivers cancelling. The so called "black car" upgrade is fraudulent. I use Curb to take a NYC taxi...when i get the upgrade and end up in the backseat of another Camry, i am let down. (Update after Curb's response) When I book hours in advance, I don't want to, at the time I need to depart, basically restart or start the process over. I am in NYC and I still hold the legit cab experience as an upgrade over people's personal cars. Stop with the "upgrade" sms because if you want an actual cab, getting a regular car is a downgrade. Your advice to keep looking til a yellow cab connects, to an already inconsistent app, is a waste of time and the kind of advice you give someone you have no respect for.

This app has become a giant rip-off, not charging actual taxi meter rates, and now they're just acting like Ubers. They just come up with a "pre-calculated" price based on a route that goes *way out of the way* and takes *way longer* and involves a *toll* as well, but I have the driver take the logical, shorter route, with NO toll. But I end up paying a non-existent toll and higher price (50% higher!!!) than the taxi ride would take if charged according to what actually took place!

Update: contacted support as asked by developer. The solution offered...uninstall & reinstall app. Really? Worthless. ** If the app works, it's great. That's a big if though. I find that the app takes a long time to connect to it's servers and even longer to make any updates. Most of my cab rides are done by the time the app connects, and it so frequently fails to connect at all that I've never hailed a cab with it. Uber and Lyft work and therefore they get my business.

This is the 3rd time time I downloaded and tried to use curb. ALL 3 times, the app failed. This most recent time (today) I tried o request a cab and all it did was spin. I canceled to try and start over and it still didn't work. Fortunately, I walked outside and hailed a cab the old fashioned way. I hate to use Lyft and and Huber in NYC but sometimes you can't find a cab and Curb is unreliable!

I just used this app. Don't use APP pls My bank shows clearly the payment went through. But my taxi guy said it didn't go through so I ran the card manually on the POS in the car. COZ I WAS SCARED 1st time using a taxi versus Ubering. So basically paid twice. Lessons learnt. DO NOT INSTAL/use CURB app Stick with UBER/LYFT ALSO, can't share your ride with your loved ones so they can't follow the trip. Very dangerous 😳

I changed to 1 star because it has not worked for me in at least 2 months which really causes problems. We have to use Lyft instead. Tried re-installing and all the basic troubleshooting steps. Maybe it will work maybe it will just leave you hangin'... That is Curb. Please get a clue Curb!!!!

Second review. For some reason, my original reciew was deleted. Did I not respond in time or are there too many terrible reviews? I saw a promo code on my transit app, I tried the app, I lost $5 because no car was available which is a shame. Possible this company is not ready for an app going so national with so few drivers available. Delete again if you like but I'm sure others are experiencing the exact same issue.

Great when it works, but usually doesn't. Far too many cases where you can't get a ride at all or it's a really really long wait time. FYI the "tell us more" text entry is grayed out when you enter a negative review, which should say a lot.

I did get a ride on time, polite driver. It was deceptive, the app made it seem like I'd get a yellow cab. Instead, 4 of us were crammed into the back of a Camry. There needs to be an option to enter how many passengers you have! I didn't feel safe with my 11-year-old in my lap! I was charged for the first ride that I had cancelled, but the refund was sent almost immediately. This isn't a professional taxi service, which is what I thought I was paying a premium for. Just another Uber.

I tried the app for the first time visiting Chicago to get accessible taxis. It worked out great. I did have to wait a little while, but no longer than 10 minutes. The drivers were all great and it was much easier to use my walker and my legs in and out of the vehicle. FWI their was space for my parents also, but if you were in a w/c their may only be space for a companion. Powerchairs do fit and it is nice that you can pay in the app if you have dexterity problems.

Needs one more feature to merit a better rating. The app allows me to enter my destination as a place name (e.g. the name of a restaurant), but the driver is unable to see the address. The app should display the actual address for the driver.

Takes forever to find a car. When you reserve a car for the future, it doesn't even start looking until five minutes before you asked to leave so even reserving often leads to cancelled rides. I want to use taxis and curb should be my best option because it lets you request accessible vehicles but it rarely works.

a very inconsistent app.. most notably, struggles to update driver tip, which means they can walk away with less than a rider would want to give - huge issue -- to be clear (as an update after i received the below response): the app struggles to update the tip DURING rides

App doesn't work. I tried linking my PayPal account and the app said that "there was an issue with PayPal, please try again later." I then tried paying with 4 different cards and every single one said "unauthorized" when trying to pay. I tried closing and restarting the app with the sane results. This app is trash...

I utilize this app via Access-A-Ride and its very temperamental. It buffers constantly or does not open at all. When it does, it's extremely slow. There has to be improvements across the board especially when PWD rely on it to travel.

I love it, you can book your trip the same day and the driver arrives right away. I give it a 10. Keep up the good work. I still give curb a 10. Curb is always available within 20 mins. I'm sorry to hear they won't be doing the pilot program after Dec. 31, 2021. I switched over to the limo. app. thinking I can continue to ride with curve until the end of the month but got an response saying something is wrong with the account I called the Limo app. Mon and Wed. I was left stranded.y

I have used the app a few times and it worked okay. Recently I tried using it near McCormick Place and got a message, Unauthorized. Very frustrating. I have now received a message that my account is now temporarily disabled, with no explanation. I emailed support over 2 days ago and still not received a reply. So, much for a 48 hour reply. Don't waste your time with this app. The odd thing is I can hail a taxi on the street or next door at the Hyatt Hotel next to McCormick and pay through Curb. It doesn't make sense.

Occasionally I get a driver that is not familiar with using the app and I end up having to cancel and then pay cash or use a card to pay for the ride. Also there is a good chance that no driver will be available so I schedule about 15 minutes before I actually need to leave just in case. But all and all I am okay with the service.

Rides take entirely to long. I booked a ride and it said 6 min. I was waiting at least 20 min and had to cancel. The car looks like it's just sitting and not moving. This is only my second booked trip and honestly I'm ready to uninstall.