DEC Connect

DEC Connect provides Delaware Electric Cooperative customers account management at their fingertips. Customers can view their usage and billing, manage payments, notify customer service of account and service issues and receive special messaging from their utility.Additional Features:Bill & Pay -Quickly view your current account balance and due date, manage recurring payments and modify payment methods. You can also view bill history including PDF versions of paper bills directly on your mobile device.My Usage -View energy usage graphs to identify high usage trends. Navigate graphs quickly using an intuitive gesture based interface. Contact Us -Easily contact Delaware Electric Cooperative by email or phone. You can also submit one of the many predefined messages, with the ability to include pictures and GPS coordinates.Outage Map -Displays service interruption and outage information.Map -Displays facility and payment dropbox locations on a map interface.

Category : Tools

Reviews (17)

Jay. L. Jun 17, 2019

The app works great to pay your bill. I use it often. It doesn't update regularly though. I check all my bills on every payday to see what's due and pay it. I've checked for a month straight and nothing is due from DEC. Then all of a sudden I have a past due balance? I call BS. Companies like Verizon send a notice through the app when the bill is ready not just overdue. The app is overall user friendly but you guys need to fix the notifications and account updates.

E.J. N. Nov 3, 2019

I don't see very good reviews for this app, I don't think I'll be using the space on my phone if the app has continuously had issues over the years. Maybe when its repaired.

Cha. W. Aug 29, 2019

When I go to my saved password manager from Google, it shows my p/w with stars but won't let me see it. I've been able to do this in the past, which is convenient, because I never write them down.

anw. w. Jun 14, 2021

Good app but just can't seem to edit my payment amount and can only pay the full amount, unlike their online smart hub. Fix and it'll move to 5 stars.

A. G. u. Sep 18, 2018

Randomly stopped working and keeps telling me theres an error.

Daw. H. Oct 25, 2021

Accurate information, quick way to pay your bill.

Car. B. Mar 1, 2018

Perfect for what I need , just to pay my bill in a convenient way

Roy. T. Jan 5, 2018

I can't created, update, or logged on my account.

Jer. Jan 17, 2018

too vague and complicated

Mis. C. Mar 30, 2017

Does not work, it will not recognize it's on temporary password that it gives you to register. 🤐

Wil. W. Jan 11, 2017

It used to work great...Now it won't recognize me or my account number or my email address so it's now useless...Calling DEC was pointless, they had the I don't care attitude about trying to fix it.

Bri. h. Apr 18, 2016

Great app but how do you set up a late payment

It'. I. May 1, 2015

Why does my electric company need to intrude upon my browsing preferences?

Mar. Oct 22, 2014

Fastest way to pay my bill and check on it, instead of going online or calling!

Joh. M. Nov 10, 2014

Love paying my bill on here makes things so easy

Cur. H. Mar 13, 2014

Like the new auto pay feature, now I don't have to worry if I paid or not...

Ter. N. Mar 29, 2014

Thanks for keeping the lights on!