Fanatics

One of the least user-friendly shopping apps I use. Interface is horrible. Back on your phone takes you to the home screen, so good luck with your searching. Search for a "flex fit" hat and get some results. Go through the entire list of teams' hats, find many more hats. It's a shame this company has a lock on so many sports' items because they are horrible. 3 day shipping has NEVER been 3 days. Last purchase took 10 days to get from Florida to Virginia.

Ever since the app was updated there have been a few bugs in system. App will not pull up favorites anymore, and when click on colleges and then a specific team it goes right back to home. I have been forced to use website to make a purchase, and I even unistalled and reinstalled with same issues. I may reinstall at a later date to see if bug fixes have been completed.

I really like Fanatics and get Scores and Highlights all over the world 24 hours a day. It's my 1st time sending Feedback and telling others what I think as well as the late Games on the West Coast. I'm reviewing the App as a 5 and they do a good job reviewing the App and Google Play Store. It was interrupted and all Games were cancelled because of Covid-19 Pandemic. Now they'll have to show classic sports if you haven't done so yet. I'll be fixing the bug so it won't get damaged. Thank you. Bye

The only thing i dont like is the navigation. For example, if i want to change players to view their jerseys, when i click the back arrow it brings me back to the home page, not the player list. When i click X next to the player name, it brings me back to the home page. Wish it was more intuitive.

awesome place to shop for the sports fan. i love there sales . They are 2 things what i dont like that always holds me back from ordering alot more is that the still charge for shipping. That really defeats the purpose on the sale. Example : I bought something for 25% off which took off like 10 dollars. but ,then i get charged 4.99 for shipping. 1 star off for that. The other 1 is that customer service is kind hard to get hold off in case of return . Customer service is only web based. no phone

The more I use the site, the more frustrated I get. Their licensing is pretty weak, a lot of colleges only have flags and Keychains for sale. Their items are a bit overpriced. Ideally, the sales they run would be great, but they work it out so that a particular promo won't count towards discounted items. Their designs are generic. Their shirts are typically not pre-shrunk, and if they are 100 cotton, they become unwearable. I've had some luck. But never a purchase I said "oh I love this!"

Horrible customer service. I was sent the wrong item and returned it. They sent me the item, but it got held up in Memphis, TN, still there. Not their fault I understand. But I wanted to get the item I paid for, they can only resend once, again understand that. So I try and reorder for the same price as I was getting, no luck. I call and get the run around and will never use them again. Awful customer service. Thanks for nothing.

Selection great, app not so. Keep going back to home screen so I had to restart several times. Then as I was going through the cart to delete an item it deleted the wrong one. So I had to go back and find the item add to cart. By the time I checked out it was after midnight and cost me 10.00 more dollars. Placed order but isn't fair.

Love the app, love the products... Two issues though. It would be nice to have the ability to take something that's in the cart and save it for later, also at this time of year I would think that shipping would be free it is everywhere else. My purchases would be a lot larger if that were the case. Thank you.

I guess fanatics decided to not have an actual app and opted for a mobile browser instead. How backwards can you get? Apps are supposed to make shopping easier. Just slapping the mobile web view doesn't make it easier. Now my favorite teams are on the home page and i have to navigate unnecessary menus. Fanatics used to be an ok app. Now its just lazy. You basically have a monopoly on the fan apparel business, but you can't pay developers to make a decent app? Terrible.

This app is very good. It has daily deals and on top of that you have free shipping or 65% off select items everyday. And the variety of sports you can pick from is amazing. You can also pick through alot of categories such as sale items, jerseys, sweatshirts, and many more. I HIGHLY suggest you get this app.

A buggy mess. It signs out and takes you back to the home screen if you change the orientation of your phone. Won't let you update profile information on the app either.

Awesome selection of multiple sports and awesome merchandise. But whenever I flip my phone sideways, it brings me back to the menu. And when i try to sign in, it closes the app. Just some minor inconveniences, but nothing ground breaking

I like the products but the app itself is a bit annoying. After I searched my teams products - if I click on something to look at it and then hit the back button, it brought me all the way back and I had to search my team again. Again, annoying. Other apps I shop at don't do that.

Decent App, Filter resets when you turn the page. Its frustrating when the size selection disappears every time you go to a different page. Hard to shop through the app.

The app does not function correctly, click on a team/icon and it doesn't respond. Been a problem for a long time. Edit: App continues to be absolutely terrible, takes way too long to conduct business. No thanks!!

I just downloaded the app and all I get is the homescreen, search or tap all that comes up is the homescreen. I tried to contact the developer and get a message saying I am not allowed to contact them. My suggestion is if they don't care about the app enough to put real contact info just use the website.

To be honest, I haven't used the app yet. I just wanted to say that I love Fanatics. They have great products and great deals. This year, my packages were accidentally delivered to a wrong address and their customer service was absolutely impeccable. I'm always very satisfied with my shopping experience through this company. I would definitely highly recommend.

Don't know why this is rated so high. The navigation is so off it rarely takes me to the right place, if at all. I press to go see certain merchandise and it takes me back to the home screen, from the home screen!! Ridiculous.

Terrible 1st shopping experience. Bought a Bulls jersey 2 weeks ago and recieved an email stating my order was canceled due to "licensing violations." After speaking to a rep, they said it was actually because the item was sold out. During that convo, I placed another order on the same exact item. It went through and it said "3 left in stock." Really annoyed by the mixed messages and the time it took to notify me and the time I spent looking for accurate information. Official partners? Ugh, pls.

Every time I've ordered from Fanatics I've never been disappointed, beginning with their merchandise all the way up to their Customer Service. I made a very large purchase in Nov 2019 and I missed the deadline date for some items that needed to be returned to the Manufacturer direct. The associate went above and beyond and I was able to return what I no longer needed. It's Awesome to know that I can count on the employees to "do the right thing" especially now with this Pandemic

App/store has always been great. Biggest selection, lowest price and huge variety of teams, no matter what the sport. Never had an issue with any purchase but I am sure it would be handled professionally if one occurred.

Everything works great and great selection of gear. They use FedEx to ship so my last order took over a month to arrive and updates were falsified so for a month I had no idea if I was robbed or if my purchase would eventually arrive. This app would be 5 stars if FedEx wasn't part of your equation. Why is FedEx SO MUCH WORSE than ups and even USPS?!?! Have had NO ISSUES with any curriers but keep hearing how FedEx has been screwed by covid.... As if their situation is that much different!? Nope.

QC is absent, terrible navigation on mobile. Links are inconsistent, aspect ratio is incorrect leaving endless blank space on FRONT PAGE. Click NFL get something entirely different. Pretty much useless as it is just a route to desktop website anyways.

The selection and shop itself is amazing. The app is absolute garbage though. It's slow, and as a result it often lags behind and clicks on things i don't want to click

It is very cumbersome. I entered all of my shipping address info the looked up my fancash card & it changed all of that. Annoying. Also, the page often loses what you were looking at. if my phone goes to landscape & then back what i was looking at is gone. Next Your manufacturer since it does not ship to a po box made me miss the 65% off because i had to wait to get a mailing address. Not happy. Oh yeah one more thing why ask save this computer or device when that does not work.

Great app for searching for your favorite sports gear but I was a little irritated when I picked out the hat that I wanted and set up the order but forgot to add the codes for 65% off and free shipping. The order went from $25 to $40. Why aren't the codes added automatically?

The app is really disappointing. When you order something & it doesn't fit or you ordered the wrong size, there's no option for an exchange & when you're refunded ur 💵 u don't even get a full refund, only about half of wht u paid & to me thts disappointing but the main thing is not an option for an exchange....