d2h ForT - d2h For Trade
De-Cluttered Home Page : Only two work streams for a clean look -> Existing Customer & Add New Customer
Existing Customer: All previous work streams related to an existing customer are now housed under this Category. Dealer will only need to enter Customer Credentials Once and not Multiple Times!
Account Details: Subscription & Pack Details along with full visibility of subscribed channels/ Add-on/ Combo per Smart Card along with feasibility to see Last 5 transactions!
Recharge Journey: Now dealer can conveniently Recharge with Auto-filled Full Month Recharge Value or Long Term Recharge Offers or Best Offers basis customers’ eligibility. Dealer also gets clear understanding of benefits earned on these recharges
Modify Pack: Pack change journey simplified with options to choose Broadcaster Bouquets, Add –Ons, Ala-Carte across Genre & Broadcaster. Visibility of lock –in and unavailability of deletion under lock -in also included
Remove Channel: Quick 4 Click Journey to remove any add-on/ ala-carte/ VAS from smart card(s)
Service Request (SR): Now instantly raise SRs from dealer app
Heavy Refresh: No Need to select from Long List of Options. One button does it All!
Menu Drawer: New Features like Scorecard, Channel List, Supervisor Details, Recharge Reversal & Training Videos are Introduced in the new app to make the dealer aware of his performance
My Account: Detailed view of Commission History & Transaction History available to dealer in one click
Scorecard: Dealers can track their Month on Month performance of Gross Adds’ Target, Quality of Acquisition, Voucher Stock, and FTR Due
Channel List: Latest Cannel Leaflet in market available as pdf
Supervisor Details: Contact info of mapped Distributor, ASE, CSM, CBH & Dealer Helpline
Recharge Reversal: All recharges done in a particular day can be reversed until 2300 hrs that day
Select a recharge from list -> Recharge Reversal -> Enter correct Customer ID/ RTN -> Submit
Training Video: Videos with new features on the app and necessary dealer communication/ features shall be uploaded here
Category : Productivity
Reviews (30)
Remove the Quick Recharge And Go AHead options in after opening the application.... The app should open in 3-4 second.... make sure No ads show after open application... modified package remove OTP system....
Best and convenient ,but updated frequently.
You should add temporery suspend of active box in d2h trade app and remove the otp system for remove channel some of the customers doesn't have taken his register mobile number, some of them uses their relatives number so, we unable to change package. Make it easy. So many features missing. Offer also not good
After updating the app it's again shows that popup to update app.
Too slow. Unwanted advertisement
Failed to launch. Just like all the other Videocon services, even this app failed to launch. Videocon is the only D2H service, whose channel or pack selection process is difficult than clearing an exam. No app to easily select/unselect channels, call center doesn't respond, website is full of bugs. Extremely inconvenient!
Our Trade App is very good and UI is also very user friendly but as trade partner I would like to bring you notice that when we are doing recharge after click ok it brings us back with the same customer id it is problem when we forgot that whether we have done the recharge or not. Due to this wrong double recharges increases. Please intent it to the page where we enter the customer id. Also please increase the size of the grid menu. Please do the needful as soonas possible.
Providing wrong account information of multi tv customers. The problem starts after the updated version 4.1.7/4.2.0. Previous version was working fine. Please resolve this issue at the earliest. Secondly why you guys wants permission of gallery of the phone. There is no logic in it.
Though the app is very usefull it has lot of lags and consumes a lot of time for simply doing recharges. I dont understand that when everything is online and digital why do the system needs 24/48 hours to update a customer account.
In my mobile aap only recharge and sarvice camand option no any others option open pls solsv my problem
Every time I enter my mobile number for login they the mobile number is inactive
Add chanels and channels removing options not working Wast app channels add option not there wast worst app
I wont give even a single star to this app. Videocon has the worst d2h service among all the d2h providers. Once I mistakenly put wrong customer id during recharge, I immediately called customer care service & provided all details. Still they ask me to write an email for the same. done that. still no response. no refund given. I removed videocon, now they call me thrice a day for offers and account recharge which is harrasment. I also asked please do not call, but still getting 3-4 calls daily.
I called many times to customer care. And i see they don't care about their customer. Now a days i am unable to reach customer care as every time getting message line is busy, ant time i tried calling and getting same meessage. I am unable to see any details on my account. Customer Id, Due date, as of now balance and all options which visible under account information. I am able to see message as information not available. Today my recharged is over however not received any reminder.
Some times application is getting stuck/hanging in between please check it out..? I'm using mobile data as well wifi also still getting issue n i have checked in other mobile also same issue since 4-5 months..? While doing pack change for customer in the end page it get buffer some times n gets logged out some time n comes to main page in the mobile application..? Please check n amke more friendly app like before thank you
this app is not working on tab(tablets), is there any solution for this????? updated version is super & working on smartphones only. I'm using tab iball, in this tab, it says "unfortunately the app has stopped",
new interface very user friendly
very bad experience regarding this app. all the time when i try to open it, it doesn't allow to open it and says app not found. really upset regarding this issue... hoping that it fixes soon.
When trying to recharge It shows parameter error on trying to recharge... plz make the version compatible with android 10 after android update I'm facing this issue. I hope I'll get it fixed soon.
Update means fixing bugs...but this update is 14-oct-2020... creating headache...Refresh.button.. earlier has no limit we can use number of times ..but after update only...once...which is not affective...and we get 1💯 calls from... customer after recharge done... though he had balance in Videocon d2h account channels will not reflect earlier it was cleared using Refresh button...after update it was skipped... Revert back to older version...new update not up to the mark......@gnaneshJRD... HYD
Recharge Reversal problem..😏 And also new activation process is so annoying...🧐😤 and While dropping VAS Active Channel this app needs an OTP..this is also bad experience...😤😤 Totally Overall this application is Worst for D2H\DishTV dealers.. I suggest to learn from Tata sky app.. I wanna suggest to developers of this Worst app to improve the stability and performance.
It is nice...But pack changing method is difficult because many of the customers have not active their RTN or in cases like mobile lost.Here otp problem occure often.Activation process is very complicated in dish d2h app.please improve it.
Very very poor not only app, all d2h service so poor I try to login from last more than 10 days but ATP not generated on my register num. And when I call customer care they said we refreshed from here and all the time I got same answer from all different people.
This is the one of worst apps alway misguiding customer after d2h infinity app is own loaded in your mobile they ask you to login then tey will say web page is not available next you do it in your lap top they will say you login it say incorrect credentials every time the login id & pass word, if you say forgot password you will get message pass word has been RESET & sent to your registered mobile number which will never come it seems they are playing since they have reached the number one slot in very shot period there attitude has become like this once the customer base start eroding they will realise but it will be too late.
The worst customer service I have ever seen. Due to covid situation customer care representative is not resolving order also disconnecting the call constantly. I have no TV connection since 2 days and I am not able to enjoy the services that I paid for. Do not buy d2h services
Good app. I have used it after updating the app after one month. It does not require any Reset of pass word etc. I am not facing any problem. Thanks to D2h app.
Why the app requires call / camera access permissions.. Can't understand. If declined app doesn't install. Besides this doesn't help remove add oNN service which actually imposed on customer.. LooT
I want new connection for that i booked a new connection through official app for that i pay money through online payment service. But till now not a single message or call i receive. After calling customer care executive she is unable to give any clarification.
It helps public by supporting the maximum they want see. No need call customer for package change and its very easy to do.
This is disaster, when i login it asks to enter my mobile number, then the app shows this Mobile number does not exist, the number I have use currently now.. why is the infinity d2h app doesn't work.. plz update or solve the problem with infinity.. this app is worst..