Dialpad

I have had Dialpad for about 4 months now and I must say, though I struggled with a learning curve and few small glitches, I love the service and app. I have multiple small businesses, with different phone numbers and used to have to carry multiple phones to distinguish each business. With Dialpad they are just different departments on the app on one phone. The combined saving is over $60 a month. Please do get the HD calling glitches ironed out, but beyond that, I look forward to be a customer for many years to come.

A complete mess. Caller ID only works with HD calling turned on. With HD calling whenever we get a call they can't hear me or it disconnects. Easy fix would be if the incoming calls used data to show caller id but transferred over to a regular call as soon as you answer. Or just fix hd calling. Everyone in my office uses this and we are all having issues. Currently shopping for a better alternative for everyone.

Excellent virtual phone system! We have been using dialpad for years. It's an excellent, reliable phone system that works for everyone. Our team is located all over the US and the ease of implementing this system was simple. We require a solid phone system for our daily marketing efforts. I highly recommend Dialpad. An update to my last review- I have been using this app for about 2 years. It's a great phone app. Easy to use and allows me to take and make business calls from anywhere.

Please update the app interface for Android, it is very difficult to navigate an unorganized. It should be set up in a similar manner as the iOS version

I'm not sure why it's not possible to check text messages. Going to a department from my phone when I can easily do it from my computer desktop app. Please add this feature ASAP. It is crucial for business.

when you use your phone speaker many times the person says you're breaking up but other than that works fine especially if you don't want to give your personal number

These people are just nuts! What a waste of time! *** I tried to sign up. Got a message saying they didn't like my email address and I should use my employment email. This WAS my employment email. I own the company, have for 35 years, and have used that email since 1996. Communicated with support. They're sorry and will look into it. Time passes. *** Email. They wanted to know if I am in the Philippines; their system shows the domain registered there. No, it has been registered in the U.S. since 1996. And the business is entirely U.S. based. Ok, they'll keep working on it. Stay tuned. *** New email. They agree my domain is in the U.S. They don't know why their system is rejecting it, but they're working on it. Meanwhile, can I try registering with a different email? Uh, sure. I have an email at another domain I've owned (also in the U.S.) since 2006. Try it. Same error message. I tell them. *** Two days pass. Nothing, until a few minutes ago when I get an email saying it looks like they resolved the issue and they'll be closing the ticket. I email back that it's not resolved. I get an email asking me to rate my satisfaction with their customer support. *** Yeah, great place to trust your telephone system.

So about a month ago I started having an issue where every time I try to make a call they would be about a nine second delay before the call was made as well as every time I received the call once I hit answer that be about a 9 second delay once the call was made everything went perfectly and the issue was not repeatable on any other device I contacted customer service and I am still experiencing the issue on windows at least the experiences perfect not on Android also no dark mode

Unable to receive phone. Cannot receive phone when connecting to wifi. Received when connecting to mobile data.

calls are great. texts don't send right all the time though. they fail alot of the time.

I'm using this app for work. It is extremely temperamental on my Note9. Lately it either doesn't ring at all but give a missed call notification. The call won't transfer to one of the various lines on the system. The other issue is the call taking over 20seconds to connect on my end when I initiate a call. It's really unfortunate that it's so buggy. I'd suggest uninstalling when not in use. This app has the residual affect of screwing up the normal function of the volume on the phone.

This is one of the better and more affordable mobile VOIP options. We switched our small org to Dialpad because the Other wanted a higher pay tier just to transfer calls. Dialpad lets us transfer calls (even to external numbers) on a plan that works for our size. Downsides? I wish the numeric keypad was closer to the bottom of the screen for one handed dialing. And it's hard to tell when you're using your "personal" number, which I have no use for, and the "company" number while in the app.

love it can have multiple numbers on one phone and know what line they are calling work great. just wish they had a better queue system that would hold people for minutes with hold music till I pick up max is like 45 seconds.

The phone app needs work. If I reject a call the reminder stays on top of my screen frozen. It is really annoying. Calls are pretty bad too.

Nit every happy with this app it should allow or give me the option to dial directly if I highly a number to dial out no copy and paste the phone number😡

Service works decently well. App is HORRIBLE. My entire company is switching away from using Dialpad complete solely because of the app. Biggest issue: the app continues to vibrate/ring even after the call is answered or declined making conversation impossible. That's assuming that the call CAN be answered... this brings me to the next issue. 75% of the time the call can not be answered on the app. The mobile app will ring maybe twice, a pop up notification will come up, then it will disappear. It keeps vibrating & ringing but there is no option in the app to answer the call. Meanwhile, the call is still "ringing" on either the desktop app or the web app. I can answer the call on those but not on the mobile app. Even after answering the call on the desktop or web app, the mobile app will continue vibrating & ringing. To stop the vibrating/ringing, I have to reboot the phone or "force stop" the app. Unusable. Also, I notice a discrepancy between text messages on the desktop/web app and the mobile app. Some messages will appear on one but not the other. Can't trust it. 2 stars for the service that works decently. 0 stars for the app itself as it's completely useless.

