Category : Business
App show error message when I try to login with fingerprint. I use it normally before upgrade OS version. Others app work well with fingerprint feature, so this is a OS compability issue of this app.
After the update to Android 12 for my Samsung Note 10+, I could not sign in using my Fingerprint recognition. I have to say it causes me a great deal of inconvenience (since Im living abroad and seeking support from Call Centre is challenging). As i see some reviews describing the same problem, I wish that the provider will update and improve the fingerprint recognition as soon as possible. Thank you.
So far so good.... however, after my phone (Galaxy note 10) got Android 12 updatation ... finger print log in no longer works, seem like the directory for finger print preferences have been changed.... Please look into this issue cuz it is giving me some inconvinient moments. I have dowloaded the "Techcombank app" but that app havent move my account to its system just yet so I am still having to use this one ...
Well, for those who experience error with fingerprint, the solution is to deactive your smart OTP, then uninstall Fast Mobile app, reinstall app and reset everything, including smart OTP and fingerprint
I cannot close the "update to new app" advertisement. Is it some kind of on purpose feature or is just a bug? Please fix this asap cause the new app is extremely terrible
I can't use napas 24/7 transaction anymore. I input receiver's bank, acct. no., but nothing happen.
Recently I could not access through fingerprint, tried to change the rule but there was error code 101019. Pls fix it.
Very disappointing. Password limits the maximum number of characters. Requires frequent password changes. Changing my password often makes it impossible for me to remember which one I am using. When resetting the password, the server doesn't send the confirmation code. The data load was very slow, often blaming my poor connection (even though I used 4g and fiber). The customer service department couldn't do anything but pointlessly extend the waiting time.
I cannot use fingerprint on Samsung Note 10 after the OS upgrade. It's not compatible with my device (android 12).
I can not log in to my account. The app keeps saying that my username or password is incorrect, but I'm sure I enter the correct information. This is blocking me from doing any transactions. Please take an action! I'm seeing the same situations from other reviews posted since November and I'm worried about how long it will take to fix this issue.
it's good so far. I think smart OTP is a very convenient and safe way to transfer the money. Imagine that when you lose your phone and in the worst sence someone can log in to your account and use the OTP through SMS 😱 thanks the team. Keep up the good work!
Dont know what's going on in this App. Keep telling that my password was not correct when I used the correct one multiple times. Tried to change password, but no matter how many options I used, always notification on unacceptable was popped out. What's a disappointment!
Easy to use. One minus star is due to the credit card paying display. After paying off (full payment), it still shows the same amount before doing so. As a result, it could make me people confused.
After updating , i cant make any transactions via app , especially credit card ( Visa ) eventhough my balance is still valid. I did the transactions but i didnt get any OTP messages which is sent to the owner's phone registration. That was so annoying. Hope the mistakes will be handled as soon as possible
i can't do anything with this app since i can't even login when i have already reinstalled and tried to log in at many places which has strong wifi and i even use my data but the system still announces that the internet is too slow or too much people are using. If" too much people are using " means at 3 AM in the morning all citizens of this city transact only by this app then make sense . I hope that the company can fix this bug and this app , i hope this will not occur again
I hope you read this review. Everything is great until I used my new credit card, swiped 3 times but there's no update in the credit balance and no transactions shown in the app (even tho the SMS does update). Tried to update the app but no use.. what's your business flow for this? I asked the banker and she told me it would be updated in the next day but it's been 2 days already? Can you try to adjust my balance manually or a cronjob maybe can help? Thanks!
System bug - OTP generator. After entering SmartOTP code, it never appear generated OTP code, neither the number of seconds, until the session expires. I cannot transfer anything. Please fix it! My sister in vietnam can use normally but I'm abroad and it doesn't work. Why?
Given that I use my fingerprint to login the requirement to change the password so often is rather ridiculous. Otherwise, it's a useful and generally user-friendly app.
Can not use fingerprint after update to android 12, it seem its an urgent bug but they dont fix asap?
Can not change password, keep telling error eventhough i follow exactly the instruction.
I can login to my account... This app couldn't recognize my fingerprint and i dont know why.. So disappointed
I'm satisfied with it, easy to use, I can send money through it, overall it does everything I need! No bugs or crashes in around 2 years of using it 😁
Why password with more than 8 charaters not allow?! This is banking and finance businesses, the password is supposed to be as flexible and complex as possible
Cannot use 24/7 money transfer on the app
I cannot use my fingerprint to login, and I cannot register one as some error happens constantly (code 101019 I think). Wonky!
'Error... Try again later' every single time. Useless app!
Sometimes when I can't log in, I'm shown the message "Invalid username or password" and I have to wait a long time before I can log in again. I think if the server is in error please send the message "Server error" because If people don't know, they will change the password.