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El Paso Electric

It used to be that you could only report outages with a phone call, but with El Paso Electric’s new MyEPE app you can do it with the touch of a button.

The new app features:
Secure log-in to view residential properties associated with your account number
Report your power outages and receive restoration updates
Follow social media posts by El Paso Electric
Update contact information, including phone number and email address
Receive an email, text or message if there is an outage that has occurred at your home (you must be registered in the app)
App is also available in Spanish

Category : Productivity

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Reviews (30)

Cec. b. Feb 3, 2019     

you can't do ANYTHING!!! before it was so easy to login and pay now having to go to the website quick about 5 time just to go into your account and another 3 or 4 clicks to pay. its ridiculous. apps are meant to work for the customers benefit. very disappointed

Mar. M. Oct 4, 2019     

This app is only to report and receive notification of outages. I'm silly for having missed that on the description. I wish you guys had an app to pay it. It's so much more convenient for me than having to call and wait for prompt and input my info every time. Thanks for this tho

Ste. M. Jan 25, 2020     

I had heard on the radio that we can now pay the bill thru the app but i just downloaded this app again and still the same. This is not a good and does nothing for us there clients.

Mic. M. Mar 24, 2019     

The old app was much better. It's been well over a year since payment through the app has been possible. This really needs to be fixed.

Tho. G. Apr 28, 2021     

Downloaded thinking I could use an ap to pay my electric bill, was not the case. App seems limited to outages, wasn't very apparent while installing or creating account. Uninstalling immediately.

Ama. G. Apr 27, 2021     

Literally won't even let me log in. I've changed my password and everything but it just threatens me with a "you have 3 attempts until you're locked out for 24 hours." Wack.

Amy. B. Jul 25, 2019     

you cant make payments. old app was much better and easier to use. i want to be able to pay my account like on old app. would be great and helpful.

Cha. B. Jul 24, 2021     

Not useful in the least. Can't pay my bill, can't see outages, both just redirect to the website, but still wants me to login.

Sea. H. Nov 11, 2020     

Slow, glitches, freezes, never connects. Can't pay bill or even view bill. Bad.

Joh. G. Jul 11, 2020     

It's impossible to log in on the app to use it, because the fields for the username and password limit the characters so that neither my username OR pw fit. 🙄

Ed. S. Aug 1, 2020     

Wouldn't let me register under my account and street numbers. Just says, "Technical Error! Unable to Proceed."

Mic. R. Aug 14, 2021     

Installed. Wouldn't work, didn't have all the downloads. Uninstaller. Reinstalled. Same results.

Edg. G. Sep 18, 2019     

App does not make sense. Does not have a way to pay bill, consumption, or any information that will be valuable to me as customer. Thanks for the effort anyways

JOE. D. Oct 23, 2020     

Does not let you sign in, it says incorrect password or user's name. Waste of time!!

A. G. u. Oct 22, 2018     

I downloaded this app and its worthless i registered put my id and password and it doesn't except id or password you need to update the app it doesn't work its worthless app.

Nic. C. Oct 27, 2020     

Can't login. The password box won't let u enter more than 10 characters so I can't login.

Dav. A. Mar 21, 2022     

Says required download incomplete tried it four times same. Garbage

A. G. u. Dec 2, 2018     

Sucks. Waste of memory space! Cannot pay your bill through this app. Should be shut down. What a waste!

Joh. S. Jan 20, 2021     

Just registered, verified account, tried to log in but got locked out... I can log in thru online website just fine

sin. h. Jan 19, 2021     

Does not give you any useful information. You can't even pay your bill. Terrible app.

Les. L. Jun 14, 2020     

I hated this app. But you can pay your bill through the bill2pay app

Vir. M. Aug 14, 2021     

When I finally want to use it, the login feature keeps telling me to wait. Was going to reinstall but seeing other comments, I'll forego

Kar. F. Nov 24, 2020     

I expected to see my bill online and it does not show me anything of that sort it is not useful for me

Kim. G. Dec 8, 2020     

No point in having it. You can't view bill and can't pay it either.

K. D. Mar 2, 2019     

What was the point of this app? No bill paying is included. Hello? Bill pay.

Lul. G. Aug 31, 2021     

Doesn't work! I try logging in and nothing happens.

Sea. P. Jul 30, 2021     

0 stars, I should have gotten paid to have this app. Um... What's the point of this app? Cant pay bill, cant see bill, can only see what I already know which is where I live

lui. b. Aug 10, 2021     

Just like there web site and customer service this app is horrible you'll have better luck calling, to deal with this outdated monopoly company.

Cor. H. Sep 17, 2019     

Doesn't even give me any information on my account. Not even what I owe or when to pay. Legit useless

Chr. C. Jan 7, 2020     

Useless app! What's the point of it? You can't get any account information