I've got a love/hate relationship with Dialpad. Our business has tried many different providers, and reliability has always been a pain point - Dialpad is no different. The Dialpad app itself is beautifully designed and easy to use, but too often reliability issues overshadow this. For example I'll be on a call on my computer and transfer it to my phone app, only for the call to drop. I hope Dialpad continues to have laser focus on improving the quality and reliability of calling!

I love the desktop application and the service. The mobile app is great except one major flaw. You have to delete the app from your phone for it to refreah missed calls that were returned using other devices even if you refresh the app. Im tired of reinstalling the app just to see what calls need to be returned. Other than that, I love the mobil app too, but it is a big flaw. We use Dialpad for our 3 person office. Each has the desktop application and mobile apps.

Not bad. Works. Not a fan of Dialpad Everywhere on desktop, but less annoying on phone. New Text Message dialog is a pain because it doesn't show you history with that contact until after you send the message. Overall a decent and working system without too many problems, even if some areas of the application aren't intuitive when covering multiple departments as a small business.

Unfortunately, I'm forced to use it, but definitely not something I would recommend to anyone. Buggy, to say the least. Unintuitive interface. Unnecessarily complicated. Be prepared to put excessive effort into learning how to avoid pitfalls of buggy options, and to have contingency plans for inevitable (occasional) fails. Almost by default, it's pushed into use by snobby admins and incapable management staff, so already in advance you know what kind of treatment to expect from superiors.

Replying to the reply I got from Dialpad. The issue exists both on the app and on the browser. Whether I'm at home connected to my wifi (800Mbps 30ms Ping) or on my computer that has a wired connection, there is always issues. Ringers are set to max seconds. Calls only ring 4 times. And when you pick up, they don't connect. If your app isn't good on the go with HD calling, then you shouldn't release it and advertise it as a feature. Subpar company with subpar service.

The app itself is good. Definitely has had alot of updates and upgrades from 2 years ago til now. Makes it easier to be on the go and always be accessible. Customer service is always there if there's there's issues and they are pretty fast to fix any issues!

Love the app! It makes our work phones available on all devices. When I am traveling, my laptop will ring or my cell phones. I love how it uses data as well, when I am traveling out of the country, it allows me to use my phone through the app as I would in the states. Another benefit is because you are calling through the data when traveling (out of the country) you do not have to dial the country codes! The ease of use is awesome. Do not disturb is awesome. The transcribing feature is great, I use it to look up notes on a call if I miss something during conversation. Great work Dialpad. I love it!

Not stable, inconsistent behavior and performance. No way to test audio the way you can with desktop or browser clients. Audio behavior unpredictable; sometimes it lets me talk through BT connected headset, later in same session will not. Sometimes it lets me use speakerphone, sometimes it will not. Unintuitive and clunky to navigate between agent queue and group chat. Does not consistently ring for next in queue, shows missed calls while event is actively waiting for call. All in all, a mess.

to many glitches to run a business out of. I have used multiple apps for a secondary phone service and this is by far the worst one i have ever used. The desktop platform is great but the app needs a lot of improvements. I run a $50k/month business off of it and i struggle every call that is coming in. Some calls get dropped after answering and some calls never ring on my phone. I have second thoughts about this service, the only reason i am still with it is because of the desktop platform

This app is very buggy. We are doing a POC through a mobile service provider and find several bugs in the Android app. Based on our feedback to the mobile service provider, they have raised a trouble ticket with dial pad. The concept of dialpad is good, but I really hope that the app works 99.99% of the time.

Won't work on phone. App used to work on phone but now it doesn't.

DialPad is a great virtual phone system WHEN IT WORKS! I have been using DialPad for years at work, and it has been a blessing WHEN IT WORKS. Being able to answer calls at my desk on my computer, in the car with my bluetooth connection, and on the street on my phone while not providing my personal cell phone number has been perfect for my busy life.

Everytime I attempt to make a call the other side picks up and no one can hear anything. Apparently I'm muted. I can only tell the other side picked up when the call time starts counting in the drop down notification bar in my Android system. But even on the app no call count no dialing tone during the ringing...it seems to be completely frozen. It's also worth mentioning that sledomly it works when I can hear the ringing while dialing.