Divvy
Category : Maps & Navigation
Reviews (27)
After about a 10/15 minute break (sitting with the bikes) it auto-stopped the ride and charged extra for not stopping the ride at a parking station. No option to extend the ride that I could see when I wasn't done with the bike. Super non-obvious how to finish the ride for a first time user. Expensive to use an E-bike. First time setup was pretty stupid - it made me scan the bike 4 times before it finally let me pay. Don't let people scan until everything is ready!
Without any notice, they entirely changed their price structure in a way that's harmful to their members living in certain areas. I do not recommend Divvy after this experience and will not renew my membership.
Terrible experience!! It was not clear that you are charged not only the $15 all day fee, plus each electric bike ride on top. I am so mad that I spent over $60 today in a 2 hour bike ride!! Never using this service again!
Lyft and Divvy did a rug pull, increased the prices for people who already had an active membership, instead of grandfathering them in on the old terms after paying $100+ annually. They are not reliable and terms can change at any time. Do not use for commute. Not low-income friendly.
A great, cheap way to move through Chicago. With this + the CTA, you hardly ever need a car.
Be careful 1st time when you rent it's cheap but 2nd time I got charged $80 for 2 hours on e bikes
App works fine here. Samsung S7. I did have an issue with forgot password functionality where the app didn't recognize an email address as an email address. So I had to make a new account. Other than that, I purchased a ride, unlocked, and rode quite easily. I do wish there was some kind of payment history feature. That seems like a glaring thing to not have.
Between the train, bus, and divvy you can get anywhere in Chicago. It's very convenient. However, I think the rate is pricey and it's not conducive for longer rides. The bikes are durable but uncomfortable and very slow if you are used to road bikes. I wish they charged for every 15 minutes instead of 30, because a ride that took me 33 minutes cost the same as a 60 minute ride. I think of it wasn't as expensive I would give it a higher review.
I was able to buy a pass to ride ONCE. Every other time, as countless other reviews have said, the "Complete Purchase" button won't become available to click. Customer service was completely unhelpful, telling me to email over a screenshot and the developers would look into it, as if they aren't already aware. To top it all off, I still haven't found a single card reader on one of the docks that works, so you literally have no way to get a bike out. A great idea with terrible execution.
It was a little hard to understand how the codes work. It's the reader next to the actual bike, not the kiosk. I ended up losing my money for the first ride because it timed out. I was determined to give it another try, and really liked it. The bikes are slow and heavy, but it's been nice to be able to take one-way trips without worrying how to get a bike home if the weather turns. Individual rides are expensive, especially compared to the L or bus, but a year membership is reasonably priced.
App did not work, ended up using the kiosk instead. Can't get a day pass through the app. Saw several groups of people at the same dock struggling to get the app to work. Really hard to check dock availability because it always wants to show you docks near yourself rather than where you're going, map constantly zooms in and out, so annoying.
My experience was bad. Real bad. I rode the bike for 15 minutes and was trying to lock the bike but there was no dock or chain to lock it. I went to 3 stations and it was the same. Don't use this bikes. It's 40 degrees outside and i was looking for stations. I called customer service and they said drive another 30 minutes to find a good station. Really???? Never using this again.
Since April of this year 2019 I have yet to been able to purchase a single ride ticket using my app. It does not let me go past the complete purchase button and just freezes is stays on that screen it is super frustrating and app support has yet to help me. I have uninstalled and re installed my app and even tried changing credit cards none of which worked.
I'm unable to purchase a pass. I have most up to date version of divvy and android on my Pixel, but after filling in the CC info and hitting "purchase" nothing happens. No error message, nothing. I emailed support about it, and they just said "make sure everything is up-to-date". I really wanted to try divvy but it's a pain to use the crappy touch screen at the docks.
They put a hold on your account for along time even if your bank has paid them I might not never use them for that reason
Pretty much repeating what others have said. No functionality. Not one aspect of the app has worked for me since downloaded. Never bought a pass, paid for a ride, unlocked a bike or anything. And readers/kiosks at docks are equally worthless, rendering the system useless.
The app doesn't record any of my trips. Also, if I want to scan a bike to unlock it, I have to enter my DOB, but the interface is only a swipe calendar. In order enter my birthday, I would have to swipe through over 700 months of calendars to get back to September of 1959. That's just plain stupid.
Extremely good customer service, there were some issues here and there but you can't expect everything to be perfect! Quick question though, the new Bike Angle program showed up, but it seems that it's not showing up in the app for android users even when we sing up :(
CVV entry when entering payment is beyond messed up. It expects a CVV that MUST be 4 digits long to continue, which is absurd considering most all of them are only 3. No way to pay for anything at this point. Also other reviews saying kuch the same, so sounds like this has been going on for a long time... Also this app seems incapable of letting users click around between stations without exhibiting some mind-numblingly frustrating snap back behaviour. So many things wrong with this app...
Dunno why it keeps telling me there is something wrong with my card's zip code. Kinda ridiculous and almost made me late for work.
The app doesn't work. Everytime I try to unlock a bike I get an error message. It's good for finding stations but that's it. It's not always accurate as to whether the dock is full or empty as it counts broken bikes as being available.
This is the worst damn app I have ever used. Even after doing everything, making an account, signing in, etc, it only shows my profile. The entire thing constantly says "Get the app" when I AM IN THE APP!!! I'm using the damn app. I have the damn app opened but it's not doing anything useful. When you sign up you have to go through two sections just to get where I am now in the app. There's not enough room to tell you about how dragged out the sign up is.
The app won't let me buy a pass. I click Complete Purchase and nothing happens. it's only useful to look for stations but then you still have to pay there with a credit card which almost defeats the purpose of having an app.
This app is basically useless. Yes, it does at least show me where the divvy stations are. It does not, however take any of my payment options. It does not accept my paypal and says that ALL of my credit card information is invalid. This basically makes the scan feature useless because I cant pay for the bikes. Hope this gets fixed soon.
I used to be able to buy passes in this app, but the complete purchase button has been broken and grayed out for 6 months. I've submitted multiple bug reports, but it still hasn't been fixed. Disappointing.
The Android version of the app did not allow me to complete purchase. I was lucky to have a friend with iPhone, so I used iOS version of the app. It seems like the similar issue has been reported by Marques on 6/26/19, hopefully the issue will be fixed, but one star for now.
Very good app and service (in Chicago at least). My only complaint is that you can't check times for public transport while on a bike ride. This would be useful to know whether it would be faster to take the train/bus vs keep biking, for example. However, it's not really enough to dock a star so I'm still really satisfied